Conference Program Guide and Schedule
Conference Program Guide and Schedule
Conference Program Guide and Schedule
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Ask-the-Experts continued<br />
Crm 2013<br />
tuESDaY, 11 JuNE 18.15 – 19.00 • Elicium Ballroom<br />
Dietmar Bohn, SAP AG<br />
Mobile Sales solution portfolio; cloud, on-premise, <strong>and</strong><br />
hybrid cloud CRM approach; SAP solution portfolio for<br />
Sales<br />
Ulf Guttmann, SAP AG<br />
SAP CRM Service, field service scheduling <strong>and</strong> mobility,<br />
SAP CRM Interaction Center<br />
Christian Elgaard, Implement Consulting Group<br />
The customer service operation, SAP CRM<br />
implementation<br />
Rajesh Gupta, Deloitte<br />
SAP CRM upgrade, migration of CRM to SAP HANA,<br />
CRM administration<br />
Sponsored by:<br />
Oskar Irmler, Ecolab<br />
SAP Business Communications Management, improved<br />
customer service with SAP Business Communications<br />
Management, Electronic Data Interchange (EDI)<br />
integrated with SAP CRM<br />
Seema Thomas, SAP Labs<br />
Rapid deployment solutions for customer 360, CRM<br />
sales, CRM marketing<br />
wEDNESDaY, 12 JuNE 16.00 – 16.45 • Elicium Ballroom<br />
Patrick Hey, SYCOR GmbH<br />
SAP Web Channel Experience Management, businessto-business<br />
(B2B) <strong>and</strong> business-to-consumers, customer<br />
portals<br />
Dr. Ahmed Hezzah, Accenture<br />
Global SAP CRM implementations, SAP CRM project<br />
management, sales, marketing, <strong>and</strong> analytics<br />
Visit the Mobile Agenda: bit.ly/2013Amsterdam 21
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