Project management Assessor guide - RICS
Project management Assessor guide - RICS
Project management Assessor guide - RICS
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Project</strong><br />
Management<br />
Associate <strong>Assessor</strong> Guide<br />
rics.org
Published by: <strong>RICS</strong>, Parliament Square, London SW1P 3AD<br />
All rights in this publication, including full copyright or publishing right, content and design, are owned by <strong>RICS</strong>,<br />
except where otherwise described. Any dispute arising out of this publication is subject to the law and jurisdiction<br />
of England and Wales.<br />
02<br />
PROJECT ManagEMEnT
Contents<br />
Background<br />
A Associate Assessment 04<br />
B The people 05<br />
C The pathway and its competencies 07<br />
D Competency definitions and evidence in detail 08<br />
E The Managed Learning Environment (MLE) 17<br />
F Associate Assessment process from the Candidate’s perspective 18<br />
G Associate Assessment from the <strong>Assessor</strong>’s perspective 19<br />
The six steps of the Associate Assessment<br />
Appendix<br />
Step 1 – Initial contact 21<br />
Step 2 – Preliminary read-through 22<br />
Step 3 – Associate Assessment 23<br />
Step 4 – Discussion 30<br />
Step 5 – Notifying <strong>RICS</strong> of the decision 31<br />
Step 6 – After the Associate Assessment 32<br />
Managed Learning Environment (MLE) User Guide 35<br />
PROJECT ManagEMEnT 03
Background<br />
Section A<br />
Associate Assessment<br />
Associate Assessment is the process by which those with<br />
relevant work experience or vocational/academic qualifications<br />
(or a combination of these) can gain Associate membership<br />
of <strong>RICS</strong> (Assoc<strong>RICS</strong>). Associate is a high-value grade of<br />
membership in its own right. It also provides a stepping<br />
stone to advance to full professional qualification (M<strong>RICS</strong>).<br />
The Associate qualification is gained by submitting workplace<br />
evidence for assessment by <strong>RICS</strong>, and undertaking structured<br />
development. All the evidence is assembled and stored using<br />
the <strong>RICS</strong> online Managed Learning Environment (MLE). As an<br />
Associate <strong>Assessor</strong>, you are responsible for ensuring that only<br />
those with a proven level of competence can succeed in<br />
achieving the Associate qualification.<br />
This <strong>guide</strong> explains what Associate Candidates must do<br />
to get to the point of Associate Assessment in <strong>Project</strong><br />
Management. It then sets out how you should approach your<br />
task, what criteria you should apply when considering evidence,<br />
and what processes you should follow before, during and after<br />
Associate Assessment.<br />
04<br />
PROJECT ManagEMEnT
Background<br />
Section B<br />
The people<br />
There are two key parties in the Associate Assessment<br />
process: the Associate Candidate and the Associate <strong>Assessor</strong>s.<br />
1. Associate Candidate<br />
The Associate Candidates you will assess are following<br />
the <strong>Project</strong> Management pathway. This is a qualification<br />
designed for those embarking on a career in <strong>Project</strong><br />
Management – a central role in the development process,<br />
driving successful completion of projects on behalf of<br />
clients, consultants, contractors, the supply chain and<br />
other stakeholders.<br />
Associate Candidates will come from a variety of backgrounds<br />
in terms of their education and experience. They will all have<br />
experience of working in the sector. The diagram at figure 1<br />
shows you the various routes by which a person can obtain<br />
the Associate qualification.<br />
Associate Assessment is open to those with four years’<br />
relevant experience. If a candidate has a qualification that is<br />
relevant and of an appropriate level, it reduces the length of<br />
experience s/he needs in order to be eligible for Associate<br />
Assessment.<br />
<strong>RICS</strong> will ensure that Associate <strong>Assessor</strong>s are matched<br />
as closely as possible to candidates. The following are<br />
typical profiles of Associate Candidates in the <strong>Project</strong><br />
Management pathway.<br />
Profile 1<br />
Position: Junior <strong>Project</strong> Manager<br />
Career history<br />
Enjoys working in the built environment so would like to<br />
develop his career path into project <strong>management</strong>. Has recently<br />
accepted a position as a Junior <strong>Project</strong> Manager for a large<br />
quantity surveying consultancy. Has just enrolled on the<br />
<strong>RICS</strong> Associate qualification as part of an in-house fast track<br />
<strong>management</strong> development programme and has already<br />
started to compile evidence to support his assessment which<br />
will be due to take place in about four years.<br />
Qualifications / Professional membership<br />
None.<br />
This candidate could do a relevant vocational qualification (two<br />
years). As soon as this vocational qualification is complete he<br />
would be able to come forward for Associate Assessment,<br />
using his vocational qualification evidence for his portfolio<br />
of evidence.<br />
Profile 2<br />
Position: Planning Manager<br />
Career history<br />
Currently working as a planning manager for a large construction<br />
sub-contractor. Would like to open up her career options within<br />
the property industry by becoming a project manager. Has<br />
recently completed a <strong>RICS</strong> approved vocational qualification<br />
in project control and would like to become an Associate in<br />
recognition of her expertise and to open up further networking<br />
opportunities within the construction sector.<br />
Qualifications / Professional membership<br />
<strong>RICS</strong> approved vocational qualification in project control.<br />
This candidate would be eligible for direct entry to the Associate<br />
qualification as she has completed a <strong>RICS</strong> approved qualification.<br />
Profile 3<br />
Position: <strong>Project</strong> Manager<br />
Career history<br />
Currently working for a non-governmental organisation that<br />
is heavily involved in the built environment. Has worked in the<br />
sector for over 15 years and specialises in renovation projects<br />
on listed buildings. Career path started as a Junior Cost<br />
Consultant, moving to Contracts Manager and finally <strong>Project</strong><br />
Manager. Would like to complete the Associate qualification<br />
and gain the Assoc<strong>RICS</strong> designation as professional<br />
recognition of his abilities, ethics and standards.<br />
Qualifications / Professional membership<br />
None.<br />
Having already gained the minimum of four years’ relevant<br />
experience, this candidate will use the MLE to collate the 24<br />
pieces of evidence and other requirements. He will then apply<br />
for Associate Assessment.<br />
PROJECT ManagEMEnT 05
Background<br />
2. Associate <strong>Assessor</strong>s<br />
You are one of two assessors. Before you carry out your<br />
first Associate Assessment, you must have satisfied <strong>RICS</strong><br />
that you meet the role profile, completed <strong>RICS</strong> Associate<br />
<strong>Assessor</strong> training, and signed a service level agreement.<br />
You will act as either<br />
• Associate <strong>Assessor</strong> – an Assoc<strong>RICS</strong>, M<strong>RICS</strong> or F<strong>RICS</strong>1 who assesses submitted evidence and decides whether<br />
the Associate Candidate has met the requirements of<br />
the pathway<br />
• Lead Associate <strong>Assessor</strong> – as above, but with the extra<br />
responsibility of writing the feedback for referred candidates,<br />
and managing the contact with the co-assessor before a<br />
decision is reached.<br />
All trained Associate <strong>Assessor</strong>s will take their turn as the<br />
Lead Associate <strong>Assessor</strong> – whether you are Lead in any<br />
particular case is a matter of random selection. You will have<br />
undertaken, as part of the service level agreement, to complete<br />
at least six assessments per year.<br />
Figure 1: Routes to the Associate qualification<br />
06<br />
<strong>RICS</strong> Associate Qualification<br />
Candidate Profile Requirements<br />
No vocational/<br />
academic qualification<br />
Relevant NVQ 3<br />
Relevant HND/HNC,<br />
DipHE/FD<br />
Relevant degree<br />
<strong>RICS</strong> approved<br />
professional<br />
body membership<br />
<strong>RICS</strong> approved NVQ 4<br />
PROJECT ManagEMEnT<br />
Minimum 4 years’<br />
experience<br />
Minimum 2 years’<br />
experience<br />
Minimum 12 months’<br />
experience<br />
Direct entry<br />
Associate<br />
Assessment<br />
Other parties you will see reference to are<br />
• Associate Supporter who is required to verify the evidence<br />
submitted – this is a non mandatory role but is considered<br />
best practice for candidates who are building up their<br />
experience and evidence over a number of years.<br />
• Associate Proposer who endorses the application by signing<br />
a declaration form at Associate Assessment. This is a<br />
mandatory role.<br />
You will have no contact with either of them – <strong>RICS</strong> staff<br />
will carry out all necessary checks to make sure the correct<br />
procedures have been followed.<br />
1 Subject to a detailed role profile provided by <strong>RICS</strong> which can be<br />
downloaded from the Associate <strong>Assessor</strong> online community<br />
Ethics Module<br />
Associate<br />
(Assoc<strong>RICS</strong>)
Background<br />
Section C<br />
The pathway and its competencies<br />
<strong>RICS</strong> has defined the competencies for the <strong>Project</strong><br />
Management pathway, as follows.<br />
Six technical competencies – the technical skills needed<br />
for this pathway. Candidates must achieve six of the following<br />
technical competencies to become an Associate in <strong>Project</strong><br />
Management.<br />
• Commercial <strong>management</strong> of construction<br />
• Construction technology and environmental services<br />
• Contract practice<br />
• Procurement and tendering<br />
• Programming and planning<br />
• <strong>Project</strong> administration<br />
• <strong>Project</strong> evaluation<br />
• Risk <strong>management</strong>.<br />
Eight mandatory competencies – the ‘softer’ skills that all<br />
responsible practitioners need, regardless of their <strong>RICS</strong><br />
pathway. These competencies are essential: they demonstrate<br />
ability to work with colleagues, meet client requirements,<br />
self-manage and act with honesty and integrity. They are<br />
• Client care<br />
• Communication and negotiation<br />
• Conduct rules, ethics and professional practice<br />
• Conflict avoidance, <strong>management</strong> and dispute<br />
resolution procedures<br />
• Data <strong>management</strong><br />
• Health and safety<br />
• Sustainability<br />
• Teamworking.<br />
07<br />
How does the candidate demonstrate the competencies?<br />
The Associate Candidate must satisfy you that s/he has<br />
achieved all the technical and mandatory competencies<br />
required for the pathway.<br />
To do this the Associate Candidate supplies<br />
1. written evidence – 24 pieces of written work taken<br />
from his/her everyday role, four for each technical<br />
competency (the written evidence will also demonstrate<br />
the mandatory competencies)<br />
2. commentary – a 300 word explanation for each piece<br />
of written evidence and why it has been chosen<br />
3. structured development record – a description of<br />
learning activities<br />
The Associate Candidate also completes the <strong>RICS</strong> online<br />
ethics module. This is the method <strong>RICS</strong> uses to inform<br />
candidates about <strong>RICS</strong> ethics and test them online on the<br />
subject. It is explained in more detail in section 14.<br />
PROJECT ManagEMEnT 07
Background<br />
Section 1.1 – <strong>Project</strong> Management technical competencies<br />
You must select six of the following technical competencies<br />
Commercial <strong>management</strong> of construction<br />
Description Requirements<br />
Examples of likely knowledge,<br />
skills and experience<br />
This competency covers the<br />
commercial <strong>management</strong> of<br />
construction works. Candidates<br />
should have an awareness of how<br />
their work relates to commercial<br />
competitiveness balanced against<br />
profitability. An awareness of the<br />
financial process used to achieve<br />
profitability is required as well as<br />
how these integrate with the<br />
overall delivery of the project.<br />
Demonstrate knowledge and<br />
understanding of the principles<br />
of <strong>management</strong> of construction<br />
projects. Apply your knowledge<br />
to the financial <strong>management</strong> of<br />
construction projects, including<br />
regular monitoring and reporting<br />
on cash flow and profitability.<br />
Knowledge<br />
• financial <strong>management</strong> of<br />
construction projects, including<br />
regular monitoring<br />
• reporting on cash flow<br />
