02.06.2013 Views

E-commerce - Cape Peninsula University of Technology

E-commerce - Cape Peninsula University of Technology

E-commerce - Cape Peninsula University of Technology

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

References<br />

REFERENCES<br />

Page 74<br />

Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., Wood, S.<br />

1997. Interactive home shopping and the retail industry. Marketing Science<br />

Institute Report Summary, 97-105.<br />

Adelaar, T., Bouwman, H. & Steinfield, C. 2004. Enhancing customer value<br />

through c1ick-and-mortar e-<strong>commerce</strong>: implications for geographical market<br />

reach and customer type. Telematics and Informatics, 21: 167-182, June 11.<br />

Anderson, R.E. & Srinivasan, S.S. 2003. E-satisfaction and e-Ioyalty: a<br />

contingency framework. Psychology and Marketing, 20(2):123-138.<br />

Agrawal, D.P., Andrews, A., Kabiraj, S. & Singh, D. 2002. Strategies and<br />

models for e-retailing: Attempted retrospection in the Indian context.<br />

http://blake.montclair.edu/-cibconf/conferenceIDATAlTheme7/lndian1.pdf<br />

[23 September 2004].<br />

Barton, D. 1999. E-<strong>commerce</strong>: moving beyond fulfilment. Brandweek,<br />

40(11 ):34:51-56.<br />

Berry, L.L. 1995. On Great Service. Comell Hotel and Restaurant Quarterly:<br />

14-19, November.<br />

Berry, L.L. & Parasuraman, A. 1991. Marketing Services: Competing<br />

Through Quality. The Free Press, New York.<br />

Biobaku, M. 2005. Interview with the author on 23 March 2005, <strong>Cape</strong> Town.<br />

[Cassette recording in possession <strong>of</strong> the authorJ.<br />

Birch, A.J.,Gerbert, P & Schneider, G.P. 2000. The age <strong>of</strong> e-tail<br />

http://wwwtheantidote.co.uk<br />

[5 February 2004].<br />

Brown, SA 2000. Customer Relationship Management: a strategic<br />

imperative in the world <strong>of</strong> e-business. Toronto, Ont.: Wiley.<br />

Browne, M., Alien, J. & Anderson, S., Jackson, M. 2001. <strong>University</strong> <strong>of</strong>Freight<br />

transportation Association: Overview <strong>of</strong>home deliveries in the UK: October

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!