Administration Manual - B.E.S.T. Undertaking.

8.4.3 Ledgers:
836
Such meters are not billed till actual reading is brought by the
Inspectors.
On the basis of readings brought by Meter Readers, bills are
prepared on the computer, which also issues exception reports
for High/Low/Nil and abnormal consumption to the Consumers
Department for investigation. These exception reports are
investigated and returned to the EDPM. The computerized ledger
is sent by the EDPM to the Consumers Department.
8.4.4 Despatch of Bills:
Prepared bills are sent to the Outdoor Section for delivery
through Messengers or to the Correspondence Department for
delivery by post.
8.4.5 Disconnection of Supply:
Consumers in arrears who have not paid amounts due are
disconnected for non-payment as provided for under the
Electricity Act 2003 and particulars of such disconnected
accounts are noted in the Disconnection Book. If the Consumer
does not pay the outstanding amount within 15 days, the meter
should be removed. The progress in these cases as to whether
they have been reconnected on payment of arrears and the
reconnection fees in force (Rs.20/- for Residential and Rs.50/for
commercial per meter) is checked and removal of the meters
in cases of non-payment is noted in the Register subsequently.
The accounts for which meters are removed for non-occupation of
premises are noted in the Disconnection Book for non-occupation.
8.4.6 Recovery of Outstanding amounts:
When meters are removed, meter removal advices are received
from the Distribution and Commercial Department. The
Consumers Department prepares outstanding debit slips for