Caution - TA Triumph-Adler
Caution - TA Triumph-Adler
Caution - TA Triumph-Adler
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Scanner Error Codes<br />
Below is a list of scanner send log error codes and their corrective actions.<br />
Troubleshooting<br />
Error code Detail contents Corrective Actions Reference<br />
Page<br />
E001 User initiated cancel during send. —<br />
E010 Connection to destination PC lost during<br />
data transmission (an error greater than<br />
E011 has occurred that cannot be further<br />
categorized). Or, connection to the<br />
computer running Address Book for<br />
Scanner (Private Address Book) has been<br />
lost.<br />
E011 Transmission aborted due to error in<br />
transmitted image data.<br />
E012 Access to Address Book for Scanner<br />
(Private Address Book) data during image<br />
transmission was lost due to a line fault.<br />
E020 Connection to SMTP server lost while<br />
opening E-mail transmission.<br />
E022 Recipient(s) list includes e-mail address not<br />
recognizable by SMTP server.<br />
• Confirm that there is no link fault by<br />
checking whether the network cable is<br />
properly connected.<br />
• Check that the destination PC is running<br />
properly.<br />
page 2-21<br />
Retry the operation. —<br />
Check that the computer running Address<br />
Book for Scanner (Private Address Book) is<br />
properly connected.<br />
Confirm that there is no link fault by<br />
checking whether the network cable is<br />
properly connected. Otherwise, ask your<br />
system administrator or support personnel<br />
to check that the SMTP server is working<br />
properly.<br />
Check that the destination e-mail address<br />
has been correctly entered.<br />
E023 SMTP server not functioning correctly. Ask system administrator or support<br />
personnel to verify SMTP server is<br />
functioning properly.<br />
E030 Unable to recognize destination PC.<br />
Scanner File Utility not running or already<br />
connected to another scanner.<br />
E031 Scanner password and destination PC<br />
password do not match when preparing for<br />
image transmission.<br />
E032 During Scan to PC, destination PC hard<br />
disk usage limit exceeded.<br />
E033 Version of the Scanner File Utility is<br />
different.<br />
E034 Scanner File Utility connected to another<br />
scanner. Send failed.<br />
E035 No match for Scanner File Utility folder<br />
number during group send. Configuration<br />
change was made during send operation.<br />
E036 During scanned image compression,<br />
compressed data overran available<br />
memory.<br />
• Verify that Scanner File Utility is running<br />
on the destination PC and if it is<br />
currently connected to another scanner.<br />
• Confirm that there is no link fault by<br />
checking whether the network cable is<br />
properly connected.<br />
—<br />
page 2-21<br />
—<br />
—<br />
page 2-21<br />
Check the destination PC password. —<br />
Try again after increasing available space<br />
on the destination PC hard disk.<br />
Check the Scanner File Utility version. —<br />
Try Scan to PC again after closing<br />
connection to another scanner.<br />
Check the Scanner File Utility settings. —<br />
Decrease data size as follows and try<br />
again.<br />
• Decrease resolution.<br />
• Set image quality to OCR.<br />
• Decrease number of pages scanned in<br />
one operation.<br />
—<br />
—<br />
—<br />
6-13
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