Administration Manual - B.E.S.T. Undertaking.

This Register records all cases of disconnection of Supply
860
due to meter showing NIL consumption on account of non-occupation of
premises. This Register is checked on the same lines as in the case of Disconnection
Book for non-payment.
8.7.26 Checking of Outstanding Debit Slips and Disconnected Consumers
Ledger Register:
Consumers whose supply is disconnected for non-payment are required to pay
the arrears within a month failing which meter removal advices are sent by the
Consumers Department to the Distribution and Commercial Department for removing
the meters. As soon as a meter is removed and an advice to this effect is received from
the Distribution and Commercial Department, outstanding slips are prepared for
amounts shown as arrears in the ledgers. The Consumers Department then creates
outstandings within a month of the receipt of meter removal advice.
Outdoor staff of the Consumers Department makes efforts within a
period of 15 days from the date of creation of outstanding for recovery
of the outstanding amount and return the papers to the Recovery
Clerk.
The recovery staff, thereafter, pursues recovery by an official letter
followed by a Final Notice. In all the cases, not settled within a period
of 3 months from the date of creation of Outstanding, and involving
amount, a Pleader’s notice is sent to consumer. Cases involving major
amount are put before the Committee for sanction to file suits in Court,
as required under Section 517(1)(h) of the M.M.C. Act.
The Outstanding Debit Slips are verified with the ‘Dishonoured
Consumers Ledgers’ Register. While verifying, it is ensured that there
is no delay in disconnection of the Supply or delay in creation of