4 securitas solutions it’s a very busy, inner-city hospital where people with a full range of illnesses, accidents and injuries come for help and treatment. We work closely with the bridgeport police department when law enforcement is involved.” Barry Carlos, <strong>Securitas</strong> USA account manager
From “security headquarters” in the hospital, supervisors and officers handle emergency calls and monitor access control doors, the fire system, refrigeration alarms and more than 150 CCTV cameras. Radio contact with officers is maintained at all times. Key Performance Indicators – ranging from the number and severity of security incidents and accidents to the number of emergency responses and parking tickets – are documented and communicated to hospital employees each quarter. Each indicator is tracked and discussed at security supervisor/staff meetings led by Carlos and <strong>Securitas</strong> USA’s Field Service Manager, Julio Colon. “The goal is to determine what the security team can do to improve overall performance,” says Colon. “We try to help the hospital employees and staff in any way we can.” Each quarter, Brunetti, Miranda and <strong>Securitas</strong> USA managers visit every hospital department, and survey employees working every shift, to ask the question, “what can we do better?”. “Responses about security are always positive and complimentary,” says Brunetti. “The officers are truly part of the hospital team.” <strong>Securitas</strong> USA organizes an annual Security Fair to build security and safety awareness among hospital employees and the community, and participates in a variety of other hospital programs and events. In 2007, the team’s efforts in non-direct patient care were recognized when the hospital presented <strong>Securitas</strong> USA with its annual “Make a Difference Award.” Bridgeport Hospital, founded by a group of community leaders in 1878, has grown to become a comprehensive, 425-bed acute care facility serving Connecticut’s most populous city. Hospital operations include a nursing school founded in 1884 and the only burn center in the state. When notified of an incoming Life Star helicopter, often transporting a burn victim, <strong>Securitas</strong> USA officers immediately secure the hospital’s helipad and assist with moving the patient to the appropriate ward. More than 2,600 employees and 580 active attending physicians work at the private, not-for profit hospital, which is a member of the Yale New Haven Health System. Patient care visits each year include 20,000 hospital admissions and about 240,000 outpatient treatments in the emergency department and clinic, and for same-day surgeries and outpatient rehabilitation. “It’s a very busy, inner-city hospital where people with a full range of illnesses, accidents and injuries come for help and treatment,” says Carlos. “We work closely with the Bridgeport Police Department when law enforcement is involved.” <strong>Securitas</strong> USA Branch Manager Deborah Warrek, says that incident reporting, activity alerts, tour verification and task scheduling at the hospital soon will be faster and easier with the installation of <strong>Securitas</strong>Vision. Officers will carry specially equipped PDAs that can be used to access information and wirelessly communicate alerts and report activity in real-time to hospital and security management. Information documented by the <strong>Securitas</strong>Vision system will enable managers to quickly spot trends and take action to further improve security performance. “I’m proud of how our security team goes ‘above and beyond’ each day to support Bridgeport Hospital and its staff,” says Warrek. “The hospital’s approach to security not only motivates our team, but also helps hospital employees and staff safely and effectively meet the many healthcare needs of the community.” ¡ <strong>Securitas</strong> USA Officer Mildred Calderon greets a hospital employee at the Children’s Emergency Center. (Left page, top) <strong>Securitas</strong> USA’s Operations Manager Julio Colon and <strong>Securitas</strong> USA’s 1 st Shift Supervisor Justin Wells respond to alarms and monitor CCTV cameras in the hospital’s security headquarters. (Left page, bottom) Timothy Grajales, <strong>Securitas</strong> USA’s officer in charge, prepares to patrol hospital properties, which include a several block area in downtown Bridgeport, CT. WWW.SecuritaSinc.com 5
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