Administration Manual - B.E.S.T. Undertaking.

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This is an existing system used for generating bills of
agreemental consumders having very high consumption.
c) ESL System for amendment of defective meters
This system at EDP Department on Unix platform facilates
amendments in case of defective meters.
On the basis of amendment period and the average advised by
Consumers Department the claim amount is calculated. If the
period of amendment is more than six months, proclaim bill is
generated, otherwise the amount is adjusted in the current bill
amount. The record of such cases is kept. The outstanding
proclaim amount is shown in the concerned consumer’s regular
bills.
d) ESB System
This system includes systematic recording of all service data,
installation data, meter data and appliance data. This system is
processed at EDP Department’s Computer Centre at Backbay.
e) Calculation of MRA dues :-
This system is a sub-system of billing system which calculates
dues, transfer of deposit amount as ordinary meters are replaced
by electronic meters.
f) The programmes are prepared for data entry of
adjustments/amendments at the Consumer Department and
Energy Audit Department to avoid manual mistakes and to
reconcile at ward level on monthly basis.
g) The software is designed and implemented for dishonoured
cheques. The data of dishonoured cheques is entered at Cash
Department for Undertaking’s Cash collection centres and at
Consumers Department for Bank collection centres. Using this
data debit adjustments are created for cheque amount and penalty
charges for dishonoured cheque. Cyclewise debit adjustment are
processed at EDP Department and feed back is given to
Consumers Department. The data of Cash Department is updated
for all debited adjustments.