E-commerce - Cape Peninsula University of Technology
E-commerce - Cape Peninsula University of Technology E-commerce - Cape Peninsula University of Technology
References Page 75 Buderi, R. 2005. E-commerce Gets Smarter. http://www.technologyreview.com/articles/05/04/issue/feature_ecommerce.as p?trk=nl [4 August 2005]. Burt, S. & Sparks, L. 2003. E-commerce and the retail process: a review. Joumal ofRetailing and Consumer services, 10:275-286. Bytheway A J. 1995. Information in the supply chain: measuring supply chain performance. Cranfield School ofManagement (UK), Working Paper,1 95. Chittaro, L & Scagnetto, I. 2001. Is semi transparency useful for navigating virtual environments? http://hcilab.uniud.ittpublications/2001 06/SemitransparencyVirtualEnvironments_VRST01.pdf [24 March 2004]. Cunningham, M. 2000. Smart things to know about e-commerce. Oxford United Kingdom: Capstone Publishing. De Borchgrave, A., Cilluffo, F.J., Cardash, S.L. & Ledgerwood, M.M. 2000. Cyber Threats and information security meeting the 21st century challenge. http://www.911investigations.nettIMG/pdf/doc- 342.pdf?PHPSESSID=38a36d8a65dee5ab8a11 bcfc7f77a81 a [9 February 2005]. Dennis, C., Harris, L. & Sandhu B. 2002. From bricks to clicks: understanding the consumer. Qualitative Market Research: An International Journal, 5(4):281±290. Deng & Dart, 1994. Measuring market orientation: a multi-factor multi-item approach. Journal ofMarketing Management, (10):725-42. Denscombe, M. 2003. The good research guide, for small-scale research od projects. 2 ed. Buckingham: Open University Press. The Economist. 2004. Unlimited Opportunities? The Internet offers huge scope for both business and leisure, but security urgently needs to be improved. http://www.cfo.com/printable/article.cfm/3013843?f=options [26 June 2005].
References Page 76 Fisher, M. 2000. Using e-commerce to deliver high productivity. Work Study, 49(2):59-62. Foster, B.D & Cadogan, J.w. 2000. Relationship selling and customer loyalty: an empirical investigation. Marketing Intelligence & Planning, 8(4):185-199. Goldstuck report: Online retail in South Africa. 2004. Johannesburg: World WideWorx. Gordon, L.A., Loeb, M.P., Lucyshyn, W. & Richardson, R. 2005. CSI/FBI Computer crime and security survey. http://i.cmpnet.com/gocsi/db_arealpdfs/fbi/FBI2005.pdf [21 July 2005]. Gosh, S. 1998. Making business sense of the Internet. Harvard Business Review: 126-35, MarchlApril. Graham, J. 1999. Personalized service is now the norm. The American Salesman: 8-14, February. Graham, R.P,. 2001. Customer Relationship Management: how to turn a good business into a great one!. London: Hawksmere. Internet world statistics - Usage and population statistics: The big picture. 2005 http://www.lntemetworldstats.com/stats.htm [6 February 2005]. Jackson, P. & Hams, L. 2002. E-business and organizational change: Reconciling traditional values with business transformation. Journal of Organizational Change Management, 16(5):497-511. Kandampully, J. 1997. Firms should give loyalty before they can expect it from customers. Managing Service Quality, 7(2):92-94. Kandampully, J. 2000. The Impact of demand fluctuation on the quality of services: a tourism Industry example. Managing Service Quality, 10(1)10-18. Kleijnen, M., Ruyter, K. & Wetzels, M. 2001. Customer adoption of e-service: an experimental study. International Journal ofService Industry Management, 1(2):184-207.
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- Page 87: References Page 80 Sweet, P. 2001.
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References Page 75<br />
Buderi, R. 2005. E-<strong>commerce</strong> Gets Smarter.<br />
http://www.technologyreview.com/articles/05/04/issue/feature_e<strong>commerce</strong>.as<br />
p?trk=nl<br />
[4 August 2005].<br />
Burt, S. & Sparks, L. 2003. E-<strong>commerce</strong> and the retail process: a review.<br />
Joumal <strong>of</strong>Retailing and Consumer services, 10:275-286.<br />
Bytheway A J. 1995. Information in the supply chain: measuring supply<br />
chain performance. Cranfield School <strong>of</strong>Management (UK), Working Paper,1<br />
95.<br />
Chittaro, L & Scagnetto, I. 2001. Is semi transparency useful for navigating<br />
virtual environments?<br />
http://hcilab.uniud.ittpublications/2001<br />
06/SemitransparencyVirtualEnvironments_VRST01.pdf<br />
[24 March 2004].<br />
Cunningham, M. 2000. Smart things to know about e-<strong>commerce</strong>. Oxford<br />
United Kingdom: Capstone Publishing.<br />
De Borchgrave, A., Cilluffo, F.J., Cardash, S.L. & Ledgerwood, M.M. 2000.<br />
Cyber Threats and information security meeting the 21st century challenge.<br />
http://www.911investigations.nettIMG/pdf/doc-<br />
342.pdf?PHPSESSID=38a36d8a65dee5ab8a11 bcfc7f77a81 a<br />
[9 February 2005].<br />
Dennis, C., Harris, L. & Sandhu B. 2002. From bricks to clicks:<br />
understanding the consumer. Qualitative Market Research: An International<br />
Journal, 5(4):281±290.<br />
Deng & Dart, 1994. Measuring market orientation: a multi-factor multi-item<br />
approach. Journal <strong>of</strong>Marketing Management, (10):725-42.<br />
Denscombe, M. 2003. The good research guide, for small-scale research<br />
od<br />
projects. 2 ed. Buckingham: Open <strong>University</strong> Press.<br />
The Economist. 2004. Unlimited Opportunities? The Internet <strong>of</strong>fers huge<br />
scope for both business and leisure, but security urgently needs to be<br />
improved.<br />
http://www.cfo.com/printable/article.cfm/3013843?f=options<br />
[26 June 2005].
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