procedures and profitability.<br />
Activities<br />
• collecting of data for reports<br />
• carrying out cost to<br />
completion exercises<br />
• preparing cashflows<br />
• preparing reports such as<br />
liability statements, cost to<br />
complete and cost<br />
value reconciliations<br />
• applying value<br />
engineering processes<br />
• preparing and submitting cost<br />
data for in-house and /or<br />
external use in relation to areas<br />
such as cost of preliminaries,<br />
comparative cost of different<br />
construction techniques and<br />
taxation allowances.<br />
Evidence<br />
You must provide four different<br />
documents as evidence for each<br />
competency. The examples in this<br />
column are not a definitive list but<br />
are for illustration only. It is for<br />
you to ensure that the<br />
documents provide evidence of<br />
the knowledge, skills and<br />
experience in column three.<br />
Evidence should demonstrate<br />
involvement with the preparation<br />
of the following<br />
• cash flow statements<br />
• development or<br />
construction budgets<br />
• reports or activities associated<br />
with the value engineering process<br />
• collecting/preparing/evaluating<br />
cost data.<br />
Documentation must clearly show<br />
the candidate’s involvement with the<br />
piece of work and how they dealt<br />
with matters such as<br />
• <strong>management</strong> of cash flow<br />
• value <strong>management</strong>/value<br />
engineering facilitation<br />
• collection of cost/financial data<br />
• reconciling interim payments<br />
against predicted cash flow.<br />
08 PROJECT ManagEMEnT<br />
08
Background<br />
Construction technology and environmental services<br />
Description<br />
This competency covers the<br />
design and construction of<br />
buildings and other structures.<br />
Candidates should have an<br />
awareness of the design and<br />
construction processes commonly<br />
used in the industry. They should<br />
have a detailed knowledge of<br />
construction solutions relevant to<br />
their projects.<br />
Requirements<br />
Demonstrate knowledge and<br />
understanding of the principles of<br />
design and construction relating<br />
to your chosen field of practice.<br />
Apply your knowledge to the<br />
design and construction process.<br />
Examples of likely knowledge,<br />
skills and experience<br />
Knowledge<br />
• the process of design information<br />
production, revision and delivery<br />
to the project team and those<br />
involved outside the project team<br />
• alternative construction details in<br />
relation to functional elements of<br />
the design such as different<br />
types of piling or structural<br />
frame solutions.<br />
Activities<br />
• implementing the principles of<br />
designing and constructing for<br />
sustainability and environmental<br />
awareness<br />
• participating in the process<br />
of site investigation,<br />
archaeological studies and<br />
environmental assessments<br />
• appreciating how design<br />
solutions vary for different types<br />
of building, such as clear span<br />
requirements for warehousing,<br />
or acoustic requirements<br />
for accommodation.<br />
Evidence<br />
You must provide four different<br />
documents as evidence for each<br />
competency. The examples in this<br />
column are not a definitive list but<br />
are for illustration only. It is for<br />
you to ensure that the<br />
documents provide evidence of<br />
the knowledge, skills and<br />
experience in column three.<br />
Evidence should demonstrate<br />
involvement with the preparation<br />
of the following<br />
• site investigation, archaeological<br />
studies or environment assessments<br />
• site drawings or design schedules<br />
• setting out foundation, drainage,<br />
building or structures<br />
• selection or procurement or<br />
materials for construction purposes.<br />
Documentation must clearly show<br />
the candidate’s involvement with<br />
the piece of work and how they<br />
dealt with matters such as<br />
• site investigation<br />
• Environmental Impact Assessment<br />
• selection of foundation designs<br />
• selection of materials<br />
• reporting regimes and protocols.<br />
PROJECT ManagEMEnT 09
Background<br />
Contract practice<br />
Description<br />
This competency concerns the<br />
ability to recognise , understand<br />
and interpret the different<br />
procurement routes and contracts.<br />
Candidates should be aware of the<br />
different options available within<br />
their area of practice. Candidates<br />
should have an understanding of<br />
appropriate use of alternative<br />
procurement routes and contracts.<br />
10 PROJECT ManagEMEnT<br />
Requirements<br />
Demonstrate knowledge and<br />
understanding of the various<br />
forms of contract used in the<br />
construction industry and/or<br />
your area of business. Apply<br />
your knowledge of the use of<br />
the various standard forms of<br />
contract at project level, including<br />
the implications and obligations<br />
that apply to the parties to<br />
the contract.<br />
Examples of likely knowledge,<br />
skills and experience<br />
Knowledge<br />
• variables for consideration when<br />
selecting procurement system<br />
• the impact of alteration of<br />
contractual arrangements on<br />
parties to the contract<br />
• legal and contractual constraints<br />
eg Terms of Engagement,<br />
construction legislation<br />
• collateral warranties and<br />
latent defects<br />
• contract documentation<br />
• basic contractual mechanisms<br />
and procedures at various<br />
stages of the contract<br />
• third party rights etc.<br />
Activities<br />
• reviewing contractual relationships<br />
with the main parties associated<br />
with traditional, design and<br />
build, or <strong>management</strong> types of<br />
procurement routes<br />
• preparing documents associated<br />
with warranties and bonds<br />
• providing options for alternative<br />
forms of contract with respect<br />
to specific procurement routes<br />
• reviewing particular key contract<br />
provisions and how these differ<br />
between alternative forms of<br />
contract.<br />
Evidence<br />
You must provide four different<br />
documents as evidence for each<br />
competency. The examples in this<br />
column are not a definitive list but<br />
are for illustration only. It is for<br />
you to ensure that the<br />
documents provide evidence of<br />
the knowledge, skills and<br />
experience in column three.<br />
Evidence should demonstrate<br />
involvement with the preparation of<br />
the following<br />
• contract documentation associated<br />
with bonds, warranties or insurances<br />
• contract documentation associated<br />
with statuary authorities, suppliers<br />
or contractors<br />
• meetings or communications<br />
associated with contract practices<br />
• contract processes involved with<br />
procurement selection or forms of<br />
contract.<br />
Documentation must clearly show<br />
the candidate’s involvement with<br />
the piece of work and how they<br />
dealt with matters such as<br />
• insurance provisions<br />
• warranties<br />
• statutory authority negotiations<br />
• procurement selection.
Background<br />
Procurement and tendering<br />
Description<br />
This competency covers the<br />
way a project is structured and<br />
delivered in terms of risk allocation<br />
and contractual relationships and<br />
how tendering processes are used<br />
to establish a contract price.<br />
Candidates should have a clear<br />
understanding of the different<br />
types of procurement and tendering<br />
commonly used and the advantages<br />
and disadvantages of each to the<br />
parties involved. Candidates<br />
should have a detailed working<br />
knowledge of the procurement<br />
routes and tendering procedures<br />
used on their projects.<br />
Requirements<br />
Demonstrate knowledge and<br />
understanding of the main types<br />
of procurement. Demonstrate<br />
knowledge and understanding<br />
of the tendering and negotiation<br />
processes involved in procurement.<br />
Apply your knowledge to the<br />
implementation of the procurement<br />
routes selected for your projects<br />
and to carrying out tendering and<br />
negotiation processes relevant<br />
to them.<br />
Examples of likely knowledge,<br />
skills and experience<br />
Knowledge<br />
• the main types of procurement<br />
used in both the public and<br />
private sectors, both nationally<br />
and internationally<br />
• tendering and negotiation<br />
processes involved in procurement<br />
• ancillary process such<br />
as partnering and<br />
framework agreements<br />
• codes of practice and<br />
procedures commonly used.<br />
Activities<br />
• evaluating the characteristics to<br />
be considered for determining<br />
the chosen procurement route<br />
• participating in the tendering<br />
and negotiating process,<br />
including interviews<br />
• implementing procurement<br />
routes such as traditional,<br />
design and build, <strong>management</strong><br />
forms, term and serial<br />
contracting, and other types<br />
• producing and/or compiling<br />
tender documentation such<br />
as letters of invitation, health<br />
and safety documentation,<br />
design documentation and<br />
contractual details<br />
• carrying out of tendering and<br />
negotiation processes such as<br />
single and two stage tendering,<br />
the use of codes of practice<br />
and electronic tendering.<br />
Evidence<br />
You must provide four different<br />
documents as evidence for each<br />
competency. The examples in this<br />
column are not a definitive list but<br />
are for illustration only. It is for<br />
you to ensure that the<br />
documents provide evidence of<br />
the knowledge, skills and<br />
experience in column three.<br />
Evidence should demonstrate<br />
involvement with the preparation<br />
of the following:<br />
• participating in tendering or<br />
negotiation processes<br />
• investigating or compiling factors<br />
relevant for the selection of the<br />
procurement route<br />
• participating in the negotiation<br />
or interview stages of the<br />
procurement process<br />
• on site implementation of the<br />
chosen procurement route.<br />
Documentation must clearly show<br />
the candidate’s involvement with the<br />
piece of work and how they dealt<br />
with matters such as<br />
• tender negotiation<br />
• choice of procurement route options<br />
• collection of information for selection<br />
of tenders<br />
• client liaison.<br />
PROJECT ManagEMEnT<br />
11
Background<br />
Programming and planning<br />
Description<br />
This competency is about the<br />
<strong>management</strong> of time and the<br />
duration of activities from project<br />
inception to completion. It covers<br />
an understanding of programming<br />
techniques and critical path features<br />
including use of computer software<br />
to produce programmes.<br />
12 PROJECT ManagEMEnT<br />
Requirements<br />
Describe the principles of financial<br />
and programme monitoring of<br />
projects, including planning<br />
techniques such as Gantt charts<br />
etc. Demonstrate knowledge and<br />
understanding of various types of<br />
programmes and schedules<br />
commonly used on projects.<br />
Assess, interpret and report on<br />
the programme control of projects.<br />
Examples of likely knowledge,<br />
skills and experience<br />
Knowledge<br />
• project milestones and<br />
acceleration techniques<br />
• network analysis, critical<br />
path, Programme Evaluation<br />
and Review Technique (PERT)<br />
• resource analysis, line<br />
of balance.<br />
Activities<br />
• evaluating alternative<br />
programme techniques<br />
• reviewing and interpreting<br />
Gantt (bar) charts and<br />
other programmes<br />
• evaluating the significance<br />
of float<br />
• explaining the critical path<br />
determined by a programme<br />
• analysing and evaluating<br />
actual performance against<br />
planned performance.<br />
Evidence<br />
You must provide four different<br />
documents as evidence for each<br />
competency. The examples in this<br />
column are not a definitive list but<br />
are for illustration only. It is for<br />
you to ensure that the<br />
documents provide evidence of<br />
the knowledge, skills and<br />
experience in column three.<br />
Evidence should demonstrate<br />
involvement with the preparation<br />
of the following<br />
• gathering data for the<br />
development of project plans<br />
or programmes<br />
• creating Gantt (bar) charts,<br />
milestones and other programmes<br />
such as network analysis<br />
• identifying key activities and floats<br />
whilst developing the critical path<br />
• recording, analysing or<br />
managing resources, progress<br />
and programmes.<br />
Documentation must clearly show<br />
the candidate’s involvement with<br />
the piece of work and how they<br />
dealt with matters such as<br />
• reconciling actual v<br />
predicted programme<br />
• regular monitoring of network<br />
• calculating critical path and<br />
evidence that milestones have<br />
been met<br />
• calculating line of balance<br />
• producing bar charts<br />
• levelling resources.
