PREMIER LEAGUE

SECTION R: CUSTOMER RELATIONS
R.5.9. promote the availability of match tickets by reserving a reasonable proportion
(at least 5 per cent.) of them for sale to non-season ticket holders;
R.5.10. deal with the return and distribution of unwanted tickets;
R.5.11. include the following provisions in respect of abandoned matches:
R.5.11.1. abandonment after spectators admitted to the ground but before
kick-off – free admission to the rearranged match;
R.5.11.2. abandonment after kick-off – half price admission to the
rearranged match;
refer to the obligations set out in Rules R.6 to R.11 below.
R.6. Each Club shall provide an area of its ground for the exclusive use of family groups
and junior supporters.
R.7. Concessionary prices must be available for:
R.7.1. senior citizens; and
R.7.2. junior supporters.
R.8. Unless otherwise agreed by the Board or between the Clubs, each Home Club
shall make available to its Visiting Club:
R.8.1. 3,000 tickets or, if the capacity of the Home Club’s ground is less than
30,000, such number of tickets as is equal to 10 per cent. of its ground
capacity; and, whether or not that allocation is taken up; and
R.8.2. tickets for a minimum of 10 per cent. of the Home Club’s disabled
spectator accommodation.
R.9. At least half of the tickets referred to in Rule R.8 above must be made available
on a sale or return basis and the balance must be ordered by the Visiting Club
(subject to the conditions set out in Rule R.10) at least 4 weeks before the
League Match to which they relate.
R.10. Unless otherwise agreed, the provision by a Home Club of tickets for sale by
a Visiting Club shall be conditional upon:
R.10.1. the Visiting Club making the tickets available for purchase by the later of
either 3 working days after receipt from the Home Club or the date that is
4 weeks before the date of the fixture;
R.10.2. any unsold tickets being returned by the Visiting Club to the Home Club
not later than 7 days before the date fixed for the League Match to which
they relate;
R.10.3. the proceeds of tickets sold and the face value of any unsold tickets not
returned as aforesaid being paid by the Visiting Club to the Home Club
within 4 days of the League Match taking place;
R.10.4. the Visiting Club paying to the Home Club daily interest at the rate of 5 per
cent. per annum over the base rate for the time being of Barclays Bank Plc
on any amount not paid in accordance with Rule R.10.3.
J.5
J.6
J.7
J.8
C.100
157
PREMIER LEAGUE RULES: SECTION R