BMC TM ART Monitor Workbench - Micro Focus

Release Notes 

BMC ® Transaction Management Application Response 

Time - Infrastructure Edition 

Version: 3.9 

Components: BMC Transaction Management Application Response Time Monitor Workbench, 

BMC Transaction Management Application Response Time Central, BMC Transaction 

Management Application Response Time Execution Server, BMC Transaction Management 

Application Response Time Integrations 

April 9, 2010 

BMC Software is releasing version 3.9 of the BMC ® Transaction Management 

Application Response Time (BMC TM ART) product. These release notes provide 

information about the enhancements and resolved problems in this release. The 

information in this document supplements and supersedes information in the BMC 

TM ART product manuals. 

NOTE 

Before you install the product, check the Customer Support website at 

http://www.bmc.com/support_home for updated information about this version. Flashes, 

technical bulletins, and resolutions on the site contain details about any fixes that were issued 

for this version after its release. 

*107926* 

*107926* 

*107926*

Contents 

What's New and Changed........................................................................................4 

BMC TM ART 3.9 Components and Versions.........................................................9 

Supported Software - BMC TM ART Central........................................................10 

Supported Software - BMC TM ART Monitor Workbench...................................11 

Open Issues and Resolutions...............................................................................15 

Corrected Problems...............................................................................................17 

Product Documents...............................................................................................23 

Customer Support..................................................................................................25 

Contents | 3

What's New and Changed 

4 | What's New and Changed 

Oracle Real Application Clusters (RAC) Support 

BMC TM ART Central now supports Oracle Real Application Clusters (RAC). Oracle RAC allows multiple 

computers to run Oracle RDBMS software simultaneously while accessing a single database, thus providing 

a clustered database. To access an Oracle RAC database, select the Oracle RAC DBMS type on Central's 

Database Settings page, which then allows you to specify multiple Oracle DBMS connections. 

Enhanced Support for Rich Internet Applications 

BMC TM ART Monitor Workbench 3.9 offers greatly improved efficiency in the monitoring of Web and 

FLEX/AMF3 applications. 

• Improved Efficiency for Web Monitoring - BMC TM ART Monitor Workbench now provides a wizard for 

recording rules, which automates the parameterization and session correlation of Web business-transactions. 

This reduces scripting effort. Predefined templates guide you through visually creating complex rules without 

the need of manual scripting. 

Recording rules can be shared within your team, allowing multiple people to record applications out-of-the-box 

rather than spending time on repeated customizations. 

Recording rules allow you to configure the Recorder in a number of ways. Example use cases include 

session customizations, excluding JPG images from download while recording Web pages, and excluding 

Web pop-ups and ads that originate from a specific URL. 

BMC TM ART Monitor Workbench enables you to create, edit, copy, and remove recording rules via the 

tab (System Settings ➤ Recorder ➤ Recording Rules). 

You can also create a new recording rule out of TrueLog Explorer, using the values that you have specified 

in a parsing function. For example, creating a recording rule from a session-customization parsing function 

allows you to record the application without the need to ever care about session customization again. 

• Improved Flex/AMF3 Support - Flex/AMF3 support now features a Java serialization process that greatly 

improves readability and your ability to customize monitor scripts. With these improvements, BMC TM ART 

Monitor Workbench now supports the complete set of AMF3 features. 

By selecting the Flex/AMF3 application type (which replaces the out-dated Flash Remoting application 

type), some Web transform settings and a JVM profile setting are configured for you automatically. Most 

significantly, AMF3 traffic streams now appear in a readable XML representation that includes fewer AMF3 

syntactical tags. 

Flex/AMF3 support requires the configuration of Flex/AMF3-application specific custom JAR files that 

contain classes that are necessary for the serialization of code into correct XML representation. 

• Multibyte Enablement for AMF3 - BMC TM ART Monitor Workbench is now capable of recording and 

replaying Flex/AMF traffic that contains multibyte data. 

• Support for Headless AMF3 Traffic - AMF3 data marshaling is sometimes used in combination with other 

technologies, such as Web Services. In such scenarios, AMF3 header information can now be successfully 

omitted.

TrueLog Explorer Enhancements 

Enhancements have been implemented throughout TrueLog Explorer. 

• Create Recording Rules from TrueLog Explorer - Recording rules allow you to configure the Recorder 

in a number of ways. Example use cases include session customizations, excluding JPG images from 

download while recording Web pages, and excluding Web pop-ups and ads that originate from a specific 

URL. 

You can also create a new recording rule out of TrueLog Explorer, using the values that you have specified 

in a parsing function. For example, creating a recording rule from a session-customization parsing function 

allows you to record the application without the need to ever care about session customization again. 

• Auto-Sync in TrueLog Explorer Compare Mode - In TrueLog Explorer compare mode you can now 

maintain automatic synchronization between corresponding API nodes in replay and record TrueLogs. This 

greatly improves your ability to identify script-replay differences and debug script errors. 

With auto-sync enabled, when you click an API node in either TrueLog, TrueLog Explorer automatically 

selects the API node in the other TrueLog that best correlates with the selected API node. 

• Context-Sensitive Exploring of TrueLogs - The replay TrueLog of the most recent Try Script run can be 

opened at the corresponding node by right-clicking within the script in BMC TM ART Monitor Workbench's 

script editor and choosing Locate In Recent Try Script TrueLog. Additionally, the replay TrueLog 

of the current run can be opened at the corresponding node by right-clicking a virtual user output in the 

BMC TM ART Monitor Workbench Output pane on the Virtual User page and choosing Locate In 

Recent Try Script TrueLog. 

• Improved Comparing of Flex/AMF3 TrueLogs - By default, TrueLog Explorer now steps through whole 

pages when stepping through Flex/AMF3 TrueLogs in compare mode, rather than stepping through HTML 

documents. This greatly improves the efficiency to find the information you are looking for. 

