BEHAVIORAL SCIENCES - Universitatea de Medicină şi Farmacie

In condition of the complexity of communication as a process
Meta-communication is an indispensable tool. Because people
communicate on different levels, one may not be aware of all the messages
he is sending. The actual content of what one says is the obvious form of
communication, but there are others: the context in which one says
something, the tone and volume of his voice, the look in his eyes, and
other body language, to name a few. Meta-communication can help one
ensure that his messages are consistent. It can also help him better
understand the messages sent by others.
5.2. Verbal Communication
Verbal communication includes written and oral communication.
Oral communication, is primarily referring to spoken verbal
communication, which typically relies on words. Oral communication may
be face-to-face discussion, interpersonal medicate communication
(telephone discussion) or public presentations.
Written communication involves any type of interaction that
makes use of the written word. Examples of written communication
avenues typically pursued include electronic mail, Internet Web sites,
letters, proposals, telegrams, faxes, postcards, contracts, advertisements,
brochures, and news releases. Indifferently of variety verbal
communication supposed the use of language.
Language is a real power. Our use of language has tremendous
power in the type of atmosphere that is created at the problem-solving
table. Words that are critical, blaming, judgmental or accusatory tend to
create a resistant and defensive mindset that is not conducive to productive
problem solving. On the other hand, we can choose words that normalize
the issues and problems and reduce resistance.
What is the meaning of term Language? Language may refer
either to the specifically human capacity for acquiring and using complex
systems of communication, or to a specific instance of such a system of
complex communication. The scientific study of language in any of its
senses is called linguistics.
The approximately 3000–6000 languages that are spoken by
humans today are the most salient examples, but natural languages can
also be based on visual rather than auditive stimuli, for example in sign
languages and written language. Codes and other kinds of artificially
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