NO. 1 2010 - Securitas

In addition, Securitas USA handles ID badging for
Sound Transit employees and receives all activity
and incident reports from officers. Edward
Frederick, Securitas USA’s account manager for
Sound Transit, maintains daily communications
with Sound Transit management, and attends
meetings at least weekly to review trends, plan for
special events and assess security performance.
“We work very closely with Ed, and appreciate the
responsiveness, flexibility and ‘can-do’ attitude
of the Securitas USA team,” says Hamid Qaasim,
Sound Transit’s chief safety, security & quality
assurance officer, explaining that additional security
coverage often is needed
for public events,
such as when tens of
thousands of sports
fans use mass transit
to attend Seahawks or
Mariners games.
customer service
“Securitas USA officers interact directly with the
public and perform an important customer service
role for us,” adds Qaasim. “They are Sound
Transit’s friendly and helpful outreach to riders
needing assistance, but also balance that by helping
us enforce rules that make for a safe and pleasant
riding experience.”
Securitas USA officers working at Sound Transit
sites wear distinctive uniforms and complete
training that includes 40 hours of pre-assignment
instruction, 40 hours of transit training, and
[Above, left to right] M'Liss
Bernhard, Securitas USA
branch manager; Kenneth
Cummins, Sound Transit's
chief security officer; Hamid
Qaasim, Sound Transit's chief
safety, security & quality
assurance officer; and Edward
Frederick, Securitas USA's
account manager for Sound
Transit. (Inset) Securitas USA
Officer Will Dobrasz monitors
CCTV cameras and serves as
security dispatcher at downtown
Seattle's Union Station.
WWW.securitasinc.coM 11