SAPGUI Replay Enhancements 

With improved BMC TM ART Monitor Workbench SAPGUI replay, BMC TM ART Monitor Workbench recognizes 

and reports potential instabilities of the SAPGUI client. The affected VUser process automatically restarts in 

the background, reducing failures when problems occur within SAPGUI itself. SAPGUI monitoring is now more 

reliable than ever. 

SAPGUI support also includes a new SapGuiRestart BDL function. 

Windows 7 Support 

BMC TM ART Monitor Workbench now runs under Windows 7, both 32bit and 64bit. Additionally, it makes full 

use of the Windows 7 new taskbar context menu. Along with the standard functionality to open and close an 

application from the taskbar, and to pin the application to the taskbar, you can open recent projects and start 

TrueLog Explorer, and the System Configuration Manager directly by right-clicking the BMC TM ART Monitor 

Workbench icon on the taskbar and selecting the respective menu item. 

New Recording Rules 

• Suppress Modification of Server Response Headers - The recorder routinely modifies some 

request/response headers of HTTP traffic to ensure best recording results with common browsers. However, 

some not so common user agents may misbehave when recorded this way. This rule allows to suppress 

the modification of response HTTP headers for all requests, which solves such recording problems. 

• Do Not Generate WebPageAddUrl Functions - The No AddUrl rule can be used to suppress the 

generation of a WebPageAddUrl function for particular HTTP requests. The recorder will then choose the 

next best way to record this request. 

What's New and Changed | 5


This can be useful, because parsing rules never parse data from embedded objects of a Web page. If an 

HTTP request is scripted by a WebUrl function call instead, it is possible to apply HTTP parsing rules to 

this request. 

New Look and Feel 

BMC TM ART Monitor Workbench and TrueLog Explorer now offer state-of-the-art Windows UI functionality 

and come with a whole new look and feel. 

• Windows View Themes - BMC TM ART Monitor Workbench and TrueLog Explorer now provide view 

themes that are based on popular Microsoft styles, including Windows XP, Office 2007, Visual Studio.NET 

2005, and more. You can now easily customize the interfaces of BMC TM ART Monitor Workbench and 

TrueLog Explorer to meet the needs of your computing environment. 

With the Office 2007 theme, you can select one of four color schemes, black, blue, silver, or aqua. 

• Dockable Windows, Panes, and Toolbars - Windows-style docking functionality is now available for 

windows, toolbars, menu bars, and panes within BMC TM ART Monitor Workbench. Windows, toolbars, 

menu bars, and more can easily be repositioned, pinned, or collapsed via drag-and-drop operations, enabling 

you to easily customize the interface of BMC TM ART Monitor Workbench to meet your needs. 

• TrueLog Explorer UI Enhancements - The TrueLog Explorer UI has received new icons, tabs, and context 

menus to match the common look & feel of BMC TM ART Monitor Workbench. 

Customization of GZIP-Compressed POST Data 

BMC TM ART Monitor Workbench's new GZIP-transformation functionality enables transparent decompression 

of GZIP-compressed POST bodies during script recording. Upon replay, POST bodies are recompressed into 

GZIP format. Previously, when a Web application sent GZIP compressed data via http POST method data, 

the BMC TM ART Monitor Workbench recorder scripted the data in binary format, making customization of 

the data nearly impossible. Now users have access to upzipped POST data, thereby facilitating data 

customization. 

Improved Oracle Applications 12 Support 

BMC TM ART Monitor Workbench now supports automatic detection of both Socket and Http/Servlet connection 

mode during record/replay. Additionally, TrueLog Explorer documentation on customization of 

OraFormsGetcalls was improved. 

Enhanced Multibyte Character Set Support 

• Oracle Forms Multibyte Support - The BMC TM ART Monitor Workbench recorder is now able to convert 

the UTF-8 strings of Oracle Forms to the system code page, and the replay engine converts them back to 

UTF-8, thus enabling multibyte support for Oracle Forms applications.This includes viewing and customizing 

multibyte scripts with TrueLog Explorer. 

• Citrix Multibyte Support - Same as for Oracle Forms, BMC TM ART Monitor Workbench now supports 

record and replay of multibyte strings with Citrix. This includes viewing and customizing multibyte scripts 

with TrueLog Explorer. 

Note: Optical character recognition (OCR) for multibyte characters is currently not supported. 

Enhanced AJAX Support 

BMC TM ART Monitor Workbench now recognizes AJAX requests that come in the form of XML or JSON, 

both of which can now be pretty-formatted both in the script and in TrueLog Explorer. This allows for a much

etter readability of such requests. Additionally, AJAX requests can be visually customized and verified in 

TrueLog Explorer. 

Eclipse-Based Help System 

Eclipse-based Help supports a plug-in model that provides the following usability enhancements: 

• Availability of multiple Help systems through a single browser instance 

With the Eclipse-based Help plug-in model, you can view multiple Help systems in the same browser 

window. If you are using a centralized Eclipse infocenter, you can copy this product's Help plug-in to your 

infocenter to make it available within your corporate Help system. Additionally, you can add other Eclipse 

Help plug-ins to this product's Help system. By default, Help system plug-ins reside in C:\Program 

Files\BMC Software\Shared Files\SilkHelp\eclipse-standalone\plugins\. Help system 

plug-ins are named according to the format com.bmc..doc.jar. 

• Enhanced search across Help systems 

Along with lists of matching topics, full-text searches return brief passages from the topics, thereby improving 

searches. The scope of your searches can be adjusted by selecting only those sections that are relevant 

to your search. Alternatively, an alphabetically sorted index of keywords is available in the Index pane. 

