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MKS Implementer 2006 Administration Guide

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Getting Help<br />

Getting Help<br />

<strong>MKS</strong> Customer Care is focused on delivering the right solutions to issues as they arise. For<br />

assistance, you can choose online support or telephone a technical support representative.<br />

For online support, browse to www.mks.com/support. There you will find easy access to<br />

e–mail, Web request services, automatic product notifications, and the <strong>MKS</strong> Customer<br />

Community—a secure database that provides helpful resources such as product<br />

documentation, knowledge base articles, product downloads, user forums, presentations,<br />

and more.<br />

<strong>MKS</strong>’s global support professionals comprise a tightly knit team of problem solvers, sharing<br />

critical information to help you resolve issues in the shortest possible time with optimal<br />

results. Support representatives can provide you with a variety of product related tips and<br />

innovative solutions to your unique requirements.<br />

Online Web www.mks.com<br />

E-mail support@mks.com<br />

Telephone Toll Free North America 800 219 4842<br />

Outside North America 800 219 48424<br />

India 000 800 100 6273<br />

Direct North America 519 884 2270<br />

UK +44 (0) 1483 733910<br />

Germany +49 711 351775 7575<br />

Fax North America 519 884 8861<br />

UK +44 (0) 1483 733901<br />

Germany +49 711 351775 7555<br />

The hours of operation for Customer Care in your region are as follows:<br />

North America: 8:00 A.M. to 8:00 P.M., Monday to Friday, Eastern Standard Time<br />

(GMT-5)<br />

United Kingdom: 9:00 A.M. to 5:30 P.M., Monday to Friday, British Standard Time<br />

(GMT)<br />

Germany: 9:00 A.M. to 5:30 P.M., Monday to Friday, West Europe Standard Time<br />

(GMT+1)<br />

India: 8:30 A.M. to 5:30 P.M., Monday to Friday, India Standard Time (GMT+5.5)<br />

5

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