an investigative analysis of the psychological characteristics and job ...

an investigative analysis of the psychological characteristics and job ... an investigative analysis of the psychological characteristics and job ...

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simply from being involved in their work. When it comes to solving problems, Nadler, Hibino and Farrel (1999:246) find that the CEl's creativity must be tapped at all stages of the solution-finding process, not only when trying to generate new ideas. He must be creative about problem identification, problem selection, preparation, as well as about innovative ideas and solutions and about how to install and implement the chosen solution. The CEl should therefore be creative in his problem solutions, development of course material and .his interaction with students and student employers. 2.3.9 Diligent Being diligent means to be careful and persevering in carrying out tasks or duties. The CEl should perform his duties and tasks diligenlly. He should persevere when he is confronted with problems or difficult situations. The CEl will often find himself in situations where the problems and amount of work seem endless. In these situations the CEl will have to act diligenlly and persevere until the work is finished or the problem is solved. 2.3.10 Diplomatic The diplomatic ca is tactful in dealing with people. This is important when the ca has to deal with student or employer problems. Difficult situations should be handled in atactful manner. The CEL must be skilled in dealing with a variety of people with different personality types, religious beliefs, historical backgrounds and levels of education. 35

2.3.11 Efficient Efficiency is defined by Gibson, et al. (1994:41) as the ratio ofoulputs to inputs. The eEL should be efficient because students and employers rely on him for a certain amount of oulput. Efficient CELs are able to acquire more work stations for students and place these students more efficien6y according to their and the employer's needs. .Efficient management of time and use of available resources are also important 2.3.12 Empathic According to Armstrong (1996:772), empathy is the ability to put oneself in the other party's shoes to understand not only what they are hoping to achieve but also why they have these expectations and the extent to which they are detennined to fulfil them. Nelson-Jones (2003:30) defines empathy as the capacity to identify oneself mentally with the other person and to comprehend that person's inner wortd. Empathy is further defined by Brewster, Carey, Dowling, Grobler, Holland and Wamich (2003:49). They say it is a skill at sensing other people's emotions, understanding their perspective and taking an active interest in their concerns. Ashcrofl and Foreman-Peck (1994:130) state that having empathy implies that the CEl should creatively imagine himself in his studenfs shoes, so that he can think the way the student thinks and experience the wortd as he does. Cox (1994:51) adds that if the ca can develop and maintain empathy with his students, it is one of the most powerful tools for communication he will have. Rostron (2002:241) elaborates by explaining that a combination of empathy, an awareness of others' feelings and needs. and social skill all help to produce a desirable response in others and help the CEl to collaborate, co-operate and develop rapport 36

simply from being involved in <strong>the</strong>ir work.<br />

When it comes to solving problems, Nadler, Hibino <strong>an</strong>d Farrel (1999:246) find that <strong>the</strong> CEl's<br />

creativity must be tapped at all stages <strong>of</strong> <strong>the</strong> solution-finding process, not only when trying to<br />

generate new ideas. He must be creative about problem identification, problem selection,<br />

preparation, as well as about innovative ideas <strong>an</strong>d solutions <strong>an</strong>d about how to install <strong>an</strong>d<br />

implement <strong>the</strong> chosen solution.<br />

The CEl should <strong>the</strong>refore be creative in his problem solutions, development <strong>of</strong> course material <strong>an</strong>d<br />

.his interaction with students <strong>an</strong>d student employers.<br />

2.3.9 Diligent<br />

Being diligent me<strong>an</strong>s to be careful <strong>an</strong>d persevering in carrying out tasks or duties. The CEl should<br />

perform his duties <strong>an</strong>d tasks diligenlly. He should persevere when he is confronted with problems<br />

or difficult situations.<br />

The CEl will <strong>of</strong>ten find himself in situations where <strong>the</strong> problems <strong>an</strong>d amount <strong>of</strong> work seem endless.<br />

In <strong>the</strong>se situations <strong>the</strong> CEl will have to act diligenlly <strong>an</strong>d persevere until <strong>the</strong> work is finished or <strong>the</strong><br />

problem is solved.<br />

2.3.10 Diplomatic<br />

The diplomatic ca is tactful in dealing with people. This is import<strong>an</strong>t when <strong>the</strong> ca has to deal<br />

with student or employer problems. Difficult situations should be h<strong>an</strong>dled in atactful m<strong>an</strong>ner.<br />

The CEL must be skilled in dealing with a variety <strong>of</strong> people with different personality types,<br />

religious beliefs, historical backgrounds <strong>an</strong>d levels <strong>of</strong> education.<br />

35

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