• Topic-to-TOC refresh 

You can synchronize the table of contents tree with the topic that you are currently viewing, thereby assisting 

you in navigating the Help system. 

• Easy printing of select topics 

It is simple to print out a properly formatted copy of any selected topic. 

TrueLog Explorer Help is now also available in Eclipse format.You can now view TrueLog Explorer Help topics 

alongside BMC TM ART Monitor Workbench help topics in a single, integrated Eclipse Help browser. Having 

all help systems on a common delivery platform greatly improves the consistency of help topics across the 

tools and makes it easier to find answers to your questions. 

Usability Enhancements 

Usability enhancements have been implemented throughout BMC TM ART Monitor Workbench: 

• Auto-Detection of Remote Desktop Port for GUI-Level Monitors - When a GUI-level monitor is deployed 

on a SilkTest Agent with Terminal Services installed, the monitor automatically looks up the RDP port used 

for Terminal Server session creation. 

• Mouse-Wheel-Scrolling Support - The script pane in the BMC TM ART Monitor Workbench Recorder as 

well as all panes and pages in TrueLog Explorer now support scrolling with the mouse wheel. 

• Recorder UI Enhancements - The BMC TM ART Monitor Workbench Recorder user interface has been 

updated to reflect the latest Microsoft Windows standards. 

Additionally, a new button has been added to the toolbar that takes you directly to the System Settings - 

Recorder dialog box. 

• Recording Profile for Firefox - In addition to the Internet Explorer recording profile, BMC TM ART Monitor 

Workbench now offers a ready-to-use recording profile for Mozilla Firefox. This enables you to record Web 

applications through Firefox without having to prepare or configure any settings. 

• Updated Browser List - The available browsers in the profile settings (Settings ➤ Active Profile ➤ Web) 

has been updated to include the most popular Web browsers. Existing projects that use older browser types 

will still work as they did with earlier versions of BMC TM ART Monitor Workbench. 

What's New and Changed | 7


Technology Updates 

BMC TM ART now supports monitoring of the following technologies and applications: 

• SAPGUI - The SAPGUI for Windows 7.10 client is now supported. 

• Oracle Applications 12 - Oracle Applications 12, which is based on Oracle Application Server 10g, is now 

supported. 

• Apache Axis2 Support - BMC TM ART Monitor Workbench Java Explorer now supports Apache Axis2 

1.4 and 1.5. Axis2 not only supports SOAP 1.1 and SOAP 1.2, it also offers integrated support for WSDL 

2.0 and REST style Web services. Java Explorer Axis2 support also enables you to monitor Axis2 services 

using an Axis2 client. 

• GlassFish Metro Support - BMC TM ART Monitor Workbench Java Explorer now supports GlassFish 

Metro. Metro is an open source Web service stack that is part of the GlassFish project. Metro also can be 

used in a stand-alone configuration. Components of Metro include JAXB RI, JAX-WS RI, SAAJ RI, SJSXP, 

and WSIT. Because Axis2 does not generate JAX-WS client code, Java Explorer supports GlassFish Metro, 

which fully supports JAX-WS. 

• Citrix XenApp Client 11.2 Support - BMC TM ART Monitor Workbench now offers support for Citrix 

XenApp Client 11.2, a key component of Citrix's powerful application virtualization and management 

technology. 

• Sun Microsystems Java Development Kit 7 - Support for Sun Microsystem's latest release of the Java 

Development Kit is now supported by BMC TM ART Monitor Workbench. You can now use Java Explorer 

with JDK 1.7 to monitor JDK 1.7 applications. 

• Remedy Web ARS Support - BMC TM ART Monitor Workbench now supports Remedy Web ARS versions 

6.3, 7.0, 7.0.1, 7.1, 7.5, and 8.0. Remedy's proprietary data format is translated into an XML-based 

representation that makes scripts easier to understand and customizable. 

Monitoring of Remedy 7.5, including Remedy IT Service Management Suite 7.5.0.1, and Remedy 8.0 is 

now supported. Select the Remedy 7.5 or Remedy 8.0 application type, respectively, when creating a 

new project.

BMC TM ART 3.9 Components and Versions 

BMC TM ART 3.9 consists of the following components and versions: 

• BMC Transaction Management Application Response Time Central 3.9 

• BMC Transaction Management Application Response Time Execution Server 3.9 

• BMC Transaction Management Application Response Time Monitor Workbench 3.9 

• BMC Transaction Management Application Response Time Integrations 3.9, which includes the following 

components: 

• BMC Transaction Management Application Response Time Knowledge Module 3.9 

• BMC Performance Manager for TM ART 3.7 

• Crystal Reports integration 3.9 

• BMC Impact Manager integration 3.9 

• BMC Atrium CMDB integration 3.9 

How to Obtain the Product 

BMC Transaction Management Application Response Time is available for download from the BMC Electronic 

Product Distribution (EPD) Website at http://webapps.bmc.com/epd. To use the Website, you must register 

and set up a user name and password. 

If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 

4262. If you cannot download the product, contact a sales representative and request a physical kit. 

BMC TM ART 3.9 Components and Versions | 9

Supported Software - BMC TM ART Central 

This section lists the platforms that BMC TM ART Central 3.9 supports, which includes the application server, 

front-end server, chart server, and execution server components. 

System Area 

Operating system 

Database support 

10 | Supported Software - BMC TM ART Central 

Tested With 

• Windows XP with Service Pack 3 

• Windows XP 64bit with Service Pack 3 

• Windows Server 2003 with Service Pack 2 

• Windows Server 2003 64bit with Service Pack 2 

• Windows Vista with Service Pack 2 

• Windows Vista 64bit with Service Pack 2 



• Windows Server 2008 R2 

• Windows 7 32bit 


• Microsoft SQL Server 2000, 2005, 2008 

• Oracle 9i, including Oracle RAC 

• Oracle 10g, including Oracle RAC 

• Oracle 11g, including Oracle RAC

Supported Software - BMC TM ART Monitor 

Workbench 

This section lists the software that BMC TM ART Monitor Workbench 3.9 supports. 

