Mydin efficiently scaled its infrastructure and delivers ... - Citrix
Mydin efficiently scaled its infrastructure and delivers ... - Citrix
Mydin efficiently scaled its infrastructure and delivers ... - Citrix
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“<br />
We have slashed the time taken<br />
to update a new software patch<br />
across 2,000 desktops by 500<br />
times, from over 120 man-hours<br />
previously to just 15 minutes<br />
today. This phenomenal<br />
elimination in time has meant<br />
that our IT support staff can<br />
now focus on providing users<br />
with more breakthrough<br />
productivity improvements.<br />
Malik Murad Ali,<br />
IT Director,<br />
<strong>Mydin</strong><br />
”<br />
<strong>Mydin</strong> <strong>efficiently</strong> <strong>scaled</strong> <strong>its</strong><br />
<strong>infrastructure</strong> <strong>and</strong> <strong>delivers</strong><br />
applications on dem<strong>and</strong><br />
through virtualization<br />
<strong>Mydin</strong> Mohamed Holdings Berhad (<strong>Mydin</strong>) has grown from a single store<br />
selling toys in 1956 into Malaysia’s largest retailer with 55 outlets nationwide,<br />
including four hypermarkets <strong>and</strong> five <strong>Mydin</strong> mart franchises. <strong>Mydin</strong> employs<br />
6,500 staff nationwide <strong>and</strong> earned over US$480 million in <strong>its</strong> last financial year.<br />
<strong>Mydin</strong>’s success over the years is due to <strong>its</strong> ability to provide quality products<br />
to customers at a low price. To deliver cost savings to <strong>its</strong> customers, <strong>Mydin</strong><br />
gets <strong>its</strong> products directly from global <strong>and</strong> local manufacturers.<br />
Driving growth with a robust IT platform<br />
To become a leading provider of wholesale hypermarkets in Malaysia, <strong>Mydin</strong><br />
needed to boost <strong>its</strong> IT operations. “In our quest to deliver better products <strong>and</strong><br />
services to our customers, we realized we needed a robust technology platform<br />
to support our dynamic operations,” said Malik Murad Ali, IT director, <strong>Mydin</strong>.<br />
In 2001, the company implemented <strong>its</strong> first centralized Enterprise Resource<br />
Planning (ERP) system <strong>and</strong> was looking for ways to deliver the application<br />
to <strong>its</strong> users in <strong>its</strong> seven branches. “Our vendor recommended <strong>Citrix</strong> <strong>and</strong> after<br />
extensive testing, we selected <strong>Citrix</strong> XenApp as our application delivery<br />
platform,” explained Malik.<br />
“With XenApp, the application runs on the server at the datacenter but from<br />
a user perspective, it appears to be running on their desktop. This helped us<br />
remove the complexity of installing the software <strong>and</strong> the complexity involved<br />
in delivering it to multiple branches. The best part—it works out of the<br />
box,” he added.<br />
Since 2004, <strong>Mydin</strong> has implemented three major platform changes, using<br />
<strong>Citrix</strong> ® XenApp to consolidate <strong>and</strong> st<strong>and</strong>ardize <strong>its</strong> business applications.<br />
<strong>Mydin</strong> is now able to support anytime, anywhere application delivery to the<br />
growing number of users from a central location even in areas where broadb<strong>and</strong><br />
throughput is low.<br />
www.citrix.com<br />
<strong>Mydin</strong> Mohamed Holdings Berhad Case Study
2<br />
Key benef<strong>its</strong><br />
• Improved application<br />
availability <strong>and</strong> access<br />
• Slashed software upgrade<br />
time from 120 man-hours<br />
to 15 minutes<br />
• Simplified management of<br />
multiple application identities<br />
<strong>and</strong> passwords<br />
• Reduced network <strong>and</strong><br />
b<strong>and</strong>width costs<br />
• Reduced server footprint<br />
• Immediately uncovered<br />
$50,000 in purchasing errors<br />
through better information<br />
Network environment<br />
• <strong>Citrix</strong> Access Gateway<br />
• <strong>Citrix</strong> Branch Repeater<br />
• <strong>Citrix</strong> XenApp<br />
• <strong>Citrix</strong> XenDesktop<br />
• <strong>Citrix</strong> XenServer<br />
Implementation <strong>and</strong> deployment of XenServer<br />
<strong>and</strong> XenDesktop<br />
In line with improving application performance to <strong>its</strong> users, <strong>Mydin</strong> also wanted<br />
to enhance <strong>its</strong> server environment <strong>and</strong> increase server utilization. “With IT<br />
being extensively used within our organization, we wanted to realize the<br />
benef<strong>its</strong> of scale by improving the delivery of business applications running<br />
on our servers to more users <strong>and</strong> nodes,” said Malik.<br />
As the company was undergoing rapid business expansion, it also wanted to<br />
maximize the use of <strong>its</strong> entire technology <strong>infrastructure</strong>. In 2006, <strong>Mydin</strong> began<br />
