Synopsys FPGA Licensing Guide
Synopsys FPGA Licensing Guide
Synopsys FPGA Licensing Guide
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Troubleshooting Chapter 3: License Configuration<br />
Troubleshooting<br />
If you have difficulties installing or licensing your <strong>Synopsys</strong> <strong>FPGA</strong> product,<br />
read this section before contacting <strong>Synopsys</strong> or your local technical support<br />
representative.<br />
Debugging Errors<br />
If lmstat reports errors, read the log file /usr/tmp/lmgrd_synplicity.log. The log file<br />
gives you information that can help you resolve problems. Repeat the<br />
licensing steps as needed.<br />
Some common problems include the following:<br />
• Typographical errors in the license.dat file.<br />
• An improperly set SYNPLCTYD_LICENSE_FILE or LM_LICENSE_FILE<br />
environment variable.<br />
• Multiple <strong>Synopsys</strong> <strong>FPGA</strong> license manager daemons (lmgrd) executing. In<br />
this case, use one of the following commands to list the lmgrd processes,<br />
kill the older process, and try again.<br />
% ps -ef | grep lmgrd<br />
or<br />
% ps -auxw | grep lmgrd<br />
If you continue to have trouble, ask your system administrator for assistance.<br />
Contacting <strong>Synopsys</strong> for <strong>FPGA</strong> Products<br />
You can also contact <strong>Synopsys</strong>:<br />
In North America FAX: +1 408 990 0290<br />
Email: sbg_license@synopsys.com<br />
Outside North<br />
America<br />
FAX: Local sales office. See http://www.synopsys.com for a list.<br />
Phone: +1 408 215 6000<br />
<strong>Synopsys</strong> <strong>FPGA</strong> <strong>Licensing</strong> User <strong>Guide</strong>, August 2008 3-33
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