System Area 

Operating system 

Web browser 

Terminal emulation support 

Tested With 

• Windows XP with Service Pack 3 

• Windows XP 64bit with Service Pack 3 



• Windows Vista with Service Pack 2 

• Windows Vista 64bit with Service Pack 2 



• Windows Server 2008 R2 



• Internet Explorer 4, 4.01, 5, 5.5, 6.0, 7.0, 8.0 

• Netscape Navigator 4.5, 4.6, 4.7, 6.0, 7.2 

• Opera 3.6, 5.0, 7.5.4, 8.5.1, 9.2 

• Firefox 1.0, 1.5, 2.0, 3.0 

• Google Chrome 

• AttachMate Extra 8 

• AttachMateWRQ 13.0 

• Distinct IntelliTerm 8.1 

• Ericom Powerterm Pro v8.8.1 

• HummingBird_Exceed 11.0 (hooking via socks proxy) 

• JProtector 4.5.2.0 

• MochaSoft 5.3 (hooking via socks proxy) 

• NetTerm 5.1.1 

• Nexus Terminal 5.3 

• PassportPC2Host 3 

• Quick3270 3.73 

• Rumba 7.4 

• SDI TN3270 Plus v2.4 

• SecureCRT 1.0 

• TeraTermPro 2.3 

• TN5250_sourceforge 0.17.3 

• TNBridge 

Supported Software - BMC TM ART Monitor Workbench | 11

System Area 

ERP/CRM support 

Citrix support 

Oracle Forms support 

WAP support 

12 | Supported Software - BMC TM ART Monitor Workbench 

Tested With 

SAPGUI Clients: 

• SAPGUI client 620, Patches 44, 50, 66 (recommended), 

and 20 

• SAPGUI client 710 

PeopleSoft Systems: 

PeopleSoft 8.0, 8.3, 8.4, and 8.8 

Siebel Systems: 

• Siebel 6.3 using MS SQL Server 

• Siebel 6.3 using IBM DB2 

• Siebel 6.3 using Oracle 

• Siebel 7.0.3 

• Siebel 7.5.2 

Clarify Systems: 

Clarify eFrontOffice 8, 10 

Remedy Web ARS: 

Remedy Web ARS 6.3, 7.0, 7.0.1, 7.1, 7.5, 8.0 

Citrix Clients: 

• Citrix Program Neighborhood Version 7.0, 7.1, 8.1, 9.0, 

9.1, 10, 11 

• Citrix XenApp Plugin 11, 11.2 

Citrix Servers: 

• Citrix MetaFrame XP Version 1.0 

• Citrix Presentation Server 4.0 

• Citrix XenServer 5.0 

Operating Systems: 

Windows XP, 2003 

• Oracle Forms 6i, 9i, 10g 

• Oracle Applications 11i, 12i 

WAP Browsers: 

• Opera 5.0 

• Nokia WAP ToolKit 2.0 

• WinWAP 3.0 Pro 

• Phone.Com UP.Simulator 4.0 

• OpenWave UP.Simulator 4.1 

WAP Gateways: 

• WAP Lite 1.1 SP2 

• Nokia Activ Server 2.0, 2.1

System Area 

Streaming support 

SOAP support 

Web Service Support 

Database support 

Corba support 

COM / DCOM / MTS / COM+ / ADO support 

TUXEDO support 

Jolt support 

Tested With 

• Materna Anny Way 1.0 Win2000 beta, Unix 

• Phone.Com UP.Link Gateway 

• Microsoft Media Player Series 9 

• RealNetworks RealPlayer 7.0, 8.0 

• RealNetworks RealOne Player 1, 2 

• Microsoft SOAP Toolkit 2.0 Service Pack 2 (SP2), 

Internet Information Server 5 

• Apache-SOAP Version 2.1, TOMCAT Version 3.1 

• Axis 1.x 

• Axis2 1.4, 1.5 

• GlassFish Metro 1.5 

• IBM Universal Database Systems 5.2, 6.1, 7.1 

• Microsoft SQL Server 6.5, 7.0 Enterprise Edition 

• Microsoft SQL Server 2000, 2005, 2008 

• Oracle7 Server Release 7.3.2.2.1 

• Oracle8 Enterprise Edition Release 8.0.3.0.0, 8.0.5.0.0 

• Oracle 8i Release 8.1.5, 8.1.6, 8.1.67 

• Oracle 9i 

• Oracle 10g 

• Oracle 11g 

• Sybase SQL Anywhere Network Server 5.5.04 

• BEA WebLogic Enterprise 5.0.1, 6.0, 6.1 

• VisiBroker Java/C++ 3.x, 4.x, 5.x, 6.x 

• Inprise Application Server 4.0 

• Iona Orbix 

• IBM WebSphere 3.5, 4.x, 5.0 

• Iona iPortal Application Server 1.1 

• ADO 2.1, 2.5, 2.6 

• Microsoft Visual Basic 5, Service Pack 3 

• Microsoft Visual Basic 6, Service Pack 3 

• J-Integra 

• BEA TUXEDO Server 6.3, 6.4, 7.0, 7.1, 8.0, 9.0 

• BEA WebLogic Enterprise 4.2 

BEA Jolt 1.1 (including TUXEDO 6.4), 1.2 

Supported Software - BMC TM ART Monitor Workbench | 13

System Area 

Java support 

.NET support 

SNMP support 

Proxy servers for firewall tunneling 

Source Code Control Integration (SCCI) support 

14 | Supported Software - BMC TM ART Monitor Workbench 

Tested With 

• Sun Microsystems Java Development Kit 1.1.6, 1.1.7, 

1.1.8 

• Sun Microsystems JDK 1.2.2: classic and hotspot 1.0 

• Sun Microsystems Java Runtime Environment 1.2.2: 

