NO. 2 2011 - Securitas

Attitude may not be everything, but it’s
a key factor considered when selecting
security officers to work at Bridgeport
Hospital. The focus of all hospital
employees and staff, including the
security team, is on health, well-being,
safety and excellent customer service.
“We are customer service driven,”
says Ivan Miranda, Bridgeport
Hospital’s director of Security &
Parking Services. “Patients and
their family members and friends
who come to the hospital already
have enough stress. They don’t
need to be confronted with
heavy-handed security.”
That approach is a major change
from a decade ago when Securitas
USA began providing security
services at Bridgeport Hospital.
Miranda, whose career began as
a Securitas USA officer in 2001,
says that the security force was
“under appreciated, but heavily
depended on” at that time. Now,
he adds, the security team is
respected and plays an integral
role in patient care.
“Our goal is to make everyone’s
time at Bridgeport Hospital as
comfortable and pleasant as
possible,” says Marc Brunetti,
the hospital’s director of Support,
Operations and Case Management.
“Security officers play
an important role in that, since
nearly every patient and visitor
interacts with the security team.”
Everyone entering the hospital’s
main lobby receives a friendly
greeting by a Securitas USA
officer, who checks employee
IDs, registers vendors, and uses
a visitor management system
to check in patients and issue
ID badges to visitors. Directions
and wheelchair assistance are
provided as needed.
At the hospital’s other entrances,
which include access to emergency
room, clinic and rehabilitation
areas, Securitas USA officers
help maintain control in waiting
rooms and help the hospital staff
and patients when requested.
Officers assigned to the psychiatric
unit provide around-the-clock
support to medical technicians,
including assisting with restraint
of unruly and violent patients.
“All of our officers receive
Crisis Prevention Institute
training, which teaches safe
management of disruptive
and assaultive behavior,” says
Barry Carlos, Securitas USA’s
account manager. “The classroom
sessions and training
exercises emphasize actions
that achieve compliance while
handling each situation with
compassion.”
Securitas USA officers continuously
patrol the hospital’s
10 floors and respond to
emergencies when needed.
Vehicle patrols help protect
people and property in the
multi-story parking garage and
other parking areas.
(Left) Securitas USA Officer
Migdalia Williams registers
family members and visitors at
the hospital’s parking desk, as
Kevin Basta, Securitas USA’s
training supervisor, stands by
to offer assistance as needed.
(Left page) Meeting at Bridgeport
Hospital’s main entrance are
(left to right): Julio Colon,
Securitas USA’s operations
manager; Ivan Miranda,
Bridgeport Hospital’s director
of Security & Parking Services;
Marc Brunetti, Bridgeport
Hospital’s director of Support,
Operations and Case
Management; Deborah Warrek,
Securitas USA’s branch
manager; and Barry Carlos,
Securitas USA’s account manager.
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