implementing server virtualization, using <strong>Citrix</strong> ® XenServer ® to cost-effectively<br />
scale <strong>its</strong> IT platform <strong>and</strong> deliver applications on dem<strong>and</strong>.<br />
“We wanted to see how server virtualization could help us deploy multiple<br />
virtual servers on fewer blades, all while maintaining or exceeding our current<br />
blade performance,” explained Malik.<br />
With <strong>Citrix</strong> Access Gateway providing access to <strong>Mydin</strong>’s applications over the<br />
Internet, <strong>its</strong> executives are able to enjoy secure access to corporate applications<br />
while on overseas business sourcing trips. Additionally, a virtualized server<br />
environment facilitates the rapid commissioning of new servers for on-dem<strong>and</strong><br />
testing, training <strong>and</strong> production.<br />
In 2009, the company continued with <strong>its</strong> virtualization drive by implementing<br />
<strong>Citrix</strong> ® XenDesktop ® to exp<strong>and</strong> <strong>and</strong> convert existing branch PCs into thin<br />
clients. To accelerate <strong>and</strong> secure application access, <strong>Mydin</strong> leveraged <strong>Citrix</strong> ®<br />
Branch Repeater to reduce b<strong>and</strong>width consumption <strong>and</strong> improve desktop<br />
<strong>and</strong> application delivery to <strong>its</strong> branch users.<br />
Over 500 key personnel can now access <strong>its</strong> core business application, One,<br />
from any location, at any time, via any enabled device, over any connection.<br />
According to Malik, <strong>Citrix</strong> virtualization was chosen because of <strong>its</strong> superior<br />
functionality <strong>and</strong> seamless desktop interface. “As most of our users are not<br />
IT-savvy people, the <strong>Citrix</strong> solution is perfect as it is intuitive, easy to use<br />
<strong>and</strong> requires minimal training,” he added.<br />
The new virtualized, efficient IT environment<br />
boosted operations <strong>and</strong> business performance<br />
<strong>Mydin</strong> has been able to <strong>efficiently</strong> scale <strong>its</strong> IT platform to meet growing<br />
business dem<strong>and</strong>. “We’re currently serving 1,000 users, but with the <strong>Citrix</strong><br />
virtual server configuration, we can scale up to 5,000 without adding a single<br />
physical server—effectively saving up to ten times what we would have paid<br />
if we were to acquire physical servers for future deployments,” said Malik.<br />
The efficiency of <strong>its</strong> IT environment has also improved. The company expects<br />
to reap energy savings <strong>and</strong> have a smaller server footprint from a virtualized<br />
solution instead of adding physical servers.
Fast turnaround time for application rollout<br />
<strong>and</strong> upgrade<br />
<strong>Citrix</strong> solutions have also reduced the time <strong>Mydin</strong>’s IT personnel need to<br />
deploy <strong>and</strong> maintain applications. “We have slashed the time taken to update<br />
a new software patch across 2,000 desktops by 500 times, from over 120<br />
man-hours previously to just 15 minutes today. This phenomenal elimination<br />
in time has meant that our IT support staff can now focus on providing users<br />
with more breakthrough productivity improvements,” said Malik.<br />
Rapid return on investments achieved in<br />
two months<br />
The significant cost savings from enhanced availability <strong>and</strong> easier support<br />
has led <strong>Mydin</strong> to achieve a return on investment in <strong>Citrix</strong> solutions within<br />
the first two months of implementation. Malik said, “We were able to<br />
consolidate applications into a single location <strong>and</strong> this allowed for better<br />
information management. In fact, soon after implementation, we were able<br />
to identify errant suppliers that were double-delivering products totaling<br />
over US$50,000.”<br />
Malik concluded, “A virtualized platform for our servers <strong>and</strong> applications<br />
really improved our <strong>infrastructure</strong> scalability. We went from 20 to 40 to our<br />
current 55 stores <strong>and</strong> we can easily scale up to 100 using <strong>Citrix</strong> virtualization<br />
technology. Hence, to the CIOs considering virtualization, my advice is to<br />
go for it—the benef<strong>its</strong> are tremendous.”<br />
<strong>Mydin</strong> Mohamed Holdings Berhad Case Study<br />
3
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About <strong>Citrix</strong><br />
<strong>Citrix</strong> Systems, Inc. (NASDAQ:CTXS) is a leading provider of virtual computing solutions that help companies deliver IT as an<br />
on-dem<strong>and</strong> service. Founded in 1989, <strong>Citrix</strong> combines virtualization, networking, <strong>and</strong> cloud computing technologies into a full<br />
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