classic and hotspot 1.0 

• Sun Microsystems Java Development Kit 1.3, 1.4, 1.5, 

1.6, 1.7 

• IBM Java Development Kit 1.1.8 

• Eclipse 3.2, 3.3, 3.4, 3.5 

• Microsoft .NET Framework 1.0, 1.1, 2.0 

• Microsoft Visual Studio 2005 

• SNMPv2-MIB 

• RFC1213-MIB 

• RDBMS-MIB 

• ORADB-MIB 

• httpServer-MIB 

• ftpServer-MIB 

• SUN-MIB 

• BEA-WEBLOGIC-MIB 

• APPSRV_MIB (NetDynamics) 

• SQUID-MIB 

• WAPServer_MIB (Nokia) 

Note: To find RFCs and vendor MIBs on the Web, 

visit The Internet Engineering Task Force. 

• Microsoft Proxy Server 2.0 

• Netscape Proxy Server 3.5 (due to a defect in the 

Netscape proxy, HTTP tunneling is not supported) 

• WinGate 4.0.1 

• Squid 2.3.STABLE4 (LINUX) 

• Squid 2.4 STABLE3 (LINUX) 

• Dante: 1.1.6 (LINUX) 

• StarTeam (with SCC Integration patch) 2005 R2, 2006, 

2008 

• Microsoft Visual SourceSafe 6.0c, 6.0d, 2005 

• Merant Version Manager 8.0.2.0

Open Issues and Resolutions 

This section identifies open issues in BMC TM ART. 

Tracking 

Number 

QM001659565 

QM001659567 

QM001659242 

QM001659971 

B31309 

Issue 

After adding/removing a location 

from a monitor, the related rule is 

not updated automatically. 

Suppression of a rule prevents 

notification in Impact Manager if 

the event is closed any time after 

24 hours. 

BMC TM ART REM UI cannot be 

uninstalled. 

A warning is displayed when 

trying to record the first time after 

the installation of the Monitor 

Workbench. 

Workaround 

Saving the rule after adding\removing a new 

location will make the rule work as expected. 

None. 

When upgrading to the latest version of BMC TM 

ART Central, make sure to uninstall BMC TM ART 

REM UI before uninstalling BMC TM ART Central, 

as BMC TM ART REM UI is installed inside the 

BMC TM ART Central folder. 

Reboot the computer after installation. 

Notes 

The version upgrade procedure If you have 64-bit computers hosting execution When clicking 

fails for execution servers running servers, proceed as follows: 

Switch to reboot 

on 64-bit operating systems. This 

problem only occurs during 

version upgrade, but not if you 

execute the silent setup directly 

from command line. 

• 

• 

Before upgrading, deactivate all execution 

servers running on 64-bit systems. 

Run the version upgrade procedure. Refer to 

the BMC TM ART Central Installation Guide 

for detailed information. 

the execution 

servers, Central 

attempts to 

reboot the 

already 

upgraded 

• After the upgrade is complete, update the execution 

Install.iss file which is located in the servers as well. 

ExecServeronly Web package. Replace the To prevent 

value of the option szDir with the program Central from 

files folder of the 64-bit system. By default, this rebooting 

folder is :\Program Files already updated 

(x86)\.... 

execution 

• Deactivate all execution servers that you servers, click 

upgraded in the step before, which are the Cancel for the 

32-bit execution servers, and activate all 64-bit execution 

execution servers. 

servers that 

• Restart the front-end server and the application should not be 

server. 

rebooted. 

• Run the version upgrade procedure again. 

Open Issues and Resolutions | 15

Tracking 

Number 

None 

None 

QM001525030#22 

Issue 

Workaround 

When performing a database This is a display issue, as the progress bar is 

upgrade, the progress indicator driven by the browser and doesn’t reflect the actual 

goes all the way to the end but database upgrade progress. Depending on the 

nothing seems to happen. database size, this process can take up to several 

hours. Make sure that you wait until the upgrade 

actually completes, and do not click anything on 

the browser while the upgrade process is still 

executing. You can view the actual progress in 

the AppServer.log file. 

On Windows XP or 2003, Citrix 

ICA client processes 

(wfica32.exe) may hang. 

Execution server status is 

inconsistent when there are 

delayed executions on its location. 

Manually terminate all hanging wfica32.exe 

or use Windows 2000 instead. 

Clear the delayed executions. 

QM001525201#24 After migrating from MSSQL to 

Oracle using the DBcopy utility, 

the following objects may be 

flagged in Oracle Enterprise 

Manager as invalid schema 

• 

• 

Disconnect BMC TM ART Central from the 

database. 

Go to Oracle Enterprise Manager and 

recompile the objects. 

objects: • Reconnect BMC TM ART Central to the 

database. 

• SV_EXECUTIONSETS_TRIGGER 

B35301 

B35566 

16 | Open Issues and Resolutions 

• SV_V_MONITORS_LOGS 

• SV_V_MONITORS_MESSAGES 

• SV_V_MONITORS_TIMESERIESDATA 

SilkTest monitors created through 

the SilkTest Execution Essential 

fail to execute on a Windows Vista 

execution server. 

• 

• 

Run the execution server as a Windows 

process, instead of a Windows system service. 

Ensure that the SilkTest script has an 

execution time of at least 2 seconds. If your 

SilkTest script has a shorter execution time, 

insert a sleep statement at the beginning of 

the script. 

SilkTest test definitions cannot be 

executed on 64-bit operating 

systems. 

