BEHAVIORAL SCIENCES - Universitatea de Medicină şi Farmacie
BEHAVIORAL SCIENCES - Universitatea de Medicină şi Farmacie BEHAVIORAL SCIENCES - Universitatea de Medicină şi Farmacie
If invited to dinner, in some Asian countries it is wellmannered to leave right after the dinner: the ones who don’t leave may indicate they have not eaten enough. In the Indian sub-continent, Europe, South America, and North American countries this is considered rude, indicating that the guest only wanted to eat but wouldn’t enjoy the company with the hosts. In Mediterranean European countries, Latin America, and Sub-Saharan Africa, it is normal, or at least widely tolerated, to arrive half an hour late for a dinner invitation, whereas in Germany and in the United States this would be considered very rude. Showing the thumb held upwards in certain parts of the world means "everything's ok", while it is understood in some Islamic countries (as well as Sardinia) as a rude sexual sign. Additionally, the thumb is held up to signify "one" in France and certain other European countries, where the index finger is used to signify "one" in other cultures. In Africa, Arab cultures, and certain countries in South America (not in Brazil), saying to a female friend one has not seen for a while that she has put on weight means she is physically healthier than before, whereas this would be considered an insult in India, Europe, North America, Australia, and Brazil. In Africa and Asian countries, avoiding eye contact or looking at the ground when talking to one's parents, an elder, or someone of higher social status is a sign of respect. In contrast, these same actions are signals of deception or shame (on the part of the doer) in North America and most of Europe. In African, South American and Mediterranean cultures, talking and laughing loudly in the streets and public places is widely accepted, whereas in some Asian cultures it is considered rude and may be seen as a mark of self-centeredness or attention-seeking. In this context is opportune to ask the question: how is possible the communication between communicators belonging to different cultures? With such an interrogation is dealing discipline called cross-cultural communication. 7.3. The Conflict – Definition and Resolution In first paragraph of this chapter is said that culture as system of values, attitudes, beliefs, expectations, norms and principles of behavior make the difference between us as humans and as representatives of 137
diverse communities. The differences can be source of tension and finally the source of conflict. In what will follow we will try to clarify the nature of conflict. What is a conflict? The term "conflict" has been defined as "intense interpersonal and/or intrapersonal dissonance (tension or antagonism) between two or more parties based on incompatible goals, needs, desires, values, beliefs, and/or attitudes. Conflict can appear as Racial and Cross Cultural Issues - Interracial conflict, Cross-racial confrontations, Religious conflict. Nevertheless it is present in such areas as: Neighborhood – Noise, Pets, Shared common areas, Disturbances (except for domestic violence); Housing - Landlord/Tenant, Roommate/Roommate, Mobile Home Parks; Family - Parent/Teen, Youth, Peer Relations; Organization - Private Nonprofit Agencies, Community Groups, Home Owner Associations, Neighborhood Groups. The conflict response styles People may appreciate the same situation in different ways, and so respond differently to the conflict situation. According to Turner and Weed (1983), there are several response styles to conflict and classified them as follows: 1. Style of addressers. Addressers are the people who are willing to take initiatives and risk to resolve conflicts by getting their opponents to agree with them on some issues. Addressers can either be first-steppers or confronters: A) First-steppers are those who believe that some trust has to be established to settle conflicts. They offer to make a gesture of affability, agreeableness or sympathy with the other person's views in exchange for a similar response. B) Confronters think that things are so bad that they have nothing to lose by a confrontation. They might be confronting because they have authority and a safe position, which reduces their vulnerability to any loss. 2. Style of concealers. Concealers take no risk and so say nothing. They conceal their views and feelings. Concealers can be of three kinds: a) Feeling-swallowers swallow their feelings. They smile even if the situation is causing them pain and distress. They behave thus because they consider the approval of other people important and feel that it would be dangerous to affront them by revealing their true feelings. B) Subjectchangers find the real issue too difficult to handle. They change the topic by finding something on which there can be some agreement with the conflicting party. This response style usually does not solve the problem. 138
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If invited to dinner, in some Asian countries it is wellmannered<br />
to leave right after the dinner: the ones who don’t leave may<br />
indicate they have not eaten enough. In the Indian sub-continent, Europe,<br />
South America, and North American countries this is consi<strong>de</strong>red ru<strong>de</strong>,<br />
indicating that the guest only wanted to eat but wouldn’t enjoy the<br />
company with the hosts.<br />
In Mediterranean European countries, Latin America, and<br />
Sub-Saharan Africa, it is normal, or at least wi<strong>de</strong>ly tolerated, to arrive half<br />
an hour late for a dinner invitation, whereas in Germany and in the United<br />
States this would be consi<strong>de</strong>red very ru<strong>de</strong>.<br />
Showing the thumb held upwards in certain parts of the world<br />
means "everything's ok", while it is un<strong>de</strong>rstood in some Islamic countries<br />
(as well as Sardinia) as a ru<strong>de</strong> sexual sign. Additionally, the thumb is held<br />
up to signify "one" in France and certain other European countries, where<br />
the in<strong>de</strong>x finger is used to signify "one" in other cultures.<br />
In Africa, Arab cultures, and certain countries in South<br />
America (not in Brazil), saying to a female friend one has not seen for a<br />
while that she has put on weight means she is physically healthier than<br />
before, whereas this would be consi<strong>de</strong>red an insult in India, Europe, North<br />
America, Australia, and Brazil.<br />
In Africa and Asian countries, avoiding eye contact or<br />
looking at the ground when talking to one's parents, an el<strong>de</strong>r, or someone<br />
of higher social status is a sign of respect. In contrast, these same actions<br />
are signals of <strong>de</strong>ception or shame (on the part of the doer) in North<br />
America and most of Europe.<br />
In African, South American and Mediterranean cultures,<br />
talking and laughing loudly in the streets and public places is wi<strong>de</strong>ly<br />
accepted, whereas in some Asian cultures it is consi<strong>de</strong>red ru<strong>de</strong> and may be<br />
seen as a mark of self-centeredness or attention-seeking.<br />
In this context is opportune to ask the question: how is possible the<br />
communication between communicators belonging to different cultures?<br />
With such an interrogation is <strong>de</strong>aling discipline called cross-cultural<br />
communication.<br />
7.3. The Conflict – Definition and Resolution<br />
In first paragraph of this chapter is said that culture as system of<br />
values, attitu<strong>de</strong>s, beliefs, expectations, norms and principles of behavior<br />
make the difference between us as humans and as representatives of<br />
137