Administration Manual - B.E.S.T. Undertaking.

SECURITY & PUBLIC RELATIONS
The Officers and employees of other department as well as the visitors who come to the
premises of the Undertaking first come across the staff of Security Department at the gate. The staff
posted at the gates should be smart, courteous, polite and helpful. The first impression created on the
minds of the outsiders is carried to others. This impression should be one of admiration and
appreciation. The staff has many opportunities of evoking a feeling of genuine affection during the
course of his daily work.
Their behaviour towards the Undertaking’s Officers should be respectful and while dealing
with the staff also, they should be polite and helpful. The essential duties of the Security Department
being primarily to safeguard the property of an enterprise, it is inevitable that the staff and officers of
the Security Dept. should necessarily be vigilant and ensure that security measures laid down are
strictly followed. In this task, they are required to carry out searches/checks at gates etc. which are at
times likely to be resented by the staff and officers of the organization and may result in
misunderstanding. Any misunderstanding which may lead to unrest amongst the workers should be
avoided. Therefore, the Security Staff should not be officious and belligerent in their attitude.
Nevertheless the Security Staff should ensure that they are firm on all matters of Security.
The turnout, behaviour and efficiency displayed by the Security Staff reflects the attitude,
training and approach as installed in them by their Officers. The Officers of the Security Department
are the direct link in the chain of public relations. The prestige of the department and name of the
whole organization will be at stake if the Officers of Security Department or any member thereof is
arrogant, surely curt, discourteous, overbearing or sloppy. Their bearing speech and appearance may
be considered to reflect the organisation’s policy.
The Officers and members of Security Department may be called upon to demonstrate their
courage in emergencies. In the events of confusion/emergencies they should be calm and composed.
Many ugly situations can be averted by the presence of mind and the ingenuity.
There may be occasions, when the Officers of the Security Department may be obliged to
reprimand someone, may be member of other department or a member of Security staff, for
misconduct or an error of judgement. Such situations should be handled in private, with tact and
diplomacy in the interest of safeguarding employee relations and also protecting the personal dignity
of the offender.
By such action, the Officers would be protecting their dignity as well. If by word or deed the
Officers contribute to destroy the dignity of individual, they have not only failed to correct the fault
but have also made the employee an enemy of the Security Department. The fact is thus an essential
requirement for Officers of Security Dept. By being sensitive to the feelings of others the skill in
handling them can be developed.
A word of caution - The Officers and Staff of Security Department should not become
overfriendly with employee. While there is need for maintaining good relations, they who encourage
their intimacy with employees may be exposing themselves to loss of their own dignity and respect .
By exercising tactfulness the Officers, while offering help should remain just slightly aloof and avoid
to deep entanglement with individuals.
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