Background<br />
<strong>Project</strong> administration<br />
Description<br />
This competency concerns the<br />
contractual, legislative/statutory<br />
and other processes required to<br />
administer a project. It also covers<br />
the reporting and information<br />
<strong>management</strong> systems for projects.<br />
Requirements<br />
Demonstrate knowledge and<br />
understanding of contractual,<br />
legislative and statutory<br />
terminology/requirements in<br />
the <strong>management</strong> of a project.<br />
Implement <strong>management</strong><br />
procedures necessary for the<br />
smooth running of a project.<br />
Examples of likely knowledge,<br />
skills and experience<br />
Knowledge<br />
• contractual, legislative and<br />
statutory requirements<br />
• document control systems<br />
and techniques<br />
• reporting mechanisms<br />
and structures.<br />
Activities<br />
• coordinating the statutory<br />
authorities and service providers<br />
• recording and monitoring<br />
records of progress<br />
associated with the design<br />
and construction processes<br />
• identifying and implementing<br />
the contractual, legislative and<br />
statutory requirements needed<br />
for a development project<br />
including any collateral<br />
documents eg insurances,<br />
warranties etc<br />
• managing document<br />
control and information<br />
<strong>management</strong> systems<br />
• managing <strong>management</strong><br />
reporting systems.<br />
Evidence<br />
You must provide four different<br />
documents as evidence for each<br />
competency. The examples in this<br />
column are not a definitive list but<br />
are for illustration only. It is for<br />
you to ensure that the<br />
documents provide evidence of<br />
the knowledge, skills and<br />
experience in column three.<br />
Evidence should demonstrate<br />
involvement with the preparation<br />
of the following<br />
• reporting systems associated with<br />
the project supply chain<br />
• managing off or on site<br />
reporting systems<br />
• managing off or on site document<br />
control systems<br />
• preparing or implementing project<br />
organisations structures.<br />
Documentation must clearly show<br />
the candidate’s involvement with<br />
the piece of work and how they<br />
dealt with matters such as<br />
• document control systems<br />
• project organisation structures<br />
• supply chain reporting procedures<br />
• stakeholder reporting procedures.<br />
PROJECT ManagEMEnT<br />
13
Background<br />
<strong>Project</strong> evaluation<br />
Description<br />
This competency concerns the<br />
evaluation process – assessing<br />
the technical and financial<br />
feasibility of a project including<br />
the resultant economic return.<br />
The assessment should consider<br />
both initial capital costs as well<br />
as whole life costs.<br />
14 PROJECT ManagEMEnT<br />
Requirements<br />
Describe the feasibility<br />
study process, including the<br />
financial and town planning<br />
aspects associated with a<br />
development appraisal. Apply<br />
the techniques used in value<br />
<strong>management</strong>/value engineering,<br />
life cycle/whole life costing and<br />
risk assessment, together with<br />
a balance sheet analysis.<br />
Examples of likely knowledge,<br />
skills and experience<br />
Knowledge<br />
• development appraisals<br />
• feasibility studies<br />
• value engineering workshops<br />
• risk analysis<br />
• life cycle costing.<br />
Activities<br />
• preparing a development<br />
appraisal and feasibility study<br />
• reviewing the business case<br />
drivers for the development<br />
• using value <strong>management</strong> /value<br />
engineering techniques to<br />
advise on and improve the<br />
viability of the development<br />
• carrying out a life cycle /whole<br />
life costing exercise<br />
• preparing a risk register to<br />
advise on and improve the<br />
<strong>management</strong> of a development.<br />
Evidence<br />
You must provide four different<br />
documents as evidence for each<br />
competency. The examples in this<br />
column are not a definitive list but<br />
are for illustration only. It is for<br />
you to ensure that the<br />
documents provide evidence of<br />
the knowledge, skills and<br />
experience in column three.<br />
Evidence should demonstrate<br />
involvement with the preparation<br />
of the following<br />
• data collection for developing<br />
appraisal or feasibility study<br />
• value <strong>management</strong> /<br />
engineering exercise to<br />
investigate the value and<br />
financial viability of the project<br />
• business case/whole life<br />
costing assessments<br />
• risk identification and<br />
assessment via the risk register<br />
to evaluate the risks’ potential<br />
impact upon the development.<br />
Documentation must clearly<br />
show the candidate’s involvement<br />
with the piece of work and how<br />
they dealt with matters such as<br />
• value engineering facilitation<br />
• risk identification<br />
• risk register production<br />
• business case production.
Background<br />
Risk <strong>management</strong><br />
Description<br />
This competency is about the<br />
effective use of risk <strong>management</strong><br />
relating to projects. It includes a<br />
knowledge, understanding and<br />
use of the tools and techniques<br />
available.<br />
Requirements<br />
Demonstrate your knowledge<br />
and understanding of the nature<br />
of risk and, in particular, of the<br />
risks associated with your area<br />
of business/practice. Apply your<br />
knowledge to carry out risk<br />
assessment taking into account<br />
all relevant factors. Understand<br />
the application of the various<br />
methods and techniques used to<br />
measure risk.<br />
Examples of likely knowledge,<br />
skills and experience<br />
Knowledge<br />
• risk <strong>management</strong><br />
• risk register techniques<br />
• risk ownership allocation<br />
• quantitative methods for<br />
measuring risk and contingency.<br />
Activities<br />
• undertaking qualitative risk<br />
identification and the formation<br />
of a risk register<br />
• assisting with the allocation<br />
of risk ownership and the<br />
subsequent monitoring of project<br />
risks throughout the project<br />
• applying the various quantitative<br />
methods and techniques to<br />
measure risk<br />
• participating in risk workshops<br />
• preparing reports resulting from<br />
risk workshops.<br />
Evidence<br />
You must provide four different<br />
documents as evidence for each<br />
competency. The examples in this<br />
column are not a definitive list but<br />
are for illustration only. It is for<br />
you to ensure that the<br />
documents provide evidence of<br />
the knowledge, skills and<br />
experience in column three.<br />
Evidence should demonstrate<br />
involvement with the preparation of<br />
the following<br />
• gathering data for the tabulation<br />
and measurement of the numerous<br />
project risks<br />
• assembling the project risk register<br />
• arranging or taking part in<br />
risk workshops<br />
• recording, monitoring and<br />
managing the risk register.<br />
Documentation must clearly show<br />
the candidate’s involvement with<br />
the piece of work and how they<br />
dealt with matters such as<br />
• risk register<br />
• monitoring risks<br />
• risk identification<br />
• risk assessment.<br />
PROJECT ManagEMEnT<br />
15
Background<br />
Mandatory competencies<br />
Title<br />
Client Care<br />
Communication and negotiation<br />
Conduct rules, ethics and professional practice<br />
*Although this is achieved through the <strong>RICS</strong><br />
ethics module you should still refer to it<br />
(where applicable) in any 300-word commentary<br />
Conflict avoidance, <strong>management</strong> and dispute<br />
resolution procedures<br />
Data <strong>management</strong><br />
Health and safety<br />
Sustainability<br />
Teamworking<br />
16 PROJECT ManagEMEnT<br />
Requirement<br />
Demonstrate knowledge and understanding of the principles and practice of client<br />
care including<br />
• the concept of identifying all clients/colleagues/third parties who are your clients and<br />
the behaviours that are appropriate to establish good client relationships<br />
• the systems and procedures that are appropriate for managing the process of client<br />
care, including complaints<br />
• the requirement to collect data, analyse and define the needs of clients.<br />
Demonstrate practical application of the principles and practice of client care in your<br />
area of practice.<br />
Demonstrate knowledge and understanding of effective oral, written, graphic and presentation<br />
skills including the methods and techniques that are appropriate to specific situations.<br />
Demonstrate practical application of these skills in a variety of situations, specifically including<br />
where negotiation is involved.<br />
Demonstrate knowledge and understanding of the role and significance of <strong>RICS</strong> and its<br />
functions. Also an appreciation of your personal professional role and society’s expectations<br />
of professional practice and <strong>RICS</strong> code of conduct and conduct regulations, including the<br />
general principles of law and the legal system, as applicable in your country of practice.<br />
Demonstrate practical application in your area of practice, being able to justify actions at all<br />
times and demonstrate personal commitment to the rules of conduct, and <strong>RICS</strong> ethical<br />
standards. Demonstrate that you have applied these in the context of advising clients.<br />
Demonstrate knowledge and understanding of the techniques for conflict avoidance,<br />
conflict <strong>management</strong> and dispute resolution procedures including for example<br />
adjudication and arbitration, appropriate to your pathway.<br />
Demonstrate knowledge and understanding of the sources of information and data, and<br />
of the systems applicable to your area of practice, including the methodologies and<br />
techniques most appropriate to collect, collate and store data.<br />
Demonstrate knowledge and understanding of the principles and responsibilities imposed<br />
by law, codes of practice and other regulations appropriate to your area of practice.<br />
Demonstrate practical application of health and safety issues and the requirements for<br />
compliance, in your area of practice.<br />
Demonstrate knowledge and understanding of why and how sustainability seeks to<br />
balance economic, environmental and social objectives at global, national and local<br />
levels, in the context of land, property and the built environment.<br />
Demonstrate knowledge and understanding of the principles, behaviour and dynamics<br />
of working in a team.
