E-commerce - Cape Peninsula University of Technology
E-commerce - Cape Peninsula University of Technology E-commerce - Cape Peninsula University of Technology
References Page 77 Kolesar, M.B. & Galbraith, R.W. 2000. Services marketing perspective on eretailing: implications for e-retailers and directions for further research. Internet Research: Electronic Networking Application and Policy, 10(5):424 38. Koprowski, G. 2000. Computer-telephone integration aids customer service: upgraded infrastructure helps companies improve response times. Information week, 792(26):190-5, June. La, K.V. & Kandampully, J. 2002. Electronic retailing and distribution of services: cyber intermediaries that serve customers and service providers managing service. 12(2):100±116. Lawrence, E. 2005. Interview with the author on 23 February 2005, Cape Town. [Cassette recording in possession of author]. Lee, G.G. & Lin, H.F. 2005. Customer perceptions of e-service quality in online shopping International. Journal ofRetail & Distribution Management, 33(2):161-176 Levy, R. & Nilson, S. 1999. Who's minding the online shop? Target Marketing, 22(10):192-4. Lindquist, J.D. & Scarborough, K.C. 2002. E-shopping in a multiple channel environment. Journal of Consumer Marketing, 19(4):333-350. Liu, C. & Amett, K.P. 2000. Exploring the factors associated with website success in the context of electronic commerce. Information & Management, 38(1):23-33. Mathwick, C. 2002. Understanding the online consumer: a typology of online relational norms and behaviour. Journal of Interactive Marketing,16(1):40-55. Mellahi, K. & Johnson, M. 2000. Does it pay to be a first-mover in ecommerce? The case of Amazon.com. Management Decision, 38(7):445 452. McCrohan, K.F. 2003. Facing the threats to electronic commerce. Journal of Business and Industrial Marketing, 18(2):133-145, March.
References Page 78 Monczka, R.M. & Morgan, J.P. 2000. Competitive supply strategies for the 21st century. Purchasing: 48-59, January. Neil, R.J. 2002. Customer Relationship Management. Canterbury: Financial World Pub. Newell, F. 2000. Loyalty.com: Customer Relationship Management in the New Era ofInternet Marketing. McGraw-HiII: New York. Nicholls, A & Watson, A. 2005. Implementing e-value strategies in UK retailing International. Journal ofRetail & Distribution Management, 33(6):426-443. O'Cass, A. 2000a. An assessment of consumers product, purchase decision, advertising and consumption involvement in fashion clothing. Journal of Economic Psychology, (21 ):545-76. O'Cass, A. 2000b. A psychometric evaluation of a revised version of the Lennox and Wolfe revised self-monitoring scale. Psychology & Marketing, 17(5):397-419. Patel, Y. 2005. Interview with the author on 17 March 2005, Cape Town. [Cassette recording in possession of author]. Payne, J.E. 2003. E-commerce readiness for SMEs in developing countries: A guide for development professionals. http://learnlink.aed.org/Publications/Concept_Papers/ecommerce_readiness. pdf [16 July 2005]. Porter, M. 2001. Strategy and the Internet. HaNard Business Review: 62-78, March. Provost, F. 2000. Information technology and electronic commerce. http://www.stern.nyu.edulfprovost [12 August 2004]. Rayport, J.F.& Jaworski, B.J. 2001. e-Commerce. Irwin McGraw-HiII, 2001. Rayport, J.F. & Sviokla, J.J. 1994. Managing in the marketspace. HaNard Business Review, 25(4):141-50.
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- Page 87: References Page 80 Sweet, P. 2001.
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- Page 101: very dlssaUsfIed 0 0% Ihe purchase
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References Page 77<br />
Kolesar, M.B. & Galbraith, R.W. 2000. Services marketing perspective on eretailing:<br />
implications for e-retailers and directions for further research.<br />
Internet Research: Electronic Networking Application and Policy, 10(5):424<br />
38.<br />
Koprowski, G. 2000. Computer-telephone integration aids customer service:<br />
upgraded infrastructure helps companies improve response times.<br />
Information week, 792(26):190-5, June.<br />
La, K.V. & Kandampully, J. 2002. Electronic retailing and distribution <strong>of</strong><br />
services: cyber intermediaries that serve customers and service providers<br />
managing service. 12(2):100±116.<br />
Lawrence, E. 2005. Interview with the author on 23 February 2005, <strong>Cape</strong><br />
Town.<br />
[Cassette recording in possession <strong>of</strong> author].<br />
Lee, G.G. & Lin, H.F. 2005. Customer perceptions <strong>of</strong> e-service quality in<br />
online shopping International. Journal <strong>of</strong>Retail & Distribution Management,<br />
33(2):161-176<br />
Levy, R. & Nilson, S. 1999. Who's minding the online shop? Target<br />
Marketing, 22(10):192-4.<br />
Lindquist, J.D. & Scarborough, K.C. 2002. E-shopping in a multiple channel<br />
environment. Journal <strong>of</strong> Consumer Marketing, 19(4):333-350.<br />
Liu, C. & Amett, K.P. 2000. Exploring the factors associated with website<br />
success in the context <strong>of</strong> electronic <strong>commerce</strong>. Information & Management,<br />
38(1):23-33.<br />
Mathwick, C. 2002. Understanding the online consumer: a typology <strong>of</strong> online<br />
relational norms and behaviour. Journal <strong>of</strong> Interactive Marketing,16(1):40-55.<br />
Mellahi, K. & Johnson, M. 2000. Does it pay to be a first-mover in e<strong>commerce</strong>?<br />
The case <strong>of</strong> Amazon.com. Management Decision, 38(7):445<br />
452.<br />
McCrohan, K.F. 2003. Facing the threats to electronic <strong>commerce</strong>. Journal <strong>of</strong><br />
Business and Industrial Marketing, 18(2):133-145, March.
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