On 64-bit operating systems, the environment 

variable QAPHOOKS_INIDIR is set to 

C:\ProgramData\Silk\SilkTest but has 

to be set to C:\Program Files 

(x86)\Silk\SilkTest\. Changing this 

variable however disables the execution of 

SilkTest test definitions on 32-bit operating 

systems. 

Notes

Corrected Problems 

The following problems were reported in earlier releases of BMC TM ART and have been fixed in this release: 

BMC TM ART Central 

Issue # 

SFC243316, 

ISS03450238 

SF24366, ISS03453137 

SF246044, ISS03466659 

SF236112, 

QM001608874 

SF240387 

SF242950, ISS03441990 

SF00247951, 

ISS03475945 

Description 

Schedule Settings view shows exclusions differing from the Configure Schedule Exclusion 

view. 

Error when upgrading database from SilkCentral Performance Manager 2.8 to BMC TM ART 

Central 3.7. 

Change of transpatternlong value in probe XML had no effect. 

Prevent GetExecServerStatus to return delayed transactions due to CascadedDelay 

set to > 0. 

Avoids that Internet Explorer throws the error This page contains both secure 

and nonsecure items. Do you want to display the nonsecure items? 

when using SSL. 

Fixes KMAdapter/GetExecServerStatus for shutdown. 

Fixes java.sql.SQLException: No transaction with id xxxx found 

in database in AppServer log. 

SF247930, ISS03470973 Fixes the error: java.sql.SQLException: The incoming tabular data 

stream (TDS) remote procedure call (RPC) protocol stream is 

incorrect. Parameter 4 (""): The supplied value is not a valid 

instance of data type float. Check the source data for invalid 

values... 

SF00247906, 

ISS03475935 

SF00241803 

SF251737, ISS 3494403 

SF251044, ISS 3489292 

SF00252356 

SF253673, ISS3505718 

SF256292, 

ISS003521362 

Fixes The active thread tried to get more than one open database 

connection. 

Incidents are not raised with more than one location if "Cascaded Delay" is used and the 

monitor fails on the first location in the run sequence. 

AppServer log shows Inconsistency detected: Schedule Exclusion should 

get inactive but is already! If there was a definite run in 

between, this is OK. messages. 

The incident report for a custom incident does not work - it returns a 

java.lang.NumberFormatException: null pop-up error. 

KMAdapter API: The unit description of a value can be requested by using the optional 

parameter showUnits=true. 

Fixes ThreadLimitExceptions when trying to deploy an Action Essential. 

Monitors are running 1 hour earlier than expected after the Daylight Savings change. 

Corrected Problems | 17

Issue # 

SF254811, 

ISS003509137 

SF254057, 

ISS003512329 

SF253023, 

ISS003499350 

RPI 1072198, 

ISS03522754 

RPI 1072760, 

ISS03543365 

RPI 1073013 

RPI 1072713 

RPI 1072701 

RPI 1072442 

RPI 1072300, 

ISS03528231 

RPI 1072468, 

ISS03535310 

RPI 1073064 

RPI 1073016 

RPI 1073069 & 1073023, 

ISS03555578 

RPI 1073116 

RPI 1073034, 

ISS03555559 

Description 

BMC TM ART Monitor Workbench 

Issue # 

None 

16882 

26927 

31931 

18 | Corrected Problems 

Fixed Connection is closed error when switching to Advanced Query in report editing 

after entering a value. 

Improved rule evaluation code (fixed issues with not opening and not closing incidents, enhanced 

log output on debug level). 

Added hardcoded 5 second timeout for queries involved in the AppServer's measure writing 

process, writing will be retried in case of timeout, logged on all log levels. 

Usage (Monitor Workbench project type) of Action Essential is overridden when package is 

replaced. 

Fixed rule firing on first occurence although it is set to "2 times in series". 

Fixed handling of incidents that are open for 24 hours. 

Fixed rules being evaluated although they are inactive. 

Fixed handling of rules which are based on multiple monitors (causing multiple incidents). 

Fixed cascaded delay being ignored after deactivating / activating a monitor. 

Clean up "orphaned" rows during OldDataDelete process. 

Avoid possible synchronization locks when activating/deactivating execution servers. 

Fixed maximum list size for Oracle. 

Fixed ProjectHealth header row creation after DeleteOrphaned rows. 

Fixed "Exclusion period never ends when AppServer is down for the end of exclusion". 

Fixed possible concurrency of TempTable creation (ORA-00955: name is already 

used by an existing object). 

Avoid front-end to be blocked when deleting large projects. 

Description 

SAP replay leaks memory with certain SAPGUI client versions. 

The System Configuration Manager is not able to correctly display the amount of memory of 

a machine with more than 4 GB RAM. 

After recording a script in which multiple files are uploaded, script compilation results in an 

error: Program error COM 52: SegMod:GetSegmentAndOffset() |--processing 

stopped ---. 

Workbench reports error Could not open when downloding a project 

from SilkCentral Test Manager, though runtime finds the missing file during replay.

Issue # 

32927, 166709 

34015 

34613 

34666 

34818 

34976 

34978 

35005 

35067 

35069 

35092 

35183 

35185 

35261 

35324 

35329 

35561 

35766 

36273 

36274 

36687 

36703 

36729 

36687 

36753 

37206, 39736 

Description 

When an overview report is saved in MHT format, images do not display when viewing with 

Internet Explorer 7. 

Remote agent setup does not work on Windows Vista. 

Invalid directory placeholders are written to project files, for example in Java Framework 

projects. 

Secure replay through NTLM-authenticated proxies no longer works. 

OdbcGetValue crashes when large amounts of data, over 65,536 bytes, are retrieved. 

Accessing large data files with FileGetCol takes longer than with previous version. 