Background<br />
Section E<br />
The Managed Learning Environment (MLE)<br />
The MLE is an online resource which is accessed by both<br />
the Associate Candidate and the Associate <strong>Assessor</strong>s.<br />
It enables Associate Candidates to upload and manage their<br />
evidence, write 300-word commentaries and record structured<br />
development for the Associate Assessment. The Associate<br />
Candidate builds up, piece by piece, evidence to show<br />
knowledge and skills. When s/he has built up a complete<br />
portfolio s/he applies for Associate Assessment. You will then<br />
be invited to access the portfolio, using the MLE, and assess<br />
it online. Finally, the candidate will be given the result – pass<br />
or refer – and will provide feedback through the MLE if s/he<br />
is referred. The feedback explains in detail why the assessors<br />
do not consider the candidate has met the competency<br />
requirements in full; and sets out what further evidence s/he<br />
needs to produce in order to reach the standard.<br />
MLE <strong>guide</strong><br />
At the end of this <strong>guide</strong>, there is a comprehensive Associate<br />
<strong>Assessor</strong> <strong>guide</strong> to using the MLE.<br />
PROJECT ManagEMEnT<br />
17
Background<br />
Section F<br />
Associate Assessment process from the<br />
Candidate’s perspective<br />
The Associate Candidate goes through three stages to reach<br />
Associate Assessment.<br />
Registration<br />
The Associate Candidate tells <strong>RICS</strong> about his/her<br />
qualifications and experience, and <strong>RICS</strong> diagnoses whether<br />
more experience is required before Associate Assessment.<br />
You will not have to make any assessment of the Associate<br />
Candidate’s qualifications and length of experience: you will<br />
always proceed on the understanding that s/he has met the<br />
requirements and is eligible for Associate Assessment.<br />
The Registration system and <strong>RICS</strong> staff will have ensured, by<br />
the time you become involved, that the candidate meets the<br />
criteria for eligibility. They will have checked that the correct<br />
number of pieces of evidence and commentaries have been<br />
submitted and that the dates on the evidence are acceptable.<br />
They will have verified that the proposer and supporter meet<br />
the requirements and that the candidate has provided<br />
evidence of any relevant qualifications.<br />
Assembling evidence<br />
In the online Managed Learning Environment (MLE)<br />
the Associate Candidate puts his/her portfolio of<br />
evidence together<br />
• four pieces of written evidence for each technical<br />
competency (making 24 pieces of evidence in all)<br />
• a 300-word commentary for each piece of evidence<br />
• a record of 48 hours’ structured development linked<br />
to the competencies.<br />
18 PROJECT ManagEMEnT<br />
Associate Assessment<br />
The Associate Candidate decides when the portfolio is<br />
complete, and submits it via the MLE. The record of evidence<br />
is then locked, and you and your fellow Associate <strong>Assessor</strong><br />
log on to the MLE and view the portfolio. This is the point at<br />
which you become involved. You evaluate all the evidence<br />
and decide whether the candidate has met the requirements<br />
for all the mandatory and technical competencies. If so, the<br />
Associate Candidate has passed the Associate Assessment<br />
and will become an Associate Member of <strong>RICS</strong> (Assoc<strong>RICS</strong>).<br />
If not, you identify the shortfalls and the Lead Associate<br />
<strong>Assessor</strong> sets them out in feedback, which is given to the<br />
Associate Candidate via the MLE. The timescale for Associate<br />
Assessment is four weeks from the date the candidate is<br />
accepted for assessment. In order to ensure <strong>RICS</strong> meets<br />
these timescales you are given ten working days to complete<br />
the assessment.<br />
You will have no personal contact with the Associate Candidate<br />
or his/her supporter/proposer.
Background<br />
Section G<br />
Associate Assessment from the<br />
<strong>Assessor</strong>’s perspective<br />
There are six basic steps to the assessment process, set out in Figure 2 below. These steps are explained in more detail within<br />
the <strong>guide</strong>.<br />
Figure 2: Steps in the Associate Assessment process<br />
1<br />
Initial contact – access MLE to check for<br />
conflicts of interest - if none, and available<br />
to assess, agree to take on assessment<br />
3<br />
Detailed assessment of written evidence,<br />
commentaries and structured<br />
development competency by competency<br />
5<br />
Decision – both assessors must agree and<br />
commit to a unanimous decision<br />
2<br />
In the MLE – preliminary read of<br />
evidence form initial impression<br />
4<br />
Contact with co-assessor. Discussion.<br />
If decision is to refer, decide on feedback,<br />
what evidence can be banked and what<br />
you require the candidate to submit for<br />
his/her next assessment<br />
6<br />
Lead Associate <strong>Assessor</strong> agrees feedback<br />
with co-assessor<br />
PROJECT ManagEMEnT<br />
19
Background<br />
Once you have accepted an Associate Assessment you have TEN WORKING DAYS in which to<br />
• review all the evidence yourself<br />
• discuss it with your fellow Associate <strong>Assessor</strong><br />
• decide whether to pass or refer<br />
• if refer, decide which pieces of evidence are acceptable and may be banked<br />
• if refer, agree what further evidence is required and agree a feedback report which will be communicated by <strong>RICS</strong><br />
to the Associate Candidate via the MLE.<br />
The timeline at Figure 3 shows how long you have for each step.<br />
Figure 3: Timeline<br />
20 PROJECT ManagEMEnT<br />
Working day Action<br />
1<br />
2<br />
3<br />
4<br />
5<br />
6<br />
7<br />
8<br />
9<br />
10<br />
Offered assessement<br />
accept or reject<br />
Preliminary read-through<br />
Detailed consideration of<br />
evidence against competencies<br />
Discuss and decide outcome – if you<br />
refer, decide what evidence banked and<br />
what goes in feedback<br />
Communicate outcome to<br />
<strong>RICS</strong> (with feedback from lead <strong>Assessor</strong><br />
if required)
The six steps of the Associate Assessment<br />
Step 1 – Initial contact<br />
Before the assessment<br />
When an Associate Candidate has submitted a portfolio<br />
of evidence for Associate Assessment, <strong>RICS</strong> staff will match the<br />
candidate with two members from the list of trained Associate<br />
<strong>Assessor</strong>s for the pathway. They will take account of the<br />
sector, practice area and specialism of the candidate as well<br />
as the candidate’s employment history. They will ensure that<br />
assessments are distributed as equally as possible among the<br />
available assessors. <strong>RICS</strong> will then email you to tell you an<br />
assessment is waiting for you. You log on to the MLE, where you<br />
will find details of the candidate(s) awaiting assessment. See<br />
section 2 of the MLE <strong>guide</strong>.<br />
You should then click on the individual record to see the name<br />
and employment details of the Associate Candidate. You must<br />
consider whether you have a conflict of interest. You must not<br />
accept the assessment if<br />
• you have personal knowledge of the Associate Candidate<br />
• you have significant connections with the Associate<br />
Candidate’s employer (for instance, you have worked<br />
for the organisation in the last five years, have close<br />
personal relations with any of its employees, regularly do<br />
business with the organisation or could be considered<br />
a business competitor).<br />
You are bound by the <strong>RICS</strong> Code of Conduct in these matters<br />
and must act ethically at all times. <strong>RICS</strong> will provide advice if<br />
you are in doubt.<br />
You must also decline the assessment if you cannot guarantee<br />
you will be able to meet the deadline for completing it: see<br />
Section G of this <strong>guide</strong>. If you cannot accept the assessment,<br />
you must add a note in the MLE explaining why you are unable<br />
to assess this time.<br />
The candidate’s details contain a link to any previous<br />
assessments. This allows you to see if the candidate has been<br />
previously referred.<br />
The system will show whether you are being offered the role of<br />
Lead or co-assessor. The role of Lead Associate <strong>Assessor</strong> is<br />
rotated, and being Lead does not imply any seniority or higher<br />
status. It carries the duty of instigating contact, coordinating<br />
discussions and providing the feedback report if the Associate<br />
Candidate is referred.<br />
You must decide within a maximum of 48 hours of receiving<br />
the email whether to accept the assessment: this gives <strong>RICS</strong><br />
time to contact other Associate <strong>Assessor</strong>s to achieve the four<br />
week assessment turnaround.<br />
By clicking ‘accept’, you take full responsibility for delivering<br />
an assessment within the terms of the service level agreement.<br />
At this stage you will also be given the name and contact<br />
details of your fellow assessor. It is up to you how you prefer<br />
to work with your fellow assessor, whether by email, telephone,<br />
or meeting to discuss. There are no set rules on this, provided<br />
you ensure you reach a fair assessment with each assessor’s<br />
views being given full consideration. <strong>RICS</strong> does not pay travel<br />
or other expenses if you choose to meet.<br />
PROJECT ManagEMEnT<br />
21
Step 2 – Preliminary read-through<br />
Review the portfolio<br />
Your fi rst task is to undertake a preliminary review of the<br />
evidence that has been submitted. You access this by logging<br />
on to the MLE and accessing the candidate’s portfolio – see<br />
MLE <strong>guide</strong>, section 3. <strong>RICS</strong> suggests you do this within two<br />
or three days of accepting the assessment. The following<br />
sections of this <strong>guide</strong> explain the type of evidence you will be<br />
assessing and the points you must bear in mind when making<br />
your assessment.<br />
Your fi rst step will normally be to briefl y read through all the<br />
evidence, which consists of documents, commentaries and<br />
a structured development record.<br />
Although you may have a brief courtesy telephone call from<br />
your fellow assessor at the outset, you will usually work in<br />
isolation until you have formed your initial view on whether<br />
the standard has been met. Only later in the assessment<br />
process will you generally have contact with the other assessor.<br />
(Please note: this is advisory only. Individual assessors may<br />
fi nd ways of working which suit them better – for example,<br />
two assessors may have worked together before and found<br />
through experience that they prefer to make immediate<br />
contact to share impressions).<br />
Throughout your initial evaluation, you should be<br />
making notes. The MLE gives you the facility to make notes<br />
against any item of evidence. These notes are private to you:<br />
they cannot be seen by the Associate Candidate or by<br />
your fellow assessor.<br />
22 PROJECT MANAGEMENT
Step 3 – Detailed assessment<br />
Before you assess a portfolio, <strong>RICS</strong> staff will have checked<br />
thoroughly to ensure that it meets the requirements for the<br />
number of pieces and currency of the evidence, commentaries<br />
and structured development records. You do not need to worry<br />
about the quantity of evidence (because it will already have<br />
been checked and approved by <strong>RICS</strong>): your assessment is all<br />
to do with its quality and its relevance to the competencies.<br />
3.1 Documents<br />
The majority of the evidence for Associate Assessment is in the<br />
form of material the Associate Candidate has produced<br />
(or contributed signifi cantly to) in day-to-day work. Associate<br />
Candidates should provide as much variety as possible to<br />
illustrate the breadth of their knowledge and application. The<br />
evidence must be the candidate’s own work (or have his/her<br />
contribution clearly identifi ed).<br />
There are several different types of acceptable evidence<br />
documents. They include (but are not limited to)<br />
• letters or emails sent to key parties<br />
• notes taken at meetings (these should be the notes the<br />
candidate makes at the time, rather than a revised version<br />
prepared later)<br />
• work sheets<br />
• query lists<br />
• back up notes or calculations<br />
• fi nished work<br />
• some types of work produced for an academic or<br />
vocational qualifi cation.<br />
How recent must the evidence be?<br />
All the evidence must have been produced in the last four<br />
years (that is, no piece of evidence should be more than four<br />
years old when submitted).<br />
At least one piece of evidence per competency must have<br />
