Conference Program Guide and Schedule
Conference Program Guide and Schedule
Conference Program Guide and Schedule
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General Assemblies<br />
u Engage with your customers like never<br />
before with Sap 360 Customer<br />
Tuesday, 10.45 – 12.00 • G104<br />
Hear about SAP’s latest technology advancements for CRM with breakthrough<br />
innovations that can help companies engage with their customers like never before<br />
<strong>and</strong> get ahead of the competition. Learn about the new capabilities of SAP 360<br />
Customer — powered by SAP HANA — to gain a true 360-degree view of the<br />
customer, how to turn this insight into action <strong>and</strong> engage with customers 1:1 — in<br />
context <strong>and</strong> in real time — <strong>and</strong> how to accelerate business processes across <strong>and</strong><br />
beyond the front office to consistently deliver on your promises <strong>and</strong> create a<br />
differentiating customer experience. Experience the powerful combination of a<br />
“supercharged” SAP CRM — powered by SAP HANA with high-performance<br />
analytical applications; next-generation social media monitoring, social engagement,<br />
<strong>and</strong> social collaboration tools; <strong>and</strong> powerful <strong>and</strong> easy-to-use mobile applications.<br />
Explore innovative cloud solutions <strong>and</strong> flexible deployment options that make SAP<br />
360 Customer a unique <strong>and</strong> game-changing solution.<br />
Sap Solutions for governance, risk, <strong>and</strong><br />
Compliance: product updates, strategy,<br />
<strong>and</strong> roadmap<br />
Tuesday, 10.45 – 12.00 • Forum<br />
Spotlight SeSSion<br />
SAP continues to invest in solutions which enable customers to proactively prevent risk<br />
events <strong>and</strong> compliance violations. This session will share how the latest innovations in<br />
SAP’s Solutions for Governance, Risk, <strong>and</strong> Compliance help to protect the value of your<br />
organization.<br />
• See the newest solution added to the GRC portfolio — SAP Fraud Management,<br />
powered by SAP HANA — <strong>and</strong> learn how it can enable your organisation to detect<br />
fraud earlier — <strong>and</strong> improve prevention<br />
• Learn what’s new since the release of GRC 10.0 — <strong>and</strong> what’s coming in GRC 10.1<br />
• Hear examples of how customers are leveraging the latest innovations in the SAP<br />
Solutions for GRC to maximize business performance <strong>and</strong> sharpen their<br />
competitive edge<br />
Dr. Volker Hildebr<strong>and</strong><br />
Vice President<br />
CRM Solution<br />
Management<br />
SAP<br />
Michael Lortz<br />
Vice President<br />
GRC Solution Marketing<br />
SAP<br />
Visit the Mobile Agenda: bit.ly/2013Amsterdam 5