NO. 2 2011 - Securitas

Traditionally, a security
officer made smart decisions
based upon training
and his or her own intelligence to
quickly respond to a risk situation.
Now, the Pinkerton C & I Global
Risk Group (GRG) team stands
alone with Vigilance, built on
the patented TIES (Trusted Information
Exchange Service) platform
to sort through a multitude of
private and public information
feeds, almost instantly bringing
essential word, graphic, video
and sound messages to the
surface, empowering officers,
management and customers,
and delivering a competitive
advantage.
According to Brian McNary,
director of Pinkerton C & I’s
Global Risk Group, “The launch of
Vigilance interactive dashboards
represents the first securityspecific
service application of its
kind. Vigilance dashboards are
personalized for and around
facilities, CEOs, journalists in
harms way, first responders,
celebrities, even corporate reputations—and
the security teams
in place to help provide safety
and business continuity. Having
clear and vital information at your
fingertips from a wide array of
resources empowers everyone
involved—because the power
of immediately accessible, time
sensitive and relevant information
simply allows us to respond
better and faster to emerging
situations.”
TIES came about as a response
to the 9/11 attack on the World
Trade Center, resulting from a
comprehensive governmental/
private sector investment, aiming
to allow trillions of bits and bytes
of threat-related data to filter
through as clear, actionable information—tailored
to a corporation
or organization’s design criteria.
Adds Robert Dodge, vice president
of Pinkerton C & I, “All risk
situations are unique, and require
individualized services. Vigilance
is customized to give our managers
and agents both a ‘big
picture’ and micro view of what
matters to their customers’ specific
needs at a given moment.
Based upon robust filters, which
propel valuable information to
the dashboard, a single person
or small team can make insightful,
critical decisions. A good
security person becomes a great
security person, and a great one
is elevated even more.”
From assignments as simple
as guarding a building to more
complex supply chain security
management, the mechanics of
Vigilance are the same. Your interactive
dashboard delivers vital
information the way you need it.
Says McNary, “The GRG can’t
change events themselves, but
we can alter the outcome, or
sequence of actions that follow.
We can give Securitas USA, its
affiliates and Pinkerton C & I
members and clients a powerful
advantage by understanding
what is happening in relation
to their assets and operations,
allowing them to adopt the most
appropriate response measures.
A single Tweet from a social
network can be equal to an entire
high-level report; crowd-sourced
information pulled from social
media is “the new news.” Better
yet, when combined with a range
of other information streams,
clients are able to have a better
view of their market strengths
and vulnerabilities, allowing them
the ability to make informed
strategic decisions and capitalize
on perhaps otherwise unnoticed
opportunities. Since launching
Vigilance, we have captured the
lead in social network-derived
emergency and security intelligence,
harvesting real-time data
from posts by individuals on the
scene of a crisis.”
Vigilance results speak for themselves, as revealed
by a few scenarios and actions taken below:
Global news provider dashboard:
Near real time Tweets in Arabic and English reveal
imminent danger to foreign correspondents in a building
on Cairo’s Tahrir Square.
Major retail chain dashboard:
Real time video, police alerts, social media and news
reports fuse with agent reports to provide advance
warning of social unrest in Oakland.
corporate security dashboard:
(Below) Robert Dodge, (right)
vice president Pinkerton
C & I and Brian McNary,
director Pinkerton C & I
Pinkerton C & I team following police reports, input from
onsite security and Tweets from crowd outside regional
headquarters concerning potential violence from strike.
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