E-commerce - Cape Peninsula University of Technology
E-commerce - Cape Peninsula University of Technology E-commerce - Cape Peninsula University of Technology
References Page 75 Buderi, R. 2005. E-commerce Gets Smarter. http://www.technologyreview.com/articles/05/04/issue/feature_ecommerce.as p?trk=nl [4 August 2005]. Burt, S. & Sparks, L. 2003. E-commerce and the retail process: a review. Joumal ofRetailing and Consumer services, 10:275-286. Bytheway A J. 1995. Information in the supply chain: measuring supply chain performance. Cranfield School ofManagement (UK), Working Paper,1 95. Chittaro, L & Scagnetto, I. 2001. Is semi transparency useful for navigating virtual environments? http://hcilab.uniud.ittpublications/2001 06/SemitransparencyVirtualEnvironments_VRST01.pdf [24 March 2004]. Cunningham, M. 2000. Smart things to know about e-commerce. Oxford United Kingdom: Capstone Publishing. De Borchgrave, A., Cilluffo, F.J., Cardash, S.L. & Ledgerwood, M.M. 2000. Cyber Threats and information security meeting the 21st century challenge. http://www.911investigations.nettIMG/pdf/doc- 342.pdf?PHPSESSID=38a36d8a65dee5ab8a11 bcfc7f77a81 a [9 February 2005]. Dennis, C., Harris, L. & Sandhu B. 2002. From bricks to clicks: understanding the consumer. Qualitative Market Research: An International Journal, 5(4):281±290. Deng & Dart, 1994. Measuring market orientation: a multi-factor multi-item approach. Journal ofMarketing Management, (10):725-42. Denscombe, M. 2003. The good research guide, for small-scale research od projects. 2 ed. Buckingham: Open University Press. The Economist. 2004. Unlimited Opportunities? The Internet offers huge scope for both business and leisure, but security urgently needs to be improved. http://www.cfo.com/printable/article.cfm/3013843?f=options [26 June 2005].
References Page 76 Fisher, M. 2000. Using e-commerce to deliver high productivity. Work Study, 49(2):59-62. Foster, B.D & Cadogan, J.w. 2000. Relationship selling and customer loyalty: an empirical investigation. Marketing Intelligence & Planning, 8(4):185-199. Goldstuck report: Online retail in South Africa. 2004. Johannesburg: World WideWorx. Gordon, L.A., Loeb, M.P., Lucyshyn, W. & Richardson, R. 2005. CSI/FBI Computer crime and security survey. http://i.cmpnet.com/gocsi/db_arealpdfs/fbi/FBI2005.pdf [21 July 2005]. Gosh, S. 1998. Making business sense of the Internet. Harvard Business Review: 126-35, MarchlApril. Graham, J. 1999. Personalized service is now the norm. The American Salesman: 8-14, February. Graham, R.P,. 2001. Customer Relationship Management: how to turn a good business into a great one!. London: Hawksmere. Internet world statistics - Usage and population statistics: The big picture. 2005 http://www.lntemetworldstats.com/stats.htm [6 February 2005]. Jackson, P. & Hams, L. 2002. E-business and organizational change: Reconciling traditional values with business transformation. Journal of Organizational Change Management, 16(5):497-511. Kandampully, J. 1997. Firms should give loyalty before they can expect it from customers. Managing Service Quality, 7(2):92-94. Kandampully, J. 2000. The Impact of demand fluctuation on the quality of services: a tourism Industry example. Managing Service Quality, 10(1)10-18. Kleijnen, M., Ruyter, K. & Wetzels, M. 2001. Customer adoption of e-service: an experimental study. International Journal ofService Industry Management, 1(2):184-207.
