SFCD: Federal Commander Digital System - Federal Signal
SFCD: Federal Commander Digital System - Federal Signal
SFCD: Federal Commander Digital System - Federal Signal
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<strong>Federal</strong> <strong>Commander</strong> <strong>Digital</strong> <strong>System</strong><br />
3. The service technician will need to know the username and password of a user with<br />
Administrative rights to access the system.<br />
Remote Assistance<br />
Instructions For Requesting Remote Assistance in Windows XP<br />
I. Purpose: The purpose of this document is to establish a written procedure on how to request<br />
remote assistance in Windows XP.<br />
Remote Assistance is a technology in Windows XP which enables Windows XP<br />
users to help each other over the Internet. With this tool, one user, called the<br />
"Expert," can view the desktop of another user, the "Novice." With the Novice's<br />
permission, the Expert can even share control of the Novice's computer to resolve<br />
issues remotely..<br />
Note: An instruction is also available at the Microsoft website.<br />
http://support.microsoft.com/?kbid=300546<br />
II. Qualifications: Intermediate level computer knowledge required.<br />
III. Precautions: Customer is responsible for computer security, virus protection, ensuring proper<br />
permission and documentation is accomplished in reference to software policy.<br />
IV. Requirements: (If unable to confirm any of the following requirements please contact the<br />
local computer expert)<br />
177<br />
Service and Customer Support
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