local agenda 21 local plan for sustainable development of bistriþa ...

II.2 MEASURES FOR STRENGTHENING
INSTITUTIONAL CAPACITY
Reaching the objectives proposed within the Local
Agenda 21 implementation process – aiming for the
sustainable development of Bistrita municipality – can
be done by mobilising financial and human resources
and identifying the most efficient mechanisms of using
these resources.
Achieving these objectives triggers the strengthening
of the institutional capacity of Bistrita Mayoralty, both
at the level of decision factors and that of execution
factors, attracting enough financial resources for
investment, improving the qualification and
specialisation levels of human resources, identifying
the most efficient communication possibilities.
II.2.1 Human resources management
Efficient politics for using human resources:
-
9001;
obtaining certification for service quality: ISO
- making a correlation between the requests of
the administration system and the capacities of
existing human resources;
- the permanent updating of the “duties and
responsibilities” in accordance with needs;
- creating and updating organisational and
operational regulations.
Improving the qualification levels of mayoralty
employees by:
- participating in training programmes at least
once a year (training, courses, seminars);
- collaborating with other institutions and
organisations in organising qualification courses in the
fields related to local administration;
- identifying the possibilities of attracting
financing programmes in the field of perfecting the
human resources.
Motivating staff and taking responsibility:
- stimulating awareness of the employees as to
the importance of their activity;
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MUNICIPALITY
- creating the environment for experience
exchanges with similar institutions from other localities
or other countries;
- differential financial stimulation of employees
depending on the efficiency of their activity.
II.2.2 Increasing efficiency in communication
and services management
- improving co-operation between the offices
and departments of the mayoralty;
- Increasing efficiency of the activities within
the departments and offices of the mayoralty.
II.2.3 Accomplishing institutional compatibility
with the EU
- implementing an institutional structure
capable of adapting to EU legislation
- applying the reform measures in the field of
local public administration
II.2.4 Management of public relations
The local administration of Bistrita municipality aims to
improve the relationship between citizen and
administration by applying a few fundamental
principles: offering services that benefit citizens,
transparency in the decision making and
implementation process, active and effective
participation of civil society in the decision making
process, efficient politics and methods of
communication with citizens.
Another objective is the development and
implementation of a quality monitoring system for the
services offered to citizens and the degree of
satisfaction regarding the community’s requirements.