an investigative analysis of the psychological characteristics and job ...

Carrel, et al. (1997:489) are of the opinion that conflict arises in the workplace when two
interdependent parties perceive that they have incompatible goals and scarce resources, and there
is interference from each other in achieving these goals or gaining the resources.
Tyrrel (2003:22) is of the opinion that conflict is all too rife in what people do. It can greatly damage
interpersonal relationships and a non-emotional way is needed to manage conflict
Conflict situations often exist in the CEl's working environment He must be able to approach
these situations calmly and rationally. If the conflict exists, for example, between a student and an
employer it will often be expected of the CEl to act as an arbitrator. The CEl should then be able
to listen to both sides' version of the events objectively and try to find a solution to the conflict that
is acceptable to both parties. If the CEl is involved in the conflict himself, he must be able to
distance himself from the conflict and approach apossible solution calmly and objectively.
2.4.26 Ability to Manage Time
According to Rue and Byars (1993:102), the ability to manage time makes any job easier, improves
performance on the job and reduces job stress.
Ashcroft and Foreman-Peck (1994:46-47) feel that time management is essential for effective
teaching and learning. Effective time management requires organisation, planning, communication,
trust and discipline.
The efficient CEl must be able to manage his time effectively, especially if he has a large workload
and there are time constraints involved. He must know how to prioritise tasks and how much time
to spend on each task.
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