Administration Manual - B.E.S.T. Undertaking.

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past 6-7 years is given to the user departments on hard copy
(paper format) as and when required by them.
i. Deposit System
This system involves regular updation and maintenance of
security deposits of all the consumers. Yearly deposit ledgers are
printed for the Consumer Redressal. This system also involves
yearly calculation of Interest/Income tax and printing of Income
tax certificates. Many reports are generated as and when required
by the Consumer Department for reconciliation job.
4.2.4 Management Information System (MIS) Reports :-
Various MIS reports required by the management are generated namely :
(i) Monthly report of outstanding billed amount of a billing cycle of
a particular month and its periodic status. Various reports are
required time to time by the management.
(ii) Billing data required in various formats by different
organisations/ departments like PWD, Income Tax, IMCG,
Energy Audit, Accounts, Technical Audit etc.
(iii) Various payments related reports such as
a) Statistics of consumers paying bill amount within due
date and arrears after due dates etc.
b) Reports of payments received through ICICI’s Infinity
and Bill Junction Schemes.
4.2.5 Software for transferring meter reading data of electronic meters is
developed and implemented in Energy Audit Department.
4.2.6 Computerisation of various sections of Meters and Relays Department is
in progress.
4.2.7 Defective meter amendment program using logic developed in the
consultation on with Audit Department to decide amendment period and
base period automatically and to prepare the claims accordingly.
4.2.8 On-Line computerisation of Commercial and Consumers Departments
(Consumer Information and Billing System - CIBS) is in process under
the TSP project at TSP Department, Backbay Veej Bhavan. The various
activities being carried out by the EDP Department for it are as follows:-
i) Various programs are already implemented and being developed
as per the requirement for data cleansing activity.