NO. 2 2011 - Securitas

for one customer, such as McDonald’s,” says Doss.
“Those customers periodically conduct plant
inspections, and include security audits with
specific requirements.”
The Securitas USA weekly activity reports, plus the
initial and on-going training of all officers working
at Tyson Foods sites, help document the quality of
security services provided. Each officer accesses
Securitas USA’s online Learning Management
System to complete ACT I, II and III training modules,
plus Tyson Foods specific training relating to
access control, truck gate inspections and security
threats. On-site refresher training sessions are
conducted bi-weekly.
“Consistency of security training is important to
us,” adds Tooley. “The confidence that every officer
knows his or her job and how to do it gives us
scalability for expansion, and also helps us quantify
the value of security by measuring compliance
and performance.”
organizational alignment
More than 1,000 officers from 68 Securitas USA
branch locations serve Tyson Foods operations in
27 states. Mark Nelson works closely with every
Securitas USA branch manager providing service at
Tyson Foods sites, and is the single point of contact
for Tyson Foods management.
“Securitas and Tyson Foods are a good fit culturally
and organizationally,” says Jack Serpas, Securitas
USA region president. “Our branch infrastructure
gives us the ability to execute locally and also to
strategize globally to provide consistent delivery of
high-quality service wherever it’s needed.”
Securitas USA support to Tyson Foods extends
internationally, with Pinkerton Consulting & Investigations
and other related and affiliated companies
assisting with incident and background investigations,
travel advisories and emergency evacuations.
At Tyson Foods headquarters in Springdale, AR,
Securitas USA officers help control access and
document photo IDs scanned by the 2,200
employees who work there. From a main reception
desk, Securitas USA officers also register visitors,
monitor the headquarters CCTV system and
respond to fire alarms at plant locations nationwide.
Foot patrols at the headquarters include office
areas and Tyson Food’s Discovery Center, where
new protein-based and prepared food products are
developed in test kitchens and labs.
“We calculate the cost of security per pound of
product,” concludes Tooley. “Securitas USA’s reporting,
technology and execution make it easy for me
to document the important contribution of security
to our operations.” ¡
(Left to right) Jack Serpas,
region president, Securitas USA;
Russell Tooley, vice president,
Tyson Foods: Greg Clark, Global
Security manager, Tyson Foods;
Leslie Osborne, area vice
president, Securitas USA;
Mark Nelson, national account
manager, Securitas USA;
Woody Doss, Global Security
manager, Tyson Foods.
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