NO. 2 2011 - Securitas

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Security that Supports Compassionate Healthcare 2 securitas solutions
Attitude may not be everything, but it’s a key factor considered when selecting security officers to work at Bridgeport Hospital. The focus of all hospital employees and staff, including the security team, is on health, well-being, safety and excellent customer service. “We are customer service driven,” says Ivan Miranda, Bridgeport Hospital’s director of Security & Parking Services. “Patients and their family members and friends who come to the hospital already have enough stress. They don’t need to be confronted with heavy-handed security.” That approach is a major change from a decade ago when Securitas USA began providing security services at Bridgeport Hospital. Miranda, whose career began as a Securitas USA officer in 2001, says that the security force was “under appreciated, but heavily depended on” at that time. Now, he adds, the security team is respected and plays an integral role in patient care. “Our goal is to make everyone’s time at Bridgeport Hospital as comfortable and pleasant as possible,” says Marc Brunetti, the hospital’s director of Support, Operations and Case Management. “Security officers play an important role in that, since nearly every patient and visitor interacts with the security team.” Everyone entering the hospital’s main lobby receives a friendly greeting by a Securitas USA officer, who checks employee IDs, registers vendors, and uses a visitor management system to check in patients and issue ID badges to visitors. Directions and wheelchair assistance are provided as needed. At the hospital’s other entrances, which include access to emergency room, clinic and rehabilitation areas, Securitas USA officers help maintain control in waiting rooms and help the hospital staff and patients when requested. Officers assigned to the psychiatric unit provide around-the-clock support to medical technicians, including assisting with restraint of unruly and violent patients. “All of our officers receive Crisis Prevention Institute training, which teaches safe management of disruptive and assaultive behavior,” says Barry Carlos, Securitas USA’s account manager. “The classroom sessions and training exercises emphasize actions that achieve compliance while handling each situation with compassion.” Securitas USA officers continuously patrol the hospital’s 10 floors and respond to emergencies when needed. Vehicle patrols help protect people and property in the multi-story parking garage and other parking areas. (Left) Securitas USA Officer Migdalia Williams registers family members and visitors at the hospital’s parking desk, as Kevin Basta, Securitas USA’s training supervisor, stands by to offer assistance as needed. (Left page) Meeting at Bridgeport Hospital’s main entrance are (left to right): Julio Colon, Securitas USA’s operations manager; Ivan Miranda, Bridgeport Hospital’s director of Security & Parking Services; Marc Brunetti, Bridgeport Hospital’s director of Support, Operations and Case Management; Deborah Warrek, Securitas USA’s branch manager; and Barry Carlos, Securitas USA’s account manager. WWW.SecuritaSinc.com 3
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Page 3: Securitas Solutions Magazine is pub
Page 7 and 8: From “security headquarters” in
Page 9 and 10: In 1663 Sir William Hilton, aboard
Page 11 and 12: safeguard our community, and have e
Page 13 and 14: The Value of Partnership “In the
Page 15 and 16: for one customer, such as McDonald
Page 17 and 18: First, we give the family a safe an
Page 19 and 20: guests and volunteers authorized to
Page 21 and 22: Despite the turbulent real estate m
Page 23 and 24: An Update on NASCO It is the missio
Page 25 and 26: Traditionally, a security officer m
Page 27 and 28: Using the Vigilance dashboard Scott
Page 29 and 30: (Continued from page 26) their own
Page 31 and 32: Annual Charity Event… “Nearly e
Page 33 and 34: Company News Jonathan Katz - Vice p
Page 35 and 36: Vice President - Sales Dennis Hatha

NO. 2 2011 - Securitas

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