Towards Best Practice for Licensed Venues - Office of Liquor ...

Towards best practice for safety in licensed venues
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Implementation (continued)
Possible responsibilities of head of security or nominated supervisor
• Shift management duties include:
– security staff administration including rosters, timesheets, adherence to dress standards and uniform
and the wearing of security identification badges
– liaison with security firm or otherwise arranging for late replacements
– determining each shift’s security tasks, priorities and strategies
– allocating and directing duties
– monitoring performance, ability and competence.
• Training register and employment eligibility as a crowd controller involves:
– completing details of the prescribed entries in the training register with a copy of current certificate
– monitoring currency of training certificate (RSA) and crowd controller licences
– ensuring staff induction has been undertaken
– supervising during probation period.
• Incident management requires:
– timely completion by staff of entries into the incident register
– coordinating the removal of persons with the approved manager
– communicating with police and other venues during shifts.
• Reporting to approved managers and licensee includes:
– informal but immediate advice of incidents to approved manager or licensee
– appraisal of performance and recommendations on staff training needs and suitability of employment
– reporting at end of probation period with recommendations as to suitability
– reporting to management on security resources, practices and procedures as required.
Where to go for more information
Other chapters of this document
• Chapter 11 – Crowd controller numbers
• Chapter 13 – Post-incident management
OLGR resources
Website: www.olgr.qld.gov.au
For general information:
• Liquor licensing
• Liquor compliance
To access fact sheets, guides and forms, conduct a search of our online
database at: publications search
Industry associations
If you are a member, your association may have information about the subject
discussed in this chapter.
• Queensland Hotels Association: www.queenslandhotels.com.au
• Clubs Queensland: www.clubsqld.com.au
• Restaurant and Catering Queensland: www.restaurantcater.asn.au
• Cabarets Queensland: (07) 3369 6969