E-commerce - Cape Peninsula University of Technology
E-commerce - Cape Peninsula University of Technology E-commerce - Cape Peninsula University of Technology
leader. We should try to anticipate some of those needs and be ahead of the game. If you are always following, you will always going to be a three hundred thousand miles people behindyou. Q: HOW DO YOU HANDLE INTERNAL CHANGE MANAGEMENT With great difficulty, internal change management has to deal with continuous to communication. You have to keep on telling people what you are doing and make sure the message sits in, the sad thing about it is, by the lime they get it, you've actually moved on ten paces.
INTERVIEW CONDUCTED WITH MR MOJEED BIOBAKU BY LUCY NWOFFIAH COMPANY: WOOLWORTHS POSITION: SENIOR SYSTEMS ANALYST DATE: 23 MARCH 2005 TIME: 11:30 Q: HOW MANY EMPLOYEES DOES WOOLWORTHS HAVE? A: Head alone hold more than 2 000 employees, more than 130 stores within the country. We are moving to other countries like Nigeria, Ghana, Zambia, Lesotho, Botswana, Dubai, Tanzania. The head office is here in Cape Town and we supply to other stores. Q: WHAT IS THE EDUCATIONAL LEVEL OF YOUR EMPLOYEES ARE? A: It varies. Mostly standard Matric. Quite a good number of them with Matric with experience and others have tertiary educational. Q: HOW LONG HAS WOOLWORTHS BEEN IN BUSINESS? A: I do not have the infonnation off hand, lets say more than 30 years. Mark & Spencer (sister company) in Europe, most of the clothing you see in Wooltru are supplied by Mark & Spenser's suppliers. Q: IN TERMS OF E-RETAlL BUSINESS, WHEN DID IT START? A: Immediately after the Y2K trend. Inthebag manages our electronic business. Partially owned by Wooltru. Q: WHAT IS THE EFFECT OF THE E-RETAlL BUSINESS TO YOUR PHYSICAL STORE A: Initially the anticipation wasn't really what it is. We thought it was going to take away substantial part of the traditional shop but it wasn't. People see shopping as an entertaining thing and experience and not just buying goods. People also want to socialise. I don't think the impact is much. The same people that order via online also shop on the traditional shop. For example, haVing a Woolworths cafe is there to serve the customers need to sit down and socialise before or after shopping and see all the activities happening around them. Because of the trend and how people see shopping, it really did not take people way from the traditional shop. People buy emergency good from the Internet. They still go out on weekends to do weekly or monthly shopping, this is part ofsocializing and not just shopping. For food it's easy but also clothing, people want to try it on. The fear people are haVing is that people will loose their jobs in the shops due to that, but it is negligible. E-retai1ing is still an add-on.
- Page 73 and 74: Chapter 4: Data analysis and interp
- Page 75 and 76: Chapter 4: Data analysis and interp
- Page 77 and 78: Chapter 5: Recommendations and conc
- Page 79 and 80: Chapter 5: Recommendations and conc
- Page 81 and 82: References REFERENCES Page 74 Alba,
- Page 83 and 84: References Page 76 Fisher, M. 2000.
- Page 85 and 86: References Page 78 Monczka, R.M. &
- Page 87: References Page 80 Sweet, P. 2001.
- Page 90: Appendix B Thank you for participat
- Page 101: very dlssaUsfIed 0 0% Ihe purchase
- Page 118 and 119: with credit card/debit card/cheque
- Page 120 and 121: Q: BASED ON THE STATISTICS OF PEOPL
- Page 122 and 123: I will go back to delivery. Deliver
- Page 126 and 127: Q: AT WHAT STAGE WAS E-REllLlNG INC
- Page 128 and 129: checking of the market share. We ar
- Page 130 and 131: INTERVIEW CONDUCTED WITH MR YAHYA P
- Page 132: A: Like I mentioned earlier. Being
- Page 148: Yebo Bedronics f Fort777 YETI OnUne
INTERVIEW CONDUCTED WITH MR MOJEED BIOBAKU BY LUCY NWOFFIAH<br />
COMPANY: WOOLWORTHS<br />
POSITION: SENIOR SYSTEMS ANALYST<br />
DATE: 23 MARCH 2005<br />
TIME: 11:30<br />
Q: HOW MANY EMPLOYEES DOES WOOLWORTHS HAVE?<br />
A: Head alone hold more than 2 000 employees, more than 130 stores within<br />
the country. We are moving to other countries like Nigeria, Ghana, Zambia,<br />
Lesotho, Botswana, Dubai, Tanzania. The head <strong>of</strong>fice is here in <strong>Cape</strong> Town<br />
and we supply to other stores.<br />
Q: WHAT IS THE EDUCATIONAL LEVEL OF YOUR EMPLOYEES ARE?<br />
A: It varies. Mostly standard Matric. Quite a good number <strong>of</strong> them with Matric<br />
with experience and others have tertiary educational.<br />
Q: HOW LONG HAS WOOLWORTHS BEEN IN BUSINESS?<br />
A: I do not have the infonnation <strong>of</strong>f hand, lets say more than 30 years. Mark &<br />
Spencer (sister company) in Europe, most <strong>of</strong> the clothing you see in Wooltru<br />
are supplied by Mark & Spenser's suppliers.<br />
Q: IN TERMS OF E-RETAlL BUSINESS, WHEN DID IT START?<br />
A: Immediately after the Y2K trend. Inthebag manages our electronic business.<br />
Partially owned by Wooltru.<br />
Q: WHAT IS THE EFFECT OF THE E-RETAlL BUSINESS TO YOUR<br />
PHYSICAL STORE<br />
A: Initially the anticipation wasn't really what it is. We thought it was going to<br />
take away substantial part <strong>of</strong> the traditional shop but it wasn't. People see<br />
shopping as an entertaining thing and experience and not just buying<br />
goods. People also want to socialise. I don't think the impact is much. The<br />
same people that order via online also shop on the traditional shop. For<br />
example, haVing a Woolworths cafe is there to serve the customers need to<br />
sit down and socialise before or after shopping and see all the activities<br />
happening around them. Because <strong>of</strong> the trend and how people see shopping,<br />
it really did not take people way from the traditional shop.<br />
People buy emergency good from the Internet. They still go out on<br />
weekends to do weekly or monthly shopping, this is part <strong>of</strong>socializing and<br />
not just shopping. For food it's easy but also clothing, people want to try it<br />
on.<br />
The fear people are haVing is that people will loose their jobs in the shops<br />
due to that, but it is negligible. E-retai1ing is still an add-on.
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