Administration Manual - B.E.S.T. Undertaking.

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(b) The reduced consumption should be at least for a minimum
period of 12 months.
(c) The consumer should produce sufficient documentary evidence
that he is not likely to increase his consumption at least for 6
months.
(d) The consumer should give an undertaking that in case he
proposes to increase his consumption, he will intimate in
advance, indicating the appropriate quantum of consumption
and pay accordingly the deposit.
8.7.13.3 Outstanding Credit Refund Bills:
These bills are initiated by the Consumers Department in
respect of Outstanding Credit amount lying to the credit of the party on closure of the
account, when claimed by the consumer. While verifying these bills, the following
points are noted:
(a) Particulars of outstanding credit are checked from the
Outstanding Credit Register.
(b) If the amount involved pertains to excess credit at the time of
change of name, the particular ledger is referred to for
confirming the nature and accuracy of the credit.
(c) If there is a lapse of years in claiming credit, the identity of the
person claiming the refund must be ensured as far as possible.
8.7.13.4 Refund of Excess amount lying as Credit Balance
against the Consumers Electricity Bills:
It has been observed that in certain cases excess payment is made by
the Electricity Consumers by mistake or due to excess billing. The
credit balance thus recorded towards Electricity charges is adjusted in
the subsequent Electric Bills. In some cases, the credit balance is
quite large as compared to the monthly Electricity bills of the
consumers. In such cases, the liquidation of excess credit amount
may take quite long time. To avoid this situation, the following
procedure should be adopted.
If the excess amount recovered can be adjusted through Electricity bills
of the consumer against the average of 6 months billing, then the