Caution - TA Triumph-Adler
Caution - TA Triumph-Adler
Caution - TA Triumph-Adler
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Troubleshooting<br />
Scanner Error Messages<br />
6-10<br />
If the Scanner mode touch panel displays any of these messages after pressing the Scanner key,<br />
follow the corresponding procedure.<br />
Error Messages Checkpoints Corrective Actions Reference<br />
Page<br />
Unable to use scanner. Is the network cable connected<br />
properly?<br />
This name is already in use.<br />
Input new name again.<br />
This number is already in use.<br />
Input new number again.<br />
Registration full.<br />
You can not add any more.<br />
(Registration full.<br />
Cannot register anymore.)<br />
E-mail size, exceeds data<br />
capacity.<br />
(E-mail size exceeds send<br />
capacity limit.)<br />
Destination address is not being<br />
registered.<br />
(This number is not registered.<br />
Input number again.)<br />
Unable to find SMTP server.<br />
Contact administrator.<br />
SMTP Authentication error.<br />
Contact Administrator.<br />
Unable to find PC for personal<br />
address list.<br />
Check the PC.<br />
Is the network cable connected<br />
properly?<br />
Confirm the network cable is<br />
properly connected. If the scanner<br />
has just been started, try again later<br />
(approximately 2 minutes).<br />
— Change the name and re-enter. —<br />
— Change the number and re-enter. —<br />
— Delete unnecessary entries before<br />
registering a new entry.<br />
— Resend after decreasing the number<br />
of sheets to be transmitted or<br />
decreasing resolution.<br />
— The specified number does not<br />
exist.<br />
Check the number and try again.<br />
Confirm the network cable is<br />
properly connected. If the scanner<br />
has just been started, try again later<br />
(approximately 2 minutes).<br />
Is the SMTP server running? Contact your system administrator<br />
or support personnel.<br />
Have the correct login account name<br />
and password for SMTP<br />
authentication been set?<br />
Is Address Book for Scanner<br />
running on the computer?<br />
Is the network properly connected<br />
on the specified computer?<br />
Is the network cable properly<br />
connected to the scanner network<br />
interface?<br />
Contact your system administrator<br />
or support personnel.<br />
—<br />
—<br />
—<br />
—<br />
page 2-21<br />
—<br />
—<br />
Launch Address Book for Scanner. —<br />
Confirm the computer is properly<br />
connected to the network.<br />
Confirm the network cable is<br />
properly connected to the scanner<br />
network interface.<br />
Network scanner system error. — Switch the device off and back on<br />
again.<br />
Communication error. Scan to PC:<br />
Sending computer status.<br />
E-Mail Send:<br />
Is the SMTP server running?<br />
Database Connection:<br />
Save destination computer status.<br />
—<br />
page 2-21<br />
—<br />
Try retransmitting. —<br />
Contact your system administrator. —<br />
An unsupported response was<br />
received from DB Assistant. Check<br />
the computer running DB Assistant.<br />
Destination PC’s system error. Sending PC computer status. Try retransmitting. —<br />
—
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