Towards Best Practice for Licensed Venues - Office of Liquor ...

Implementation
• Set minimum criteria that are not negotiable, such as:
– licensed as a crowd controller
– holder of current training certificate in RSA
– understanding of crowd controller code of practice and other venue policies
– a non-aggressive nature and negotiation skills
– ability to communicate with patrons, fellow security officers and other staff
– able to write accurate accounts of incidents
– able to take direction and be supervised
– other criteria as required by venue.
• Set other criteria to meet your needs, for example:
– previous experience in security
– experience in operations and use of ID scanner
– ability to use communication equipment.
Selection process
• Interview all prospective crowd controller employees and check identification.
• Assess against your selection criteria.
• Disclose the need for induction, a probation period and performance review.
Induction
• All prospective employees to undertake induction, with no exceptions.
• Inductions to be conducted by the licensee, approved manager or head of security.
• Attendee to be briefed on all practices and procedures adopted by the venue, including privacy obligations.
• Code of practice adopted by the venue to be discussed in detail.
Probation
• Set a minimum probation period.
• Set minimum number of hours to be undertaken during the probation period or extend probation.
Appraisal of conduct, competence and ethical standards
• Duties for each crowd controller should be clearly defined and supervised.
• Arrange for performance reviews to identify where skills can be improved through training.
• Report serious or poor performance issues, including non-compliance with code of conduct or venue
practices, to management and address immediately.
Towards best practice for safety in licensed venues
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