Change in how WebPageSubmitPS scripts causes scripts to fail. 

Recorder generates scripts containing "" instead of null. For example, in 

WebTelnetRecvSubNegotiation and PeopleSoft scripts. 

FOpen creates files in results directory instead of target location. 

Only one user type is shown in the overview report when tests employ multiple user types. 

MmsLib does not work correctly. MMS is truncated after the first 0 byte. 

Using "Customize Selected String" with a value in WebFormPostBin results in a compile 

error. 

Thinktimes are not ignored during TryScript runs. 

Backward compatibility issue with scripts simulating UTF-8 encoded web sites. 

Workbench crashes when parsing certain BDF files. 

Overview report graphs are not shown, or start in 1970, due to corrupt TDS files after vusers 

or perfruns crash. 

Performer.exe causes CPU spike and PC freeze upon trying to edit script through 

right-mouse click. 

Unable to add multiple IP Adresses on a Vista machine using the System Configuration 

Manager. 

Cookies are sent even after they have expired. 

When search entries end with "\\", FExists reports that directories exist, while they do not. 

SilkPerformer reports a cache hit although the requested document has already expired. 

Responsiveness shows different values for the same load test when a different processor is 

used. 

When autoskip is enabled for an editset and ORA_EDIT_NO_DIRTY is used, 

OraFormsEditSet is called twice, which leads to a NullPointerException for one of the 

invocations. 

SilkPerformer reports a cache hit although the requested document has already expired. 

Script replay fails with an error when using function FileCSVLoadGlobal. 

record.log writes printable characters instead of HEX data. 


Issue # 

37241 

37483 

38132 

38847 

39352 

39479 

39550 

39649 

39971 

40070 

40104 

40110 

40190 

40408 

40442 

40589 

40831 

40868 

40934, 210146, 211101 

41068 

41182 


42368, 226731 

42496, 228940 

43682, 241294 

Description 

Verifying text with Silk TrueLog Explorer corrupts WebVerify statements. 

StrSearchDelimited with STR_SEARCH_IGNORE_WHITESPACES option returns an 

empty string. 

Binary code customizations must be manually inserted. Right-clicking code sections and 

selecting a customization command from the context menu leads to customization errors. 

Information about how to generate a patrol report when starting a load test from the command 

line has been removed from Help. 

XmlLib: XML attributes with empty values are not parsed correctly. 

AMF3: Class names of externalizable traits are not registered in reference table. 

DotNetCallMethod: .NET core libraries are not accessible for script replay. 

Silk TrueLog Explorer does not display data in the in-data and Source tabs. 

SilkPerformer crashes when formatting non-JSON data as JSON. 

AMF3: Some string references for dynamic object members are not registered correctly. 

Generating a cross load-test report does not complete. 

The JSESSIONID cookie is always set for OraApps 12i replay, servlet mode, even if the 

cookie is set for a specific path only. 

The recorder always generates a script for Oracle Applications 12i socket mode, even if the 

Oracle Applications 12i server is running in servlet/http(s) mode. 

Web pages with GZIP compression are not accepted by the browser if they have been modified 

by the recording rule. 

FORM parameter names are sometimes modified during script replay, which results in 

application errors an loss of context in the script. 

WebPageAddUrl functions in Ajax applications send each request twice. 

When adding more than 10 custom graphs to the overview report, the sequence of the graphs 

is not retained in the saved workspace. 

Opening a CSV data file in SilkPerformer modifies the format and the data itself. 

SilkPerformer does not recover from error state during SAP replay. 

For certain string values, TrueLog Explorer hangs for several minutes when you use the 

customize session handling option. 

Citrix replay: When uploading a file using the HTTPS protocol it takes 3 to 7 times longer to 

replay than it took during recording. 

The FileGetCol function truncates data pulled from a CSV file when using the default 

STRING_COMPLETE of the nMaxLen parameter. 

When right-clicking a CSV project file and selecting Edit Data File, a blank character is added 

to the end of the CSV file. 

When launching SilkPerformer on a Windows 2003 64-bit machine, an error dialog box titled 

Java Virtual Machine Launcher displays the message Could not find the 

main.class. Program will exit.

Issue # 

44174, 244004 

44333, 246179, 246190 

44376 

44411 

44725, 243467 

44916, 247952 

44944, 248836, 248851 

44964, 249157 

44989 

44996, 249998 

45006, 249985 

45012, 249816, 250338 

45014, 250328 

45016, 250237 

45017 

45140, 251729 

45160, 252690 

45174, 252582 

45217, 251346, 252425 

45232, 252485 

45261, 253660 

Description 

Recorder fails to script the nBindOption of the Ora8Bind function. 

When creating an all-day workload with more than one script, the scripts are displayed in a 

hierarchical format and only the lower script can be modified. Also, script changes can not be 

saved. 

Inability to open .NET Explorer projects.The following exception is displayed: An unhandled 

exception has occurred in your application. If you click 

Continue, the application will ignore this error and attempt 

to continue... 

SilkPerformer crashes upon creating new .NET projects when using .NET Framework with 

Visual Studio .NET Add-On. 

The third parameter of Ora8BindRefCur is generated incorrectly in recorded scripts. The 

ref cur statement handle should appear at this position rather than the bind type. 

SilkPerformer is unable to recognize files as valid that include UTF-8 encoding. 

TrueLog Explorer crashes when attempting to open TryScript TrueLog files generated by 

SilkPerformer for vt100 emulator projects. 

Using digest verification with the all characters setting does not work with application 

type video/x-flv. 

The monitor refresh rate automatically defaults back to 5 seconds after each test. 

Suppress_Cookie_ByName.xrl template specifies the rule action 

SuppressRecording, which should actually be SuppressCookie. 

