Administration Manual - B.E.S.T. Undertaking.

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2. to make correct entries while taking charge of the post and every time while leaving the
post;
3. to avail of exact time for tea and rest;(10 minutes and half an hour rest only). Must not
make advance entries;
4. not to remain away from duty without getting the leave sanctioned/without intimation;
5. to be vigilant;
6. to report for duty in time;
7. to report any incident immediately to Havaldar;
8. to show respect to all the superiors including other departments by smartly saluting them;
9. to talk politely while talking to superiors/outsiders;
10. to enforce the Rules & Regulations strictly;
11. to keep the keyboard always locked; key of the same to remain on own person and to be
careful to hand over the same to the next reliever;
12. to give and take charge of the post correctly.
13. to observe telephone manner while attending telephone calls inside / outside – to brief in
reply – to listen first – disclose the identity – not to shout or talk loudly – guide them
correctly – note a message, if any and convey accordingly.
14. identify the VIPs, G M, Addl G M, Committee members, senior officers of the
Undertaking and attend them courteously.
PART III DONT’S
Do not :
1. chit-chat with anybody;
2. leave the post except in the case of fire, assault or when the thief is found running away;
3. lend/borrow the money to/from any employee;
4. read news paper, magazines or novel;
5. smoke, chew pan or tobacco or take tea at the post;
6. spread rumors and indulge in idle talk about superiors;
7. allow anybody to refer to the records of the Security & Vigilance Dept.