Towards Best Practice for Licensed Venues - Office of Liquor ...
Towards Best Practice for Licensed Venues - Office of Liquor ...
Towards Best Practice for Licensed Venues - Office of Liquor ...
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Implementation<br />
Accords or other inter-venue consultation<br />
• If a liquor accord does not exist in your area, seek support <strong>for</strong> one to be <strong>for</strong>med.<br />
• Accords should prepare a <strong>for</strong>malised accord document that is signed by all the participants.<br />
• The Australian Competition and Consumer Commission (ACCC) has granted conditional approval <strong>for</strong> a<br />
pro-<strong>for</strong>ma liquor accord arrangement that could be included in the document.<br />
• A copy <strong>of</strong> pro-<strong>for</strong>ma arrangement can be found:<br />
http://www.olgr.qld.gov.au/resources/liquorDocs/<strong>Liquor</strong>_accord_pro-<strong>for</strong>ma_arrangement.pdf<br />
• Personally and actively support your local liquor accord by:<br />
– promoting its objectives and encouraging membership<br />
– assisting with administrative functions<br />
– regularly attending meetings.<br />
• Register to receive the Queensland <strong>Liquor</strong> Accords e-newsletter.<br />
• Engage in patron flow management including an alert system <strong>for</strong> disruptive individuals or groups, <strong>for</strong><br />
example, radio-link communication.<br />
• Use similar standards and procedures <strong>for</strong> banning patrons.<br />
• Explore the possibility <strong>of</strong> sharing security resources.<br />
Local police and police task <strong>for</strong>ces<br />
• Initiate meetings about long and short-term safety issues.<br />
• Promote and discuss your venue’s commitment and strategies in venue safety.<br />
• Accurately report and record incidents in the incident register.<br />
• Ensure access to the incident register, CCTV recordings, ID scanner reports and other evidence is prompt<br />
and efficient.<br />
• Reach agreement on how incidents and criminal activity will be reported.<br />
• Consider joint activities to promote safety, responsible consumption and harm minimisation.<br />
OLGR<br />
• Prepare <strong>for</strong> pre-arranged visits by OLGR inspectors.<br />
• Alert OLGR where a safety concern has occurred and a complaint is likely.<br />
• Seek meetings on liquor compliance concerns.<br />
• Seek advice from OLGR fact sheets, guides and other publications produced <strong>for</strong> the assistance<br />
<strong>of</strong> licensees.<br />
• Subscribe to the OLGR e-newsletters, Responsible Service and Queensland <strong>Liquor</strong> Accords.<br />
Local council<br />
• Discuss options about transport and patron dispersal.<br />
• Clarify footpath dining, littering and other ordinances.<br />
• Access council website <strong>for</strong> guidelines.<br />
Local residents and businesses<br />
• Develop a <strong>for</strong>mal complaint handling process that:<br />
– treats each complaint or inquiry seriously<br />
– follows a set process and responds promptly.<br />
• Be receptive to community feedback.<br />
• Ensure noise levels are not unreasonable <strong>for</strong> neighbouring residents.<br />
• Make community relationships a duty <strong>of</strong> a specific staff member.<br />
<strong>Towards</strong> best practice <strong>for</strong> safety in licensed venues<br />
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