TrueLog Explorer: The height of the bottom right pane (with the Info/BDL/Preferences tabs) 

does not stay fixed. 

Headers in the Monitor summary pane disappear during a test run. 

When using the All Day workload model, a message dialog box appeared, asking Changing 

the Usergroup replaces all your changes! Do you want to 

continue?. 

When using the Queueing workload model, the number of users are not displayed in the 

overview report. 

In cross loadtest reports, a % sign was missing for the Evaluation summary is 

significantly better than baseline (-/+) information. 

There was a memory leak during playback of AMF scripts. 

WebPageSubmitBin did not allow NULL value for the second parameter. 

TrueLog Explorer identified more differences in correlations when using Japanese input scripts 

rather than English. 

HTML form was not found when document cache is enabled. 

MeasureCalculatePercentiles only returned percentile graphs when using 

MEASURE_FORM_SERVERBUSY. 

Reading emtpy CSV files returned an error instead of reporting The file contains no 

rows. 


Issue # 


45272, 251951 

00202846, 00202878 

00210259 

00218583 

00219226 

00220006 

00221885 

00227093 

00227650 

00227663 

00230050 

00231549 

00233046 

00235602 

00235652 

00236947 

00240450 

00242349 

00235768, 00243837 

Description 

There was a memory leak when recording. 

Replay with proxy.pac file crashes SilkPerformer. 

Script replay hangs in an endless loop if a tree item cannot be retreived from the server. 

Empty strings are added to the string reference table in AMF3 scripts. 

TrueLog Explorer is unable to identify the boundaries for parsing. 

SAPGui freezes on replay when use "webapi.bdh" is included in a SAP script. 

WebTcpipRecvUntil function overwrites the value of a boolean global variable. 

When opening Help, the browser opens with the message Cannot display web page. 

Script replay is unable to upload a japanese file to a Web site. 

Upload of Japanese text file is not successful. the data to post to the server is scripted as an 

empty string if the data is not convertible to the system codepage. 

In a Flash Remoting project, FLEX or AMF3, enabling the Transform HTTP logs results in 

TrueLog Explorer logging the page information twice. 

Replaying Oracle Forms scripts can cause a null-pointer exception in 

FormWindow.doDefaultGet(FormWindow.java:66). 

The Auto Assign option cannot be toggled for an all day workload model. 

TrueLog Explorer documentation on customization of OraFormsGet calls needs to be 

improved. 

The last parameter of the JavaSetByteArray BDL function is not optional. 

Customizing a value using the Customize Value option in the script context menu results 

in the FileCSVLoadGlobal function being scripted at the end of TInit after the 

FileGetNextRow functions, generating an error on replay. 

A file error is reported when trying to open a Citrix .pat file from the data files section after 

creating the font database. 

If the URL of a frame contains the character string &; in the query string, the rest of the query 

string, right of &;, may be cut off during replay. 

JavaGetByteArray out-buffer can get corrupted by first \h00.

Product Documents 

BMC TM ART Central 

The following documents support BMC TM ART Central: 

• BMC TM ART Administration Guide 

• BMC TM ART Administration Module Online Help 

• BMC TM ART Application Performance Monitoring Tutorial 

• BMC TM ART Central Advanced Concepts BLO 

• BMC TM ART Central Installation and Setup Guide 

• BMC TM ART Central User Guide 

• BMC TM ART Central User Guide Online Help 

• TrueLog Explorer Tutorial for BMC TM ART Central 

BMC TM ART Integrations 

The following documents support BMC TM ART Integrations: 

• BMC TM ART—Service Level Edition Getting Started and Integration Guide 

• BMC TM ART Integrations Release Notes 

BMC TM ART Monitor Workbench 

The following documents support BMC TM ART Monitor Workbench: 

• BMC TM ART .NET Explorer Online Help 

• BMC TM ART .NET Explorer User Guide 

• BMC TM ART .NET Framework Developer Guide 

• BMC TM ART Advanced Concepts 

• BMC TM ART Citrix Tutorial 

• BMC TM ART Java Explorer Online Help 

• BMC TM ART Java Explorer User Guide 

• BMC TM ART Java Framework Developer Guide 

• BMC TM ART Monitor Workbench Installation Guide 

• BMC TM ART Monitor Workbench Online Help 

• BMC TM ART Monitor Workbench User Guide 

• BMC TM ART Oracle Forms Tutorial 

• BMC TM ART PersonPB Reference 

• BMC TM ART SAPGUI Tutorial 

• BMC TM ART Tutorials 

• Java Framework API Documentation 

• TrueLog Explorer User Guide for BMC TM ART Monitor Workbench 

To view the latest BMC Software documents, visit the Customer Support page at 

http://www.bmc.com/support_home. BMC Software distributes printed copies of flashes, technical bulletins, 

and release notes with most product shipments, as indicated on your shipping list. In addition, all notices are 

available on the Customer Support page, including any notices that BMC Software issues after you receive 

Product Documents | 23

24 | Product Documents 

your product shipment. You will not receive new notices by mail. However, by subscribing to proactive 

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If you have problems with or questions about a BMC Software product, go to the BMC Software Customer 

Support page at http://www.bmc.com/support.You can view or download product documents, find answers to 

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you are in the United States or Canada, contact BMC Software Customer Support at 800 537 1813. Outside 

the United States or Canada, contact your local BMC Software office or agent. 1 

1 Copyright 2010 BMC Software, Inc., as an unpublished work. All rights reserved. 

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered 

trademarks or trademarks of BMC Software, Inc. 

IBM is a registered trademark of International Business Machines Corporation. 

DB2 is a registered trademark of International Business Machines Corporation. 

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Customer Support: 800 537 1813 (United States and Canada) or contact your local support center 

Customer Support | 25

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