NO. 2 2011 - Securitas

From “security headquarters”
in the hospital, supervisors and
officers handle emergency calls
and monitor access control
doors, the fire system, refrigeration
alarms and more than 150
CCTV cameras. Radio contact
with officers is maintained at
all times.
Key Performance Indicators –
ranging from the number and
severity of security incidents
and accidents to the number
of emergency responses and
parking tickets – are documented
and communicated to hospital
employees each quarter. Each
indicator is tracked and discussed
at security supervisor/staff meetings
led by Carlos and Securitas
USA’s Field Service Manager,
Julio Colon.
“The goal is to determine what
the security team can do to
improve overall performance,”
says Colon. “We try to help the
hospital employees and staff in
any way we can.”
Each quarter, Brunetti, Miranda
and Securitas USA managers
visit every hospital department,
and survey employees working
every shift, to ask the question,
“what can we do better?”.
“Responses about security are
always positive and complimentary,”
says Brunetti. “The officers
are truly part of the hospital
team.”
Securitas USA organizes an
annual Security Fair to build
security and safety awareness
among hospital employees and
the community, and participates
in a variety of other hospital
programs and events. In 2007,
the team’s efforts in non-direct
patient care were recognized
when the hospital presented
Securitas USA with its annual
“Make a Difference Award.”
Bridgeport Hospital, founded by
a group of community leaders in
1878, has grown to become a
comprehensive, 425-bed acute
care facility serving Connecticut’s
most populous city. Hospital
operations include a nursing
school founded in 1884 and the
only burn center in the state.
When notified of an incoming
Life Star helicopter, often transporting
a burn victim, Securitas
USA officers immediately secure
the hospital’s helipad and assist
with moving the patient to the
appropriate ward.
More than 2,600 employees and
580 active attending physicians
work at the private, not-for profit
hospital, which is a member
of the Yale New Haven Health
System. Patient care visits each
year include 20,000 hospital
admissions and about 240,000
outpatient treatments in the
emergency department and
clinic, and for same-day surgeries
and outpatient rehabilitation.
“It’s a very busy, inner-city
hospital where people with a
full range of illnesses, accidents
and injuries come for help and
treatment,” says Carlos. “We
work closely with the Bridgeport
Police Department when law
enforcement is involved.”
Securitas USA Branch
Manager Deborah Warrek,
says that incident reporting,
activity alerts, tour verification
and task scheduling at the
hospital soon will be faster and
easier with the installation of
SecuritasVision. Officers will
carry specially equipped PDAs
that can be used to access
information and wirelessly
communicate alerts and report
activity in real-time to hospital
and security management.
Information documented by
the SecuritasVision system will
enable managers to quickly spot
trends and take action to further
improve security performance.
“I’m proud of how our security
team goes ‘above and beyond’
each day to support Bridgeport
Hospital and its staff,” says
Warrek. “The hospital’s approach
to security not only motivates
our team, but also helps hospital
employees and staff safely and
effectively meet the many healthcare
needs of the community.” ¡
Securitas USA Officer Mildred
Calderon greets a hospital
employee at the Children’s
Emergency Center.
(Left page, top) Securitas
USA’s Operations Manager
Julio Colon and Securitas
USA’s 1 st Shift Supervisor
Justin Wells respond to
alarms and monitor CCTV
cameras in the hospital’s
security headquarters.
(Left page, bottom) Timothy
Grajales, Securitas USA’s
officer in charge, prepares
to patrol hospital properties,
which include a several block
area in downtown Bridgeport, CT.
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