an investigative analysis of the psychological characteristics and job ...

Communication occurs in many forms, ranging from face-to-face conversation, to written messages
to the more subtie forms involving facial expressions and body movements. It takes place through
the spoken and written word and through behaviour and personal example (Rue &Byars, 1993:56;
Travers, 1993:188).
Armstrong (1996:772) is of the opinion that communication skills encompasses the ability to
convey information and arguments clearly, positively and logically, while also being prepared to
listen to the other side and to respond appropriately.
Del Brocco and Sprague (2000:18) say that like creativity, communication is a muscle...a
skill...and aprocess. It must be learned, drilled, practised, rehearsed, and experimented with.
The CEL will have to be able to communicate effectively with a wide variety of people from a wide
variety of backgrounds and environments. Knox (1980: 188) and Kok (2000:57) agree with this
when they state that many people who work in adult education must not only know a subject well,
but must be able to work well with awide range of people and be good communicators.
2.4.12 Ability to Organise Effectively
Rue and Byars (1993:152) define organising as the grouping of activities necessary to achieve
objectives.
Stone (1991 :40) elaborates on this by stating that organising is about ensuring that all is happening
as it should at present and in the immediate future. It consists of two main activities, namely, the
allocation and re-allocation of present resources, and the eXPrcise of vigilance to keep things going
well.
Travers (1993:118) is of the opinion that organising brings order, structure and co-ordination to the
pursuit of objectives. When done well, organising allows a person to achieve a high degree of
efficiency and effectiveness.
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