- Page 31 and 32: Chapter 2: Literature review 2.5 E-
- Page 34 and 35: Chapter 2: Literature review Page 2
- Page 36 and 37: Chapter 2: Uterature review Page 29
- Page 39 and 40: Chapter 2: LITerature review Page 3
- Page 43 and 44: Chapter 2: Literature review Page 3
- Page 45 and 46: Chapter 2: Literature review • Se
- Page 47 and 48: Chapter 2: Lnerature review Page 40
- Page 49 and 50: Chapter 2: Uterature review Page 42
- Page 51 and 52: Chapter 2: Literature review Page 4
- Page 53 and 54: Chapter 3: Research design and meth
- Page 55 and 56: Chapter 3: Research design and meth
- Page 57 and 58: Chapter 4: Data analysis and interp
- Page 59 and 60: Chapter 4: Data analysis and interp
- Page 61 and 62: Chapter 4: Data analysis and interp
- Page 63 and 64: Chapter 4: Data analysis and interp
- Page 65 and 66: Chapter 4: Data analysis and interp
- Page 68 and 69: Chapter 4: Data analysis and interp
- Page 70: Chapter 4: Data analysis and interp
- Page 73 and 74: Chapter 4: Data analysis and interp
- Page 75 and 76: Chapter 4: Data analysis and interp
- Page 77 and 78: Chapter 5: Recommendations and conc
- Page 79 and 80: Chapter 5: Recommendations and conc
- Page 81: References REFERENCES Page 74 Alba,
- Page 85 and 86: References Page 78 Monczka, R.M. &
- Page 87: References Page 80 Sweet, P. 2001.
- Page 90: Appendix B Thank you for participat
- Page 101: very dlssaUsfIed 0 0% Ihe purchase
- Page 118 and 119: with credit card/debit card/cheque
- Page 120 and 121: Q: BASED ON THE STATISTICS OF PEOPL
- Page 122 and 123: I will go back to delivery. Deliver
- Page 124 and 125: leader. We should try to anticipate
- Page 126 and 127: Q: AT WHAT STAGE WAS E-REllLlNG INC
- Page 128 and 129: checking of the market share. We ar
- Page 130 and 131: INTERVIEW CONDUCTED WITH MR YAHYA P
References Page 76<br />
Fisher, M. 2000. Using e-<strong>commerce</strong> to deliver high productivity. Work Study,<br />
49(2):59-62.<br />
Foster, B.D & Cadogan, J.w. 2000. Relationship selling and customer loyalty:<br />
an empirical investigation. Marketing Intelligence & Planning, 8(4):185-199.<br />
Goldstuck report: Online retail in South Africa. 2004. Johannesburg: World<br />
WideWorx.<br />
Gordon, L.A., Loeb, M.P., Lucyshyn, W. & Richardson, R. 2005. CSI/FBI<br />
Computer crime and security survey.<br />
http://i.cmpnet.com/gocsi/db_arealpdfs/fbi/FBI2005.pdf<br />
[21 July 2005].<br />
Gosh, S. 1998. Making business sense <strong>of</strong> the Internet. Harvard Business<br />
Review: 126-35, MarchlApril.<br />
Graham, J. 1999. Personalized service is now the norm. The American<br />
Salesman: 8-14, February.<br />
Graham, R.P,. 2001. Customer Relationship Management: how to turn a<br />
good business into a great one!. London: Hawksmere.<br />
Internet world statistics - Usage and population statistics: The big picture.<br />
2005<br />
http://www.lntemetworldstats.com/stats.htm<br />
[6 February 2005].<br />
Jackson, P. & Hams, L. 2002. E-business and organizational change:<br />
Reconciling traditional values with business transformation. Journal <strong>of</strong><br />
Organizational Change Management, 16(5):497-511.<br />
Kandampully, J. 1997. Firms should give loyalty before they can expect it<br />
from customers. Managing Service Quality, 7(2):92-94.<br />
Kandampully, J. 2000. The Impact <strong>of</strong> demand fluctuation on the quality <strong>of</strong><br />
services: a tourism Industry example. Managing Service Quality, 10(1)10-18.<br />
Kleijnen, M., Ruyter, K. & Wetzels, M. 2001. Customer adoption <strong>of</strong> e-service:<br />
an experimental study. International Journal <strong>of</strong>Service Industry<br />
Management, 1(2):184-207.
Change language