NO. 2 2011 - Securitas

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their own dashboards. He adds,
“Even when we are not actively
involved in an assignment on
their behalf, we will be present
through their own Vigilance
dashboards.”
Van Hazel also points out that
Vigilance needs to be fully understood,
tested and employed
by regional managers at Securitas
USA. “We can be more effective
ourselves with Vigilance as an
internal tool. The better each of
us understands the potential,
the greater the value will be
to customers.”
In the words of Jack Zahran,
president of the Global Solutions
Enterprise Division, Securitas
USA, “Vigilance is a differentiator,
offering meaningful value to
our customers, because we can
provide information aligned with
their business concerns, not just
traditional security deliverables.
In fact, Vigilance is transformative.
We can more effectively
mitigate risk and support them in
their core businesses. Vigilance
brings information to the top,
not available from other sources.
Social media tracking is now
on the radar. When bloggers
say bad things about customer
brands, we can easily bring this
to their attention.”
Continues Zahran, “Internally,
Vigilance dashboards are already
allowing our management a
competitive advantage. We are
raising our own expertise with
this kind of technology. We can
aggregate all from a wide range
of intelligence channels, from
open source to subscribed.
The visual display allows for any
corporate executive to connect
the dots quite quickly. Our team
at Securitas USA has the ability
to deliver added value with Vigi-
lance, because our know-how
can notch up performance quite
quickly. When you are swimming
in a wide range of data feeds, an
experienced eye can make correlations,
and produce actionable,
meaningful results. In a similar
way, customers
bring another skill set to interpret
situations and trends relating to
their brands.”
McNary continues, “Because
we supply real-time situational
intelligence, anytime, anywhere,
this allows our customers to be
‘the smartest people in the room’
in every crisis. This doesn’t just
give us a better view of what’s
happening now, it provides us a
glimpse into the future, allowing
us to align our protective assets
more effectively with our vulnerabilities.
With shrinking security
budgets, and operational exposure
increasing with the growth
of international commerce, making
the best use of our security
dollars is vital.”
Since the time of this writing,
it was predicted that Vigilance
dashboards would likely be on
the big screen in control rooms.
This has already occurred, and
the culture of constant improvement
within the Global Risk
Group ensures the next Vigilance
innovation is just around the
corner. Adds McNary, “We have
a vision of integrating Vigilance
within Pinkerton and Securitas
USA and global affiliate operations.
We want to harness the
collective information and
experiences of our co-workers,
to make us better security practitioners
and benefit our clients
in ways we only dreamt of ten
years ago.” ¡
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