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FAQ
© Scania CV AB 2012, Sweden
VERA:17
Questions about VERA ECU update
Issue 5 en
Information owner:
YSEC - IT Coordination YS products and systems, Scania CV AB

Introduction
Introduction
The purpose of this document is to simplify troubleshooting problems with the
VERA services. This document has been produced to help users and helpdesks at
the distributors and at Scania in Södertälje.
For questions which are not answered here, please contact the helpdesk at your
distributor, your SAIL coordinator or use the FRAS fault reporting system
depending on the type of question you have.
The illustration below describes the support routes from workshop to the relevant
department of Scania in Södertälje.
FRAS
SAIL
1 Workshop
2 Distributor helpdesk
3 Scania in Södertälje with departments that handle 3.1 fault reports to FRAS,
3.2 IT-related matters and 3.3 matters concerning SAIL
The workshop always contacts the distributor’s helpdesk, which forwards the
matter to Scania in Södertälje as necessary.
2 © Scania CV AB 2012, Sweden VERA:17

Questions about VERA ECU
update when used with SDP3
version 2.10 or earlier
Question E1: How is an ECU update carried out?
Answer: SDP3 contains general updating instructions and the Campaign and
TI contain instructions specific to each update.
Question E2: Why did the ECU update fail?
Answer: Here are the most common reasons for an ECU update to fail:
• No certificate.
• The user does not have the right authority level (can be checked by
trying to log in to VERA Operational Analysis).
• The latest version of SDP3 is not being used.
• The login details are incorrect (use SAIL login details).
• Control unit in the vehicle is too new.
Questions about VERA ECU update
• Communication error, i.e. Internet connection is interrupted. Check the
proxy and authentication.
If the update failure is not caused by one of the above, create a fault report in
FRAS and attach the log files from SDP3.
VERA:17 © Scania CV AB 2012, Sweden 3

Questions about VERA ECU update
Question E3: What should I do if downloading is interrupted?
Answer: Try again. If downloading is interrupted again, create a fault report
in FRAS and attach the log files from SDP3.
Question E4: I get the error message that the vehicle is not covered by the
campaign. Why is that?
Answer: Check with your distributor that the vehicle is affected by the
campaign.
Question E5: Will any communication errors while I’m downloading
software from Scania in Södertälje result in any damage?
Answer: No, the update can be restarted if downloading is interrupted due to
a communication error.
4 © Scania CV AB 2012, Sweden VERA:17

Question E6: Is there some way of testing that my connection to Scania’s
server is working?
Answer:
1 Start SDP3.
2 Start demo mode and use the demo file
TRUCK_YS2R6X20002017813.txt.
3 Start the job type ECU update.
4 Start the update in the usual way.
5 Enter your SAIL login details.
6 The first stage, reading operational data, will fail since you are running
in demo mode. Click Cancel when the first message is displayed and OK
at the second message.
7 After reading operational data, enter the number for ECU update
110001.
8 If communication is working, a progress bar will be displayed and the
software will be downloaded.
9 Click Cancel and exit the work option.
Question E7: Reading operational data failed. Can I continue with the ECU
update?
Answer: Yes, you can continue.
Questions about VERA ECU update
VERA:17 © Scania CV AB 2012, Sweden 5

Questions about VERA ECU update
Questions about VERA ECU
update when used with SDP3
version 2.11 or later
Question E1: How is an ECU update carried out?
Answer: Scania sets conditions specifying which control units are covered by
an update. When the vehicle or industrial and marine engine is connected to
SDP3, these control units are compared with the conditions Scania has set
and any updates are displayed in SDP3. The user can choose whether to
perform the software update or not.
Question E2: Why did the ECU update fail?
Answer: Here are the most common reasons for an ECU update to fail:
• No certificate.
• The user does not have the right authority level (can be checked by
trying to log in to VERA Operational Analysis).
• The latest version of SDP3 is not being used.
• The login details are incorrect (use SAIL login details).
• Communication error, i.e. Internet connection is interrupted. Check the
proxy and authentication.
If the update failure is not caused by one of the above, create a fault report in
FRAS and attach the log files from SDP3.
6 © Scania CV AB 2012, Sweden VERA:17

Question E3: What should I do if downloading is interrupted?
Answer: Try again. If downloading is interrupted again, create a fault report
in FRAS and attach the log files from SDP3.
Question E4: Will any communication errors while I’m downloading
software from Scania in Södertälje result in any damage?
Answer: No, the update can be restarted if downloading is interrupted due to
a communication error.
Question E5: Is there some way of testing that my connection to Scania is
working?
Answer:
1 Start SDP3.
2 Start demo mode and use a demo file.
3 Start the job type ECU update.
4 Start the update in the usual way.
5 Enter your SAIL login details.
If you can log in with SDP3, the connection to Scania is working.
6 Cancel at the first opportunity if you only want to test the connection to
Scania.
Questions about VERA ECU update
VERA:17 © Scania CV AB 2012, Sweden 7

Questions about VERA ECU update
Question E6: Is it possible to find out in advance whether an ECU update is
available for a vehicle or industrial and marine engine before it is brought in
for maintenance?
Answer: In the VERA Conversion tool (accessed via VERA under
Applications at Sail.scania.com) there is an option to enter the serial number
of the vehicle/engine (chassis or engine serial number) and product type.
Then a list of the software updates that apply to the vehicle/engine control
units is displayed. You can obtain more information from the document
VERA Conversion – User instructions (VERA:04) which is published in the
Technical Information Library.
Question E7: Why does SDP3 indicate that spare parts programming needs
to be performed on the vehicle or industrial and marine engine?
Answer: If the control units of the vehicle or industrial and marine engine do
not correspond to the specification (SOPS file), spare parts programming
must be performed. Spare parts programming ensures that the SOPS file is
updated with new information.
Question E8: Why must spare parts programming be carried out on my
Scania Communicator 200?
Answer: Scania Communicator 200 can be updated remotely via the GSM
network. Even if the control unit on Scania Communicator 200 has been
updated remotely, the vehicle's SOPS file will not have been updated. To
update the vehicle specification, spare parts programming must be performed
with SDP3.
8 © Scania CV AB 2012, Sweden VERA:17