been produced during the 12 months immediately prior<br />
to the date on which the candidate submits his/her<br />
portfolio for Associate Assessment.<br />
Candidates must be able to show that their evidence meets<br />
these time requirements – for example, any correspondence<br />
should include dates, and any report should also be dated.<br />
Evidence such as cash fl ow statements, development or<br />
construction budgets, site investigations, archaeological<br />
studies or environment assessment reports, site drawings,<br />
design schedules, Gantt (bar) charts and project risk registers<br />
should contain a reference to the date the work was done or<br />
the communication produced. If the dates are not clear from<br />
the evidence itself, the candidate should have clarifi ed them<br />
in the commentary.<br />
<strong>RICS</strong> staff will have carried out checks to ensure the dates<br />
on the evidence meet these timescales and the candidate will<br />
have added the date each piece of work took place onto the<br />
relevant fi eld on the MLE.<br />
Mandatory competencies<br />
As well as the technical competencies, Associate Candidates<br />
have to satisfy you that they have achieved the mandatory<br />
competencies – the eight ‘softer’ skills referred to in section C<br />
of this <strong>guide</strong>. Candidates provide no separate evidence for<br />
these: all their evidence for them must be contained in the 24<br />
pieces of evidence they submit for the technical competencies,<br />
the 300-word commentaries, and the structured development<br />
record. Candidates are asked to point out in their commentaries<br />
how an individual piece of evidence demonstrates one or more<br />
of the mandatory competencies. For example, a report on an<br />
aspect of a project could, as well as providing evidence of a<br />
technical skill, also demonstrate the candidate’s<br />
communication skills, teamworking abilities, or awareness<br />
of sustainability issues.<br />
PROJECT MANAGEMENT<br />
23
Step 3 – Detailed assessment<br />
What sort of standard should you expect?<br />
In section D (which sets out the competencies) is the list of<br />
documents selected by <strong>RICS</strong> for the <strong>Project</strong> Management<br />
pathway. The following are examples to demonstrate the<br />
required depth and detail.<br />
Example 1: Involvement in a feasibility study<br />
If the candidate is submitting evidence of desk work s/he<br />
has undertaken while assisting with the preparation of a<br />
feasibility study, it is important that this evidence has clearly<br />
been produced by the candidate and not one of his/her<br />
colleagues. This means the associated correspondence/<br />
documents should cite the candidate’s name, or be<br />
addressed to or from him/her. Each communication should<br />
be dated and referenced.<br />
Such information might include:<br />
• letters/emails asking for quotations for material or<br />
equipment supply, with supporting details/specifications<br />
• letters/emails asking for the supply of services,<br />
incorporating the relevant scope and specification<br />
• responses relating to or providing the requested<br />
materials/equipment/services<br />
• correspondence associated with site selection<br />
or acquisition<br />
• correspondence associated with Environmental<br />
Impact Assessments<br />
• communications related to legal/statutory/planning<br />
requirements or constraints<br />
• correspondence associated with the development of the<br />
detailed project brief<br />
• letters/emails in connection with project funding or<br />
investment appraisal<br />
• any communications associated with the <strong>Project</strong><br />
Execution Plan (PEP).<br />
Example 2: Involvement with the other development<br />
stages of a project (as set out in the Code of Practice for<br />
<strong>Project</strong> Management for Construction and Development)<br />
Such information might include:<br />
24 PROJECT ManagEMEnT<br />
• information associated with the preparation of the<br />
contract documentation and issue to the project team<br />
• information associated with contract documentation<br />
for the remainder of the supply chain<br />
• correspondence involved with the review of<br />
the contractor’s construction schedule and<br />
method statements<br />
• communications dealing with site meetings or<br />
monitoring records<br />
• information relating to disputes in the stakeholder<br />
or supply chain<br />
• correspondence associated with health and safety<br />
or Construction Design and Management (CDM)<br />
• communications dealing with budgetary controls<br />
or financial payments.<br />
Associate Candidates should not submit massive documents,<br />
but should keep their evidence concise and relevant. If they<br />
want to use a long and complex document, they should submit<br />
only the relevant extract(s), and explain in the 300-word<br />
commentary what the context was.<br />
The link between evidence and competencies<br />
Associate Candidates must submit four pieces of evidence<br />
for each technical competency. One item on its own will not<br />
demonstrate the whole range and depth required. You will be<br />
considering all four pieces together and looking at the bigger<br />
picture they present. You must assess whether, taken<br />
together, they demonstrate that the candidate has met the<br />
competency concerned.<br />
Work that covers more than one competency<br />
Each piece of evidence can be linked to one technical<br />
competency only – so Associate Candidates must choose<br />
the one it mainly reflects. It will then count as one of the four<br />
pieces for that competency.<br />
However, it may also demonstrate other technical<br />
competencies. The Associate Candidate can prepare another<br />
version for the second technical competency and upload it<br />
as a separate document. It must be given a separate title and<br />
a separate 300-word commentary.
Step 3 – Detailed assessment<br />
You will be looking for evidence of breadth of work experience.<br />
Check, therefore, to ensure that the Associate Candidate has<br />
not over-relied on a single piece of work, re-using it excessively<br />
for different competencies.<br />
Work produced for another qualification<br />
Generally the evidence for Associate Assessment must<br />
be produced in the course of day-to-day work. However,<br />
if an Associate Candidate has been studying for a relevant<br />
academic qualification or has recently completed a qualification,<br />
tutors might set work-based assignments. And if they are doing<br />
a relevant vocational qualification, s/he will have been producing<br />
work-based evidence for that qualification.<br />
Associate Candidates can include written course work from<br />
an academic qualification towards their evidence. <strong>RICS</strong><br />
advises that no more than half the evidence should be from<br />
course work produced for an academic qualification.<br />
Associate Candidates can also submit evidence they have<br />
already used for a vocational qualification – they may make<br />
you aware of this in their commentary.<br />
All the other rules apply – that is, the evidence must have been<br />
produced within the last four years with at least one piece per<br />
competency from the 12 months immediately prior to Associate<br />
Assessment.<br />
Don’t forget that you are assessing the candidate from a<br />
different standpoint from that of an academic tutor. You are not<br />
assessing simply whether s/he has the academic knowledge<br />
needed for a particular qualification: you are judging whether<br />
s/he has demonstrated the competencies required for a<br />
particular role. If you are assessing any such work in a<br />
portfolio, you must exercise your judgment and decide<br />
whether it is<br />
• directly relevant to the competency concerned<br />
• at an appropriate level<br />
• wholly or mostly the candidate’s own original work<br />
• demonstrates knowledge, understanding and<br />
practical application<br />
• falls within the list of acceptable items of evidence<br />
specified for the pathway.<br />
3.2 Commentary<br />
For each piece of evidence, the Associate Candidate must<br />
also submit a 300-word commentary, which is input directly<br />
into the MLE.<br />
The commentary serves three purposes<br />
• to demonstrate how the candidate has interpreted the<br />
requirements of the technical competency, and say how the<br />
piece of evidence demonstrates that s/he achieved it – in<br />
effect, explaining why this particular piece has been chosen<br />
• to demonstrate understanding of the mandatory<br />
competencies, and show how they are reflected in the work<br />
that led to the piece of evidence (for example, did the work<br />
involve co-operative working with other team members,<br />
does it demonstrate communication skills, etc?)<br />
• to set out the process the candidate followed to complete<br />
the activity covered by the evidence.<br />
The commentary shows how the candidate has reflected<br />
on what is required, and on his/her own work, and builds up<br />
a picture of what that work involves and how the candidate<br />
has gone about it.<br />
There is no prescribed form for a commentary, but<br />
the guidance for Associate Candidates suggests the<br />
following headings.<br />
How is the competency demonstrated?<br />
Wider skills<br />
Other than the main technical competency, what else<br />
does this evidence show? (with particular reference to the<br />
mandatory competencies).<br />
Background<br />
A description of the work that led to the piece of evidence.<br />
Where, when, how? Who else was involved? How much<br />
supervision? Is the activity part of the candidate’s everyday<br />
role? How much experience does s/he have in it?<br />
PROJECT ManagEMEnT<br />
25
Step 3 – Detailed assessment<br />
Presentation<br />
When you assess a 300-word commentary, you are looking<br />
at it as an explanation of the evidence of the competencies.<br />
You are also looking at it as a piece of written work in its own<br />
right, and you should give some weight to presentation issues<br />
such as grammar, spelling and clarity of expression. Although<br />
this is something you should have regard to, remember that<br />
• the required standard, though high, would not necessarily<br />
be as high as for a Chartered Surveyor<br />
• to be of acceptable standard, any piece of written work<br />
should be clear and readable, and demonstrate a<br />
reasonable grasp of language, grammar and spelling<br />
• presentation issues on their own are not sufficient reason<br />
to refer an Associate Candidate, but poor presentation can<br />
contribute to a referral if it is combined with inadequate<br />
evidence of competence.<br />
3.3 Structured development<br />
The structured development record is a log and<br />
evaluation of the learning activities that have built up the<br />
Associate Candidate’s skills towards the mandatory and<br />
technical competencies.<br />
Structured development is private learning, organised<br />
learning, work-based learning or other activities undertaken<br />
in order to reach the required standard. It should be<br />
• gained in a systematic, structured manner<br />
• based on a process of selecting, planning and evaluating<br />
the activities.<br />
Private learning: reading, online learning or similar,<br />
undertaken independently.<br />
Organised learning: a learning event provided by a training<br />
company, college or similar. May be a continued professional<br />
development (CPD) event.<br />
Work-based learning: training provided in the workplace. May<br />
include in-house training courses or events put on by<br />
the employer; instruction or mentored practice in new tasks;<br />
reading, study or online learning required by the employer.<br />
Other: any activity not falling into one of the previous<br />
three categories.<br />
26 PROJECT ManagEMEnT<br />
Associate Candidates must have recorded a minimum of<br />
48 hours’ structured development in the 12 months prior<br />
to the date on which they submit their portfolio for<br />
Associate Assessment.<br />
There is no strict rule about the precise number of hours<br />
of structured development for each individual competency.<br />
Candidates should achieve a reasonable spread of hours<br />
across the competencies, and record a variety of activities and<br />
learning methods.<br />
When you look at a structured development record you<br />
will see<br />
• a brief description or ‘title’ (for example “event to learn<br />
about new forms of contract”)<br />
• the start date and time (when the candidate commenced<br />
the learning activity)<br />
• the end date and time (when the candidate completed it)<br />
• a description of the activity – for example “lecture at<br />
[venue] on the subject of…”[followed by a description<br />
of what the lecture covered]<br />
• an ‘activity review’ – a reflective assessment and statement<br />
of the learning outcome – for example, “raised level of skill<br />
from basic awareness to a good working knowledge”.
