SFCD: Federal Commander Digital System - Federal Signal

Federal Commander Digital System
1. Both the novice's computer and the expert's computer must be running a version of
Windows XP, XP Pro, or Windows Server.
2. The novice's computer and the expert's computer must be connected to the Internet.
3. The novice's computer must be able to send an email.
V. Sending a Remote Assistance Invitation:
1. Contact the expert and set up a time and date for the „Remote Assistance‟.
2. Get the email address of the expert's computer ___________________________. i.e.
techsupport@fedsig.com
3. Open Help and Support Center, by using the mouse to left-click on [Start], and then leftclick
on [Help and Support].
4. Under Ask for Assistance, using the mouse, left-click on [Invite a friend to connect to
your computer with Remote Assistance].
5. The Remote Assistance page is displayed. Using the mouse, left-click on [Invite someone
to help you].
6. Using the mouse, left-click on „Type in e-mail address‟ box . Type in the email address for
the expert's computer.
i.e. techsupport@fedsig.com
7. Using the mouse left-click on [Invite this person].
8. If desired, type your name and a message. Using the mouse left-click on each box and
then type the desired text.
9. Using the mose, left-click on [Continue]
10. Enter the hours duration, by using the mouse and left-clicking on the arrow, and then
selecting the hours.
i.e. 4 hours shown in the example below.
178
Service and Customer Support