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Jennifer Fox, MSHCM, RN, CPN Nurse Manager, 9N Pediatric Acute Care Medical Manager: Ruby Jason Jenn began at OHSU as a new nursing graduate. A natural leader, she has transitioned through the roles of charge nurse, nursing practice education coordinator, and now serves 9N as nurse manager. The recent fire event in Doernbecher, which garnered “As a person who has grown up at OHSU (staff nurse, national attention, was a prime example of Jenn’s leadership educator, NPEC, manager) being a manager has been and capability. She was there on a Saturday to make sure an the most challenging experience of my career so employee received their evaluation. Because she was there, far. Though it is a roller coaster, the highs are so she was one of the responders, bringing the patient to the rewarding. During the lows, it is truly the team I work floor, rolling out the flames and getting the patient the help with every day that keeps me going. I am so proud to she needed. She then saw to the safety of her staff and the say I am a part of the PACM team. As a manager, my emotional toll this had on everyone there. She talked to role is to help move the team forward. I don’t pick parents, called the appropriate hospital administrator staff, the direction; I guide the team along the path, so we provided counseling and comfort opportunities and did not never get stuck.” Jennifer Fox leave until she was sure that every staff member was ok. In the ensuing days with the media attention, the fire marshal’s inspections, and the CMS survey Jenn’s openness and leadership were cited over and over as being a major source of evidence that the staff did all they could to prevent this injury from becoming worse. She never lost her confidence in her staff, in their abilities, and in their intent to care for this patient and all the other patients on 9N. But one incident does not make a leader: Jenn continually shows her leadership and managerial expertise. Other departments in the hospital seek her out to be a member of their committees due to her balanced approach, her clinical expertise and in her expertise in Epic documentation issues. Her passion for the patients, her passion for the staff and The Management category is described as “a nurse who demonstrates exceptional management of nursing or patient care services in any setting. This nurse manages the role and application to ensure that practice standards are upheld and that the environment is designed to support the nursing professional role and nursing practice."
her management of where the two integrate have demonstrated that Jenn is a manager and a leader, a combination that not all managers possess. The organization can make you a manager, but only your staff can make you a leader. Jenn has earned the respect of her staff. She is of a different generation than the majority of her staff but the widely publicized “generation gap” in nursing does not exist in her relationship with any of her staff members. Jenn is committed to patient experience. Several times a week, she rounds with families to learn about any concerns or complaints. She then tackles systems and “I appreciate that when I go to Jenn with concerns or complaints about some issue I've come across, she finds the right balance of giving me a moment to just vent followed by engaging me in discussion and problem-solving. If it's a systems issue, then I can count on Jenn either passing my thoughts on to the appropriate work group or brainstorming with me about what steps I can take to start tackling the problem myself. I love that my boss doesn't try to solve all of my problems for me but challenges me to get engaged in solutions.” Melanie, 9N RN communication issues to ensure that her staff have what they need to provide excellent care. Communication is important to her, and she is skilled at inviting discussion on important topics and encouraging staff engagement in problem solving. Jenn welcomes change, and 9N has taken the role of pilot unit for multiple performance and quality improvement initiatives. On a daily basis, she is aware of the unit “pulse”, and is efficient, decisive, and thoughtful in her decision making. Jenn exemplifies the Nurse Manager needed in today’s healthcare environment. “When I look at Jenn, I see a future CNO” Jennifer Jacoby VP/Chief Nursing Officer “We are given the environment to grow and challenge ourselves intellectually and develop our own ways to improve the nursing profession… I love how Jenn lets her employees be a part of the solution and the development of 9N. Change is seen as a positive and potentially a groundbreaking instance, rather than as another thing on the already long list to do.” Jess, 9N RN
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