Step 3 – Detailed assessment<br />
Some examples of structured development<br />
Contact practice<br />
Code Purpose<br />
Description Learning outcomes<br />
Work-based To develop my knowledge Attended in-house<br />
of the use of the various training workshop on<br />
standard forms of contract Contractual Awareness<br />
Construction technology and environmental services<br />
Code Purpose<br />
Description Learning outcomes<br />
Private Learn more about the main Refresher online course on<br />
elements of a construction Construction Technology<br />
project and how they<br />
interrelate<br />
and environment services<br />
Procurement and tendering<br />
Code Purpose<br />
Description Learning outcomes<br />
Organised Strengthen my knowledge of CPD lecture - outlining the<br />
procurement and tendering; main forms of procurement<br />
how the process is applied in as well as knowledge<br />
practice; and to further my and understanding of the<br />
understanding of the<br />
tendering and negotiation<br />
procurement options<br />
processes involved<br />
in procurement<br />
Health and safety<br />
Code Purpose<br />
Description Learning outcomes<br />
Work-based The course aimed at making Course delivered at my<br />
delegates familiar with<br />
workplace over 9 hours by<br />
relevant health and safety a combination of online<br />
legislation and industry<br />
materials, demonstration<br />
standards associated with<br />
preparing risk assessments,<br />
work package plans, and<br />
task briefings<br />
and hands-on tutoring<br />
It is important for project managers to understand<br />
the various forms of contracts and the potential<br />
scenarios, including the implications and obligations<br />
that apply to the respective parties mentioned in<br />
each contract.<br />
To have a good understanding of the various kinds<br />
of construction designs, methods, materials and<br />
manufacturing processes – such as how steel and<br />
concrete frames are made and erected. Also, to<br />
appreciate how the construction stage integrates<br />
within the eight stages of development or project<br />
<strong>management</strong> according to the Code of Practice<br />
for <strong>Project</strong> Management for construction and<br />
development 4th Edition (2009) and RIBA<br />
work stages.<br />
To appreciate the variables or factors that need to be<br />
considered when selecting a procurement system such<br />
as ‘design and build’ to ‘traditional’, or one of the two<br />
main <strong>management</strong> procurement options. Also, to be<br />
familiar with the tendering process, especially when<br />
choosing a contractor or supplier.<br />
To understand the importance of health and safety<br />
to all parties involved with the development, both off<br />
site and on site and be aware of the key statutory<br />
requirements and systems and how they should<br />
be implemented during the various stages of the<br />
development. Also, to be aware of the significance<br />
of the Health and Safety Executive (HSE) and the<br />
role its members play in enforcing health and safety<br />
on site. To be aware of the Construction Design<br />
Management (CDM) regulations and the team’s<br />
(including the client’s) roles and responsibilities in<br />
relation to CDM regulations.<br />
PROJECT ManagEMEnT<br />
27
Step 3 – Detailed assessment<br />
Assessing structured development<br />
The structured development record will be valuable supporting<br />
material to supplement the documentary evidence. You will<br />
make a judgment on the following aspects<br />
• was there a good spread of activities?<br />
• has the Associate Candidate chosen the activities<br />
appropriately, and do they reflect a constructive and<br />
conscientious approach to development?<br />
• were the activities directly relevant to the technical and<br />
mandatory competencies for this pathway?<br />
• taken in the round, do they show how the candidate has<br />
progressed towards the Assoc<strong>RICS</strong> standard?<br />
You should not consider the structured development record<br />
as a pass/refer item in its own right. It contributes to your<br />
all-round evaluation of the documentary evidence and<br />
commentaries. It reinforces your view on the Associate<br />
Candidate’s approach to work and his/her application in<br />
developing the skills for the job. If you consider a candidate<br />
borderline on the basis of the other evidence, a poor structured<br />
development record may persuade you to refer, while an<br />
exceptionally good one may tip the balance for a pass.<br />
Assessing – what are your benchmarks?<br />
As a practitioner and a trained assessor your essential<br />
benchmark is your own knowledge and experience of the sector,<br />
and the shared view you reach after discussion with your<br />
fellow assessor (see section 4). Another important source<br />
is the Candidate Guide: you should familiarise yourself<br />
thoroughly with this before you assess a candidate.<br />
You must always bear in mind that Associate Candidates<br />
are likely to work in a support role, with a significant degree<br />
of supervision. Do not judge candidates against the standard<br />
of chartered membership - the Associate member will not<br />
normally have the academic background, the breadth of skills,<br />
or the level of experience and professional responsibility of<br />
a chartered surveyor (although s/he may well be capable of<br />
progressing to that level).<br />
28 PROJECT ManagEMEnT<br />
You should be confident of passing a candidate who<br />
• has demonstrated attainment of the six technical<br />
competencies, as defined in this <strong>guide</strong><br />
• has submitted reasonable evidence that s/he has<br />
achieved the mandatory competencies (judgment is needed<br />
here, because there is no separate evidence for these<br />
competencies)<br />
• has submitted reasonable evidence that s/he is a fit person<br />
to practise as an Associate member of <strong>RICS</strong>.<br />
Your assessment is holistic, and you must use your judgment<br />
and discretion to reach a balanced view on the basis of all<br />
the evidence. There is no rule that says, for example, you<br />
must be completely satisfied with all four pieces of evidence<br />
for one competency. Suppose you have doubts about one<br />
piece of evidence: are the other three good enough to<br />
compensate? Is one outstanding? If so, does the really good<br />
one outweigh the less satisfactory one? You will always be<br />
looking to balance your decisions in this way.<br />
In principle, if two (or fewer) pieces of evidence for a<br />
competency are satisfactory you would normally conclude the<br />
candidate had not done enough to pass that competency.<br />
If three are satisfactory, you will make a balanced decision.<br />
And if all four are satisfactory or better, naturally you will<br />
conclude that that competency has been achieved.<br />
You should note any pieces of evidence that are satisfactory.<br />
The Associate Candidate is entitled to ‘bank’ these, if s/he is<br />
referred (see section 6.1 below).<br />
You should pass the candidate only if s/he has satisfied you<br />
on balance that s/he has achieved the required standard in all<br />
the technical competencies; and you have seen enough<br />
evidence in the written work, commentaries and structured<br />
development record for you to be reasonably confident that<br />
s/he has achieved the mandatory competencies.
Step 3 – Detailed assessment<br />
Ethics<br />
All candidates for all grades of <strong>RICS</strong> membership must<br />
achieve the highest standard in the competency “Conduct<br />
rules, ethics and professional practice”. <strong>RICS</strong> has developed<br />
an online module, including a test, to introduce candidates<br />
to <strong>RICS</strong> ethics and examine them on this competency.<br />
In addition to submitting their evidence and structured<br />
development records, Associate Candidates must<br />
successfully complete the online ethics module before<br />
they can become an Associate.<br />
This means that you are not required to assess this<br />
competency. Provided the candidate passes the module,<br />
<strong>RICS</strong> will accept that s/he has achieved the required standard.<br />
Of course, the candidate can refer to this competency in<br />
commentaries. If accepted into membership, the candidate<br />
will be subject to <strong>RICS</strong> Regulation and his/her ethical conduct<br />
will therefore be subject to scrutiny by <strong>RICS</strong>.<br />
However, if there is anything in the Associate Candidate’s<br />
evidence that shows unethical behaviour on his/her part, you<br />
should raise your concerns immediately with <strong>RICS</strong> via the<br />
Associate Assessment inbox or by telephone (a full list of<br />
contacts is at the end of this <strong>guide</strong>).<br />
PROJECT ManagEMEnT<br />
29
Step 4 – Discussion<br />
When both Associate <strong>Assessor</strong>s have had time to read all<br />
the evidence and make their notes, the Lead <strong>Assessor</strong> will<br />
contact the co-<strong>Assessor</strong>. The first contact must be made within<br />
one week of accepting the assessment – this will generally be<br />
only to set a time and date for the detailed discussion. Contact<br />
can be by any method – Associate <strong>Assessor</strong>s should agree<br />
between themselves at the outset what means of communication<br />
they prefer. <strong>RICS</strong> recommends, however, that assessors<br />
discuss each portfolio by telephone because this enables<br />
the fullest exchange of views. The assessors must then<br />
undertake a detailed discussion and evaluation of the<br />
evidence, which should take place at the latest by DAY 8<br />
after accepting the assessment.<br />
During the discussion you will compare your assessment<br />
of the evidence. You will discuss the Associate Candidate’s<br />
submission in the round. You should work towards agreement.<br />
Associate <strong>Assessor</strong>s will develop different ways of working<br />
and, provided you can show that you have given proper and<br />
thorough consideration to the evidence, <strong>RICS</strong> does not<br />
prescribe an approach. However, the question you are<br />
addressing is whether the Associate Candidate has satisfied<br />
you that s/he is, overall, competent to practise as an Associate.<br />
A suggested way of structuring the discussion is to take it<br />
competency by competency<br />
• for each competency, first consider the pieces of<br />
documentary evidence individually<br />
• identify any that are satisfactory<br />
• identify any that are outstandingly good<br />
• identify any that are clearly below standard<br />
• for each satisfactory (or better) item, note if it demonstrates<br />
another technical competency and note what it contributes<br />
in terms of evidence for the mandatory competencies<br />
• consider the commentary that accompanies each<br />
document and note if it contributes further evidence of<br />
technical competence<br />
• for each commentary, note which mandatory competencies<br />
are covered, and ensure that the candidate has covered all<br />
the mandatory competencies<br />
• review the structured development record and note where it<br />
supplements the documentary evidence<br />
30 PROJECT ManagEMEnT<br />
• at the end of this process, review what you have noted<br />
for each competency (technical and mandatory)<br />
• consider, for example, whether there is an outstanding<br />
piece of evidence that could compensate for a less<br />
satisfactory one<br />
• decide in the round, taking a balanced view, whether the<br />
candidate has satisfied you that the requirements have<br />
been met<br />
• if so, the candidate has passed<br />
• if not, clearly identify the individual items of evidence<br />
that are below standard – these will be referred to in<br />
the feedback<br />
• clearly identify the satisfactory evidence, which the<br />
candidate can ‘bank’.
