BEHAVIORAL SCIENCES - Universitatea de Medicină şi Farmacie

human failings, such as tiredness and stress inconsistency in providing
information language barriers.
Identifying the specific factors inhibiting good communication
should be mentioned that these are overcoming by the mean of
communication skills training and reflection.
Good communication skills expected of healthcare workers
include the ability to:
o talk to patients, carers and colleagues effectively and clearly,
conveying and receiving the intended message;
o providing patients and others with adequate information;
o handling complaints appropriately;
o enable patients and their carers to communicate effectively;
o listen effectively especially when time is pressured;
o identify potential communication difficulties and work through
solutions;
o understand the differing methods of communication used by
individuals;
o understand that there are differences in communication signals
between cultures;
o cope in specific difficult circumstances;
o understand how to use and receive non verbal messages given by body
language;
o utilize spoken, written and electronic methods of communication;
o know when the information received needs to be passed on to another
person/professional for action;
o know and interpret the information needed to be recorded on patients
records, writing discharge letters, copying letters to patients and
gaining informed consent;
o recognize the need for further development to acquire specialist skills.
Barriers and solution for effective communication in medical team
Health professionals tend to work autonomously, even though they
may speak of being part of a team. Efforts to improve health care safety
and quality are often jeopardized by the communication and collaboration
barriers that exist between clinical staff. Although every organization is
unique, the barriers to effective communication that organizations face
have some common themes. There are some common barriers to interprofessional
communication and collaboration:
Personal values and expectations,
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