of the Year
of the Year
of the Year
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her management <strong>of</strong> where <strong>the</strong> two integrate have<br />
demonstrated that Jenn is a manager and a leader, a<br />
combination that not all managers possess. The<br />
organization can make you a manager, but only your<br />
staff can make you a leader. Jenn has earned <strong>the</strong><br />
respect <strong>of</strong> her staff. She is <strong>of</strong> a different generation<br />
than <strong>the</strong> majority <strong>of</strong> her staff but <strong>the</strong> widely publicized<br />
“generation gap” in nursing does not exist in her<br />
relationship with any <strong>of</strong> her staff members.<br />
Jenn is committed to patient experience. Several times<br />
a week, she rounds with families to learn about any<br />
concerns or complaints. She <strong>the</strong>n tackles systems and<br />
“I appreciate that when I go to Jenn with concerns or complaints<br />
about some issue I've come across, she finds <strong>the</strong> right balance <strong>of</strong><br />
giving me a moment to just vent followed by engaging me in<br />
discussion and problem-solving. If it's a systems issue, <strong>the</strong>n I can<br />
count on Jenn ei<strong>the</strong>r passing my thoughts on to <strong>the</strong> appropriate<br />
work group or brainstorming with me about what steps I can take<br />
to start tackling <strong>the</strong> problem myself. I love that my boss doesn't try<br />
to solve all <strong>of</strong> my problems for me but challenges me to get<br />
engaged in solutions.”<br />
Melanie, 9N RN<br />
communication issues to ensure that her staff have<br />
what <strong>the</strong>y need to provide excellent care.<br />
Communication is important to her, and she is skilled<br />
at inviting discussion on important topics and<br />
encouraging staff engagement in problem solving. Jenn<br />
welcomes change, and 9N has taken <strong>the</strong> role <strong>of</strong> pilot<br />
unit for multiple performance and quality<br />
improvement initiatives. On a daily basis, she is aware<br />
<strong>of</strong> <strong>the</strong> unit “pulse”, and is efficient, decisive, and<br />
thoughtful in her decision making.<br />
Jenn exemplifies <strong>the</strong> Nurse Manager needed in today’s<br />
healthcare environment.<br />
“When I look at Jenn, I see<br />
a future CNO”<br />
Jennifer Jacoby<br />
VP/Chief Nursing Officer<br />
“We are given <strong>the</strong> environment to grow and challenge ourselves intellectually and develop our own ways<br />
to improve <strong>the</strong> nursing pr<strong>of</strong>ession… I love how Jenn lets her employees be a part <strong>of</strong> <strong>the</strong> solution and <strong>the</strong><br />
development <strong>of</strong> 9N. Change is seen as a positive and potentially a groundbreaking instance, ra<strong>the</strong>r than<br />
as ano<strong>the</strong>r thing on <strong>the</strong> already long list to do.”<br />
Jess, 9N RN