Step 5 – Notifying <strong>RICS</strong> of the decision<br />
The Associate Candidate must be notified of the decision<br />
within four weeks of being accepted for assessment. If the<br />
decision is to refer, the candidate must get the feedback<br />
report within that time. <strong>RICS</strong> therefore requires the two<br />
Associate <strong>Assessor</strong>s to agree the decision ten working days<br />
after agreeing to undertake the assessment.<br />
Through a process of discussion (see above), you must agree<br />
between you whether to pass or refer the Associate Candidate.<br />
You must then confirm your decision by clicking the outcome<br />
button in the MLE. Both of you must click the same decision<br />
button in the MLE (see MLE <strong>guide</strong> section 5).<br />
Because the decision is evidence-based and measured against<br />
clear criteria, there should be very few cases where Associate<br />
<strong>Assessor</strong>s cannot agree. If that does happen, you must notify<br />
<strong>RICS</strong> as soon as possible but, at the latest, within 10 working<br />
days of accepting the assessment. This gives <strong>RICS</strong> time to<br />
appoint a third Associate <strong>Assessor</strong>. The third assessor will<br />
review all the evidence and reach a decision after a<br />
discussion with the Lead and co-assessors. The third assessor<br />
will in effect have a ‘casting vote’ and the decision will be<br />
reached by a two to one majority.<br />
Note: if, as a result of a casting vote of the third assessor,<br />
the candidate is referred, the third assessor will be<br />
responsible for preparing feedback for the candidate<br />
(see step 6 below).<br />
You must agree to refer a candidate only if you have also<br />
agreed what s/he should do to remedy any deficiencies in the<br />
evidence. Those deficiencies, and the remedy for them, must<br />
be described in the feedback which will be prepared by the<br />
Lead Associate <strong>Assessor</strong>.<br />
The Lead Associate <strong>Assessor</strong> has the responsibility of recording<br />
in the MLE which pieces of evidence may be banked (see<br />
below). The decision is then notified to <strong>RICS</strong>: staff at <strong>RICS</strong> will<br />
check the comments to ensure consistency in the presentation.<br />
PROJECT ManagEMEnT<br />
31
Step 6 - After the Associate Assessment<br />
Approximately four weeks after a portfolio is submitted, <strong>RICS</strong><br />
will email the Associate Candidate stating that the result is<br />
available online. If the candidate has passed, s/he will<br />
become an Associate member. <strong>RICS</strong> staff will take over the<br />
process from here.<br />
If you refer the candidate, s/he must do whatever is required in<br />
the feedback report before submitting for re-assessment.<br />
Feedback<br />
The feedback report is prepared by the Lead Associate<br />
<strong>Assessor</strong>2 . It must<br />
• be competency specific<br />
• identify specific pieces of evidence which were<br />
not acceptable<br />
• give detailed reasons why<br />
• give general guidance and suggestions for improvement<br />
including seeking other/additional experience<br />
• specify how many new pieces of evidence are required.<br />
Normally, to remedy a deficiency, you will suggest something<br />
along one of the following lines<br />
• provide a further piece of evidence for [competency x]<br />
to demonstrate more clearly your skills in…<br />
• gain further experience in… and provide evidence<br />
• undertake [x amount of] structured development to raise<br />
your level of competence in …<br />
Again, there are no set rules, and you can prescribe whatever<br />
you consider reasonable, provided<br />
• it is achievable without creating potential problems for the<br />
candidate at work<br />
• it does not require more than 12 months’ further experience,<br />
so that it does not cause unreasonable delay for the<br />
candidate in coming forward for re-assessment and s/he<br />
will be able to use ‘banked’ evidence (see below)<br />
• it is proportionate.<br />
32 PROJECT ManagEMEnT<br />
Banked evidence<br />
If an Associate Candidate is referred, your feedback must<br />
identify which individual pieces of evidence were satisfactory.<br />
Those pieces of evidence you identify as satisfactory are<br />
banked by the candidate for 12 months from the date on<br />
which the result is posted on the MLE.<br />
For example, suppose for one of the technical competencies<br />
two pieces of evidence were satisfactory and two were not.<br />
Although the candidate will be referred on that competency,<br />
the two satisfactory pieces will be banked – so, when s/he<br />
submits for re-assessment, only two new pieces will be<br />
needed for that competency. The Associate <strong>Assessor</strong>s at the<br />
next attempt will still assess that competency on the basis of<br />
all four pieces of evidence, but they will not question the two<br />
banked pieces. Provided the two new pieces of evidence are<br />
satisfactory, the candidate will have achieved that competency.<br />
Previously referred candidates<br />
<strong>RICS</strong> will notify you if the Associate Candidate you are<br />
assessing has been previously referred. Candidates can<br />
submit for re-assessment as soon as they have assembled the<br />
new or updated evidence required in a feedback report, and a<br />
minimum of four weeks has passed since the previous<br />
Associate Assessment. (If the Associate <strong>Assessor</strong>s specify<br />
that the candidate must complete a longer period<br />
of additional experience, s/he cannot re-submit for Associate<br />
Assessment until that period has been completed). <strong>RICS</strong><br />
aims to use at least one of the previous assessors for<br />
the re-assessment.<br />
When assessing a previously referred candidate, you may not<br />
question any banked evidence, even if you do not agree with<br />
the original Associate <strong>Assessor</strong>s’ view. You must simply accept<br />
that that evidence is satisfactory, and assess the candidate on<br />
the basis of the new/additional evidence submitted. If you<br />
think the original assessment was poor you should however<br />
notify <strong>RICS</strong> through the MLE.<br />
2 The only exception to this is where the two original assessors have not agreed,<br />
and the candidate is referred as a result of the casting vote of a third assessor.<br />
In this case, the third assessor prepares the feedback report.
Step 6 - After the Associate Assessment<br />
Consistency<br />
<strong>RICS</strong> is committed to ensuring consistent assessment<br />
standards. The process of discussion with your fellow assessor<br />
is one way decisions are moderated and consistency of<br />
standards is achieved.<br />
You can have the added confidence that your decisions will<br />
from time to time be reviewed through the assessor quality<br />
assurance process. Do not see this as a threat: it is there<br />
to ensure fairness and to help and support Associate <strong>Assessor</strong>s,<br />
not to control them or catch them out. If an Associate<br />
<strong>Assessor</strong> is found, through this mechanism, to be notably out<br />
of line with others, <strong>RICS</strong> will provide further training and advice<br />
to remedy this.<br />
Appeals<br />
Associate Candidates have the right to appeal against a referral.<br />
They cannot appeal simply because they disagree with the<br />
decision of the Associate <strong>Assessor</strong>s. For an appeal to be<br />
successful a candidate must be able to show fault in the way<br />
the Associate Assessment was conducted, leading to an<br />
unfair decision. Examples would be administrative error or<br />
procedural unfairness.<br />
The Associate Candidate has 21 working days from the<br />
date of notification of the outcome of the Associate<br />
Assessment to make an appeal. The appeal will be considered<br />
by two appeal panel members who have experience of<br />
Associate Assessment but were not assessors involved in<br />
the original decision.<br />
If the panel declines the appeal, the referral will stand and the<br />
candidate must provide the additional evidence specified in<br />
the feedback report before s/he can be re-assessed.<br />
If the panel allows the appeal, <strong>RICS</strong> will write to the Associate<br />
Candidate advising that the original Associate Assessment<br />
result and feedback report are now void. The portfolio will then<br />
go forward for Associate Assessment with different Associate<br />
<strong>Assessor</strong>s using the existing evidence and structured<br />
development record. The candidate may not submit any new<br />
documentation for the re-assessment. The appeal fee will<br />
be refunded.<br />
If the two members of the appeal panel cannot reach a<br />
unanimous decision, the appeal will be allowed.<br />
Audit and quality assurance<br />
Associate Candidates<br />
<strong>RICS</strong> is committed to ensuring that Assoc<strong>RICS</strong> is supported<br />
by rigorous processes so that employers, clients and the<br />
public can have confidence that anyone who achieves the<br />
qualification is competent to practise as an Assoc<strong>RICS</strong>.<br />
<strong>RICS</strong> will select a number of Associate Candidates for an audit<br />
as part of the quality assurance process. If an Associate<br />
Candidate’s evidence is audited, the candidate and Associate<br />
Supporter may be asked for further evidence that the work is<br />
all original. <strong>RICS</strong> may also ask the Associate Proposer for<br />
further information about his/her knowledge of the candidate.<br />
10% of all candidates will be interviewed by telephone by<br />
trained <strong>RICS</strong> auditors.<br />
As an Associate <strong>Assessor</strong> you may nominate an Associate<br />
Candidate for a verification interview if you have doubts about<br />
whether his or her evidence is genuinely original - for example,<br />
if you suspect plagiarism, or passing off another person’s<br />
work as his or her own. The remainder of the 10% will be<br />
selected randomly.<br />
The interview is conducted by telephone by an <strong>RICS</strong> auditor.<br />
Its purpose is not to re-assess competence, but to verify the<br />
extent of the candidate’s involvement in the work covered by<br />
his or her evidence. The decision on whether to pass or refer<br />
the candidate will not be affected by the interview.<br />
If the auditor is not satisfied, the individual, employer, Associate<br />
Supporter and Associate Proposer concerned may be referred<br />
to <strong>RICS</strong> Regulation.<br />
If, in the course of assessing, you come across a piece<br />
of evidence, commentary, or structured development that<br />
causes you concern - or one you consider outstanding -<br />
you must inform <strong>RICS</strong> using the alert and feedback box in<br />
the results screen in the MLE. This helps <strong>RICS</strong> to measure<br />
and ensure consistency across the Associate Assessment.<br />
Picking up on any concerns will help to make this a selfregulatory<br />
assessment.<br />
Associate <strong>Assessor</strong>s<br />
<strong>RICS</strong> will maintain detailed <strong>management</strong> information on all<br />
Associate Assessments, by region, pathway, firm, assessor<br />
etc. Any significant anomalies in pass rate, appeal rate,<br />
complaints, etc should be readily apparent. <strong>RICS</strong> will also<br />
require assessor training to be maintained and skills to be<br />
updated as necessary. <strong>RICS</strong> welcomes your individual feedback<br />
as assessors, and will be receptive to any suggestions for<br />
improvements to the process.<br />
PROJECT ManagEMEnT<br />
33
Step 6 - After the Associate Assessment<br />
Maintaining Associate <strong>Assessor</strong>s’ skills<br />
<strong>RICS</strong> provides Associate <strong>Assessor</strong>s with an online community.<br />
This enables you to share best practice and discuss issues<br />
of concern. It will also be used by <strong>RICS</strong> to communicate with<br />
assessors through regular updates.<br />
As an Associate <strong>Assessor</strong> you are committed, through the<br />
service level agreement, to continuous improvement and<br />
development. <strong>RICS</strong> may from time to time invite you to<br />
undertake refresher training.<br />
Contacts<br />
<strong>RICS</strong> contact centre<br />
0870 333 1600<br />
Associate <strong>Assessor</strong> inbox<br />
assocassessors@rics.org<br />
Internal inbox for automated emails from MLE<br />
assocadmin@rics.org<br />
Associate micro-site address<br />
www.rics.org/associate<br />
Access to the MLE<br />
https://mle.rics.org<br />
34 PROJECT ManagEMEnT
Appendix<br />
<strong>Assessor</strong> user <strong>guide</strong> for the MLE<br />
<strong>Assessor</strong> user <strong>guide</strong> for the Managed<br />
Learning Environment (MLE)<br />
What is the MLE ?<br />
The Managed Learning Environment (MLE) is an online<br />
system whereby a candidate can upload evidence and<br />
structured development ready to be assessed online.<br />
Overview<br />
How the candidate uses the MLE<br />
• The system allows candidates to upload documents<br />
and link each one to a technical competency<br />
• With each document they submit a commentary<br />
explaining how it demonstrates the competency<br />
concerned, and how it demonstrates other technical<br />
and/or mandatory competencies.<br />
• Candidates also add ‘Structured Development’. This is a<br />
log of the activities they have carried out in the last year to<br />
demonstrate that they have undertaken 48 hours structured<br />
development against their chosen pathway<br />
The evidence consists of<br />
