PDF-catalog download (32MB!) - Sakkara

SAKKARA since 1986
The most important in a nutshell!
We are personally available from Monday until Friday, 9 am to 3 pm
Personal order processing with phone consultation from 9 am to 3 pm:
Tel.: 0049 - 7221 - 7676 – 0
You can order...
... around-the-clock – just leave a message on our answering machine for
orders(no consultation): Tel.: 0049-7221 - 7676 - 17
...whenever you like by telefax: Fax-nr: 0049-7221 - 7676 - 18
...and of course by e-mail: bestellung@sakkara.de
...per mouse click day and night
on our homepage: www.sakkara.de
Minimum order value for domestic orders: 20, - €
For international orders: 35,- €
Choose your method of payment among these!
1. Direct debiting system: first the goods, then the money!
The best for you and us! Because...
... in Germany and Austria you will pay after a period of 21 days after date
of invoice by direct debit, for which we will reward you with a 2 % discount
...we can process everything in an optimal way and thus save a lot of work
and manpower.
...you can return goods you do not like, you will get a credit note by mail
and we will only debit the goods you are going to keep.
...we save time by not having to ask constantly for information concerning
refunds!
2. Credit card: payment by credit card is fast and safe for international
orders, debit will be made on the day of shipment. You will get your credit
card debit note and will enjoy the extended term of payment of your credit
card institute. Please make sure that your credit card is cleared for international
payments.
When returning goods for exchange or refund, credit will automatically
be done to your credit card account. In every other respect credit card
payments are as comfortable as direct debiting.
3. Cash on delivery (only for domestic orders): you will pay for the goods
directly upon receipt to the delivery man. Added to the postage fee you will
find the current COD fees of Deutsche Post AG. So this really is the most
expensive method of payment for our customers.
4. Advance payment: Possible for all of our German and international
customers. We will send a detailed order confirmation after receipt of
your requirements. Please transfer the amount stated at the end of the
order confirmation, also indicating your client no., to one of the accounts
mentioned hereinafter. The goods will be sent upon credit of the amount
to our account.
In order to avoid discrepancies in the invoice amount, it is mandatory that
you wait for the order confirmation before transferring funds!
Our accounts in Germany:
Volksbank Baden-Baden Rastatt e.G,
Routing no. 662 900 00, Acc. No. 55 500 08
IBAN: E02662900000065550008, Swift-Code: BRA DE 6K
Postbank Karlsruhe, routing no. 660 100 75, Acc. No. 0535756
Our European accounts:
Austria: Oberbank 3 Banken Gruppe,
Routing no. 15000, Acc. No. 11-8032.97
Switzerland: Post finance, Swift-Code: PIFICHBE, Acc. No. 40-697179-8
Deliveries
All in-stock merchandise will be shipped soonest possible by regular
parcel mail. If our stock is insufficient because of popular demand or a
immediate shipping should not be possible for another valid reason, you
will be informed within a week.
Part orders are only done if explicitly advised by you; else we will l wait
until the order is complete. Back orders are done only if the value of goods
on the back order amounts to at least 20,- €.
Delivery to another address
You are working and cannotaccept your package at home? No problem,
we can deliver without additional costs to any address you state.
Shipping & handling fees
Domestic: we charge a handling fee of 5,90 € for postage and packaging
for all shipments in Germany. Postage for back orders will be paid
by us.
International: for international shipments we will be applying real accruing
costs, which of course will be stated on the invoice. A rough chart
of shipping costs is displayed on our homepage: www.sakkara.de
Additional service – delivery made to a specific date or express
service
Should you desire express service for your order, we will add a
surcharge of 10,- € per order in addition to the regular shipping and
handling fees. Express service only, if the order is processed in our
office before noon (12.00 o’clock) and all merchandise is in stock.
Important: The surcharges and fees are non-refundable, even if you
decide to return the merchandise for refund.
Returns and Refunds
Of course we want to give you an ample opportunity to check your
goods without haste. Therefore we grant a period of 14 days after
receipt of goods for exchange and refund.
Should you want to exchange something, we will apply shipping and
handling fees again, notwithstanding previous code of practices.
Should an exchange be necessary through a fault of our personnel
(e.g. wrong item packed), then of course no fees will be invoiced for
the exchange shipment. When returning merchandise for refund or
exchange, the corresponding amounts will be balanced against the
original invoiced amount or – if already paid for – refund non-cash, for
which we will need your valid account data of course. The legal right of
withdrawal is unaffected thereof.
Revocation of agreement: Please read the passage concerning “instructions:
revocation of agreement” in our Terms and Conditions
Returns:
Please refer to the information forms in your packages and read the
chapter on correct handling of returns for domestic and international
shipments.
Domestic returns of merchandise:
Please use the Return Form of Dt. Post AG which you will find in the
package. For faster and easier handling please mark the items and
quantities returned and fill in the return reason code. The documents
also contain a Dt. Post AG return label, which you affix on the outside
of your package. Postage thus will be paid by us – please drop it off at
next Dt. Post AG location. Attention: please keep the delivery number
which you will be given, that is your proof for correct return should the
merchandise go missing. We need it to start an official enquiry.
Please observe: Parcels that have not been prepaid will not be
accepted and will be returned with corresponding surcharge to your
address!
International returns of merchandise:
We are very sorry, but as of now we do not have the means to offer
prepaid return labels for our international customers. Therefore we will
have to ask you to prepay (stamp) your return packages. Should returns
be necessary because our employees made a mistake (e.g. packing
the wrong item), then of course we will refund the return postage, too.
If you are not sure how to proceed, please contact us before returning
the merchandise.
For all non-EU-countries: we will have to pay custom fees once more if
we cannot prove that the goods were originally sent by us. Therefore
we absolutely need a copy of the invoice when you return goods.