• For a candidate to submit a portfolio assessment they<br />
must have added four pieces of workplace evidence<br />
against each technical competency, together with a 300<br />
word commentary for each. The evidence, taken in the<br />
round, must also demonstrate the mandatory competencies.<br />
Work towards achieving the mandatory and technical<br />
competencies is also shown by the structured<br />
development record.<br />
• In addition to the evidence above, which you assess,<br />
candidates must have uploaded a scanned copy of their<br />
relevant qualification, their work experience and a minimum<br />
of two declaration forms, to satisfy <strong>RICS</strong> of their eligibility<br />
for Associate Assessment. This material is checked by<br />
<strong>RICS</strong> staff.<br />
PROJECT ManagEMEnT<br />
35
Managed Learning Environment (MLE) User Guide<br />
1. Homepage<br />
1.1 Welcome<br />
When you first login to the MLE you will be presented with a welcome page. The first section will display your<br />
name and any alerts generated by the system.<br />
1.2 Alerts<br />
The alert section can be collapsed or moved into a different area of the page to suit your own user requirements.<br />
Alerts are the notifications from <strong>RICS</strong> that could be relevant to you. The sections contain a title, message details and<br />
date added. Click on the title of the Alert to take you to the full message.<br />
1.3 My details<br />
1. When you first enter the MLE you need to check your details. On the header bar at the top click on My Details.<br />
2. You can then edit your telephone number and email if required. It is important that these are kept up to date,<br />
to enable assessors to contact each other during the assessment.<br />
3. Please note: if you update details in the MLE, those details are not updated on any other <strong>RICS</strong> system. If you<br />
want your details to be changed in all <strong>RICS</strong> systems then go to www.rics.org/mydetails<br />
36 PROJECT ManagEMEnT
Managed Learning Environment (MLE) User Guide<br />
2. Assessment preliminaries<br />
2.1 Accepting/Rejecting a candidate<br />
1. When you have been allocated a candidate you will receive email notification.<br />
2. Log into the MLE and go to the main header at the top. Click on Assessments and then My <strong>Assessor</strong> Groups.<br />
3. You will see a candidate or a list of the candidates that have been allocated to you for assessment.<br />
4. Click on ‘List Records’ next to the <strong>Assessor</strong> Group name in the Actions column. The candidate’s details will then<br />
display. The view will show the candidate’s name, employment details, practice area, sector of industry, specialism<br />
and the date added to the <strong>Assessor</strong> Group.<br />
5. Once you have viewed the details of the candidate under the Actions column click on the Accept / Reject<br />
<strong>Assessor</strong> Group to accept or reject the assessment.<br />
PROJECT ManagEMEnT<br />
37
Managed Learning Environment (MLE) User Guide<br />
6. In the result drop down select your outcome.<br />
7. If you select Reject you must state a reason in the notes field.<br />
8. If you select Accept, do not enter any text in the notes field.<br />
9. Any candidates you have accepted will now appear under the heading ‘Assessment’ and then ‘Assessment<br />
for Evaluation’.<br />
38 PROJECT ManagEMEnT
Managed Learning Environment (MLE) User Guide<br />
2.2 Assessments for evaluation<br />
1. In the header ‘Assessment’ and then ‘Assessments for Evaluation’ you will be able to see the candidate(s)<br />
awaiting assessment.<br />
2. In the column ‘View’ there are the following headings<br />
• Evidence – click to view the evidence submitted and add comments for your own personal use<br />
• Structured Development – click to view the entries against structured development<br />
• Summary – click to view details of qualifications and work experience.<br />
PROJECT ManagEMEnT<br />
39
Managed Learning Environment (MLE) User Guide<br />
3 Assessing evidence<br />
3.1 Review Evidence<br />
1. This screen allows you to view the evidence that has been submitted.<br />
2. To view the documents click on the Evidence title. The description and competencies aligned to that evidence<br />
will be displayed. To view the uploaded document just click on the link.<br />
3. You can then click reviewed and add a comment for your own records against that evidence. Ensure you click<br />
Update at the bottom of the screen to save your comments.<br />
4. Once you click reviewed, your fellow assessor will be able to see that you have reviewed that evidence. However<br />
s/he will not be able to see your comments. Your comments are for your own personal use, for reference when<br />
discussing the candidate with your fellow assessor.<br />
40 PROJECT ManagEMEnT
Managed Learning Environment (MLE) User Guide<br />
3.2 Review Structured Development<br />
1. This screen allows you to view the Structured Development the candidate has submitted.<br />
2. Once you have reviewed the record you can then click ‘reviewed’ and add a comment for your own records<br />
against that entry. Ensure you click Update at the bottom of the screen to save your comments.<br />
3. Once you click reviewed your fellow assessor will be able to see that you have reviewed that evidence. However<br />
s/he will not be able to see your comments. Your comments are for your own personal use, for reference when<br />
discussing the candidate with your fellow assessor.<br />
PROJECT ManagEMEnT<br />
41
Managed Learning Environment (MLE) User Guide<br />
3.3 Assessment Summary View<br />
1. The Assessment Summary view allows you to view the following<br />
• Name<br />
• Pathway<br />
• Practice Area<br />
• Work Experience<br />
• Qualification (if applicable)<br />
• Declarations<br />
• Number of pieces of evidence submitted<br />
• Number of hours of structured development submitted<br />
2. There is no need for you to check the qualification or declarations. These are for your information only.<br />
42 PROJECT ManagEMEnT
Managed Learning Environment (MLE) User Guide<br />
4 Contact with fellow assessor<br />
4.1 <strong>Assessor</strong> Group Members<br />
1. You will find your fellow assessor’s details under Assessment for Evaluation. If you access any of the sub menus,<br />
you will see a tab ‘<strong>Assessor</strong> Group Members’.<br />
2. It is the responsibility of the Lead <strong>Assessor</strong> to make first contact with the co-assessor.<br />
3. If you are the Lead <strong>Assessor</strong> you will see in this view the name, contact number and email address of your<br />
co-assessor. You will also see whether s/he has accepted the candidate yet and whether s/he has assigned<br />
an outcome.<br />
5 Decision<br />
5.1 Adding the result<br />
1. Once you have had an offline conversation with your fellow assessor, click Evaluate next to the candidate’s name<br />
in the Assessments for Evaluation screen (you can also access this view via the tab ‘Informal sign off’).<br />
PROJECT ManagEMEnT<br />
43
Managed Learning Environment (MLE) User Guide<br />
2. Once you have clicked Evaluate you will see the below screen<br />
3. If the candidate has passed, select Pass from the drop down menu and click submit. You are not required<br />
to do anything further for this assessment.<br />
4. If the candidate has not passed, select Refer from the results dropdown and select submit. If you are the Lead<br />
<strong>Assessor</strong>, follow the instructions in section 2.8 below. If you are the co-assessor, you need do nothing further for<br />
this assessment.<br />
5. If after detailed discussion you have been unable to agree on a result click on No Outcome – this must only be<br />
used as a last resort if no agreement can be reached between you and your co-assessor.<br />
6. If anything in the candidate’s evidence gives you cause for concern, tick the Raise Concerns box and record<br />
your concerns in the Notes field – you can select an option from the results drop down.<br />
44 PROJECT ManagEMEnT
Managed Learning Environment (MLE) User Guide<br />
6 Referral and feedback<br />
6.1 Group Leader Outcome - Adding Feedback<br />
Feedback Screen 1<br />
1. If the candidate is referred, the Lead <strong>Assessor</strong> must add feedback in the form of a report. To access the report<br />
format go to Assessments and then Group Leader Outcomes.<br />
2. Click on ‘Add Outcome’ next to the candidate’s name.<br />
Feedback Screen 2<br />
1. On the next screen you will be able to see the co-assessor’s outcome. In the Status box click Refer.<br />
2. If you add anything in the notes field this will also display to the candidate. You can leave this element blank<br />
if you prefer, and add more detail on the following pages.<br />
PROJECT ManagEMEnT<br />
45
Managed Learning Environment (MLE) User Guide<br />
3. The next page displays the feedback report. Any comments you add here will be visible to the candidate after<br />
you click submit.<br />
4. Add comments against any competency that did not meet the requirements. Be specific about the evidence you<br />
are writing about: this will help the candidate when preparing for re-submission. You must identify any pieces<br />
of evidence which are satisfactory, so that they can be ‘banked’ by the candidate.<br />
5. At the box at the end add how many new pieces of evidence for this competency the candidate needs to submit<br />
in order to reapply for assessment.<br />
6. In the Further Experience Required box state, if applicable, how much more experience the candidate is required<br />
to gain (in months).<br />
7. Structured Development – add here any comments on the structured development records and specify if there<br />
are particular competencies on which you believe the candidate should focus his/her structured development.<br />
8. General comments – add here an overall comment summarising the submission.<br />
9. Once you are happy, click submit.<br />
46 PROJECT ManagEMEnT
Managed Learning Environment (MLE) User Guide<br />
6.2 Previously Evaluated Assessments<br />
1. To review all historical assessments go to Assessments and then Previously Evaluated Assessment. You will<br />
need to refer to previous assessments if you are re-assessing a previously referred candidate, if an<br />
assessment is being reviewed as part of the quality assurance process or if an appeal has been lodged against a<br />
recent assessment.<br />
2. If you need to view any previous feedback, go to Assessment and then Group Leader Outcomes.<br />
3. Once <strong>RICS</strong> has made the feedback live to the candidate, it will then be shown on screen (including any<br />
amendments <strong>RICS</strong> staff may have made).<br />
PROJECT ManagEMEnT<br />
47
<strong>RICS</strong> HQ<br />
Parliament Square<br />
London SW1P 3AD<br />
United Kingdom<br />
Worldwide media<br />
enquiries:<br />
e pressoffice@rics.org<br />
Contact Centre:<br />
e contactrics@rics.org<br />
t +44 (0)870 333 1600<br />
f +44 (0)20 7334 3811<br />
Advancing standards in land, property and construction.<br />
<strong>RICS</strong> is the world’s leading qualification when it comes to<br />
professional standards in land, property and construction.<br />
In a world where more and more people, governments, banks and<br />
commercial organisations demand greater certainty of professional<br />
standards and ethics, attaining <strong>RICS</strong> status is the recognised<br />
mark of property professionalism.<br />
Over 100 000 property professionals working in the major established<br />
and emerging economies of the world have already recognised the<br />
importance of securing <strong>RICS</strong> status by becoming members.<br />
<strong>RICS</strong> is an independent professional body originally established<br />
in the UK by Royal Charter. Since 1868, <strong>RICS</strong> has been committed<br />
to setting and upholding the highest standards of excellence and<br />
integrity – providing impartial, authoritative advice on key issues<br />
affecting businesses and society.<br />
<strong>RICS</strong> is a regulator of both its individual members and firms enabling<br />
it to maintain the highest standards and providing the basis for<br />
unparalleled client confidence in the sector.<br />
<strong>RICS</strong> has a worldwide network. For further information simply contact<br />
the relevant <strong>RICS</strong> office or our Contact Centre.<br />
Europe<br />
(excluding<br />
United Kingdom)<br />
Rue Ducale 67<br />
1000 Brussels<br />
Belgium<br />
t +32 2 733 10 19<br />
f +32 2 742 97 48<br />
ricseurope@rics.org<br />
United Kingdom<br />
Parliament Square<br />
London SW1P 3AD<br />
United Kingdom<br />
t +44 (0)870 333 1600<br />
f +44 (0)207 334 3811<br />
contactrics@rics.org<br />
Asia<br />
Room 1804<br />
Hopewell Centre<br />
183 Queen’s Road East<br />
Wanchai<br />
Hong Kong<br />
t +852 2537 7117<br />
f +852 2537 2756<br />
ricsasia@rics.org<br />
Africa<br />
PO Box 3400<br />
Witkoppen 2068<br />
South Africa<br />
t +27 11 467 2857<br />
f +27 86 514 0655<br />
ricsafrica@rics.org<br />
Americas<br />
60 East 42nd Street<br />
Suite 2918<br />
New York, NY 10165<br />
USA<br />
t +1 212 847 7400<br />
f +1 212 847 7401<br />
ricsamericas@rics.org<br />
Middle East<br />
Office F07, Block 11<br />
Dubai Knowledge Village<br />
Dubai<br />
United Arab Emirates<br />
t +971 4 375 3074<br />
f +971 4 427 2498<br />
ricsmiddleeast@rics.org<br />
Oceania<br />
Suite 2, Level 16<br />
1 Castlereagh Street<br />
Sydney<br />
NSW 2000<br />
Australia<br />
t +61 2 9216 2333<br />
f +61 2 9232 5591<br />
info@rics.org.au<br />
India<br />
48 & 49 Centrum Plaza<br />
Sector Road<br />
Sector 53, Gurgaon – 122002<br />
India<br />
t +91 124 459 5400<br />
f +91 124 459 5402<br />
ricsindia@rics.org<br />
rics.org<br />
MARCH 2010/ VP/739