The International Hospitality Management Code ... - Stenden Rangsit

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Inspirational IHM staff has the honour of educating young people to be professionals in the hotel industry. We work with pleasure in an industry where hospitality and recreation play a key role. Whenever bottlenecks or difficulties are encountered, we seek solutions together so that we can continue to improve ourselves. Within the IHM changes are necessary and we can help each other in following new developments. We stimulate each other by discussing the positive side of changes by downplaying the disadvantages and accentuating the advantages and showing how they offer new opportunities and possibilities. In an inspirational environment within our institute, our students and staff obtain the possibility to develop both personally as well as professionally. We take the initiative to learn about the areas where our interests lie. We create a diversity of activities in our work and we put the emphasis on the aspects from which we derive pleasure. We strive for a good balance between work and private life for ourselves and for others by granting ourselves sufficient free time and rest, and taking it when it is needed. Moral Code for students of the Hotel Management School The main goal of this Moral Code is to create a pleasant and friendly environment for both students and staff members within the IHM-Institute. Pay attention to these statements and behave accordingly, to reach an optimal learning-environment for you and your fellow students. As this is an education for the hospitality sector, there is an expectation of you to serve your wishes and the wishes of other students in the best way you can. To help you reach this, be hospitable! Part 2 Hotel Management Study Guide 2011-2012 3
What is expected from IHM IHM‟s expectations of you Excellence in hospitality. IHM staff members are role models on how to be hospitable. They are representatives of the hospitality sector and show what it means to work in a hospitable way. Focus on students IHM staff members work in a student centred manner, this is what it is all about. They deal with students as if they are their guests, being of service to them, and fulfil their wishes. Quality by teamwork IHM staff members respect their fellow colleagues. They treat each other, as they want to be treated themselves. They feel shared responsibility for the graduating of IHM students. Beyond borders IHM staff members pay attention to and know how to deal with the big diversity of different cultures. They prevent unwanted situations that can appear due to these differences. Inspiring IHM staff members continue with innovative changes in the learning methods. These are developed to let the students learn in the best way. They stimulate each other to continue with these innovations. We together make the IHM-institute a safe and warm place for every student. We treat everyone with respect, so we do not make differences between culture, race, gender or sexual orientation. We respect the properties of our fellow students, staff-members and use the Stenden university building and Stenden university equipment in a proper way. We behave in a hospitable way, to others. We respect and live up to the rules and regulations the IHM has established. We give every student the opportunity and tools to study in the way he/she wants to. We take our own responsibility for the success of this education. We complete assignments, are punctual and stick to appointments. We behave according to this Moral Code so that it is pleasant for both us as a student, for our fellow students and for staff members to be in IHM. We will remind each other of this Moral Code in case it is violated by a fellow student or an IHM staff member. Part 2 Hotel Management Study Guide 2011-2012 4
Page 1 and 2: Hotel Management Study guide 2011-2
Page 3 and 4: Table of Contents Introduction 1 Th
Page 5 and 6: 3 Student Facilities 71 3.1 Informa
Page 7: The Hotel Management Code of Behavi
Page 11 and 12: 1 General information about the Edu
Page 13 and 14: Practical training The second educa
Page 15 and 16: Composition Advisory Board Mr. G. B
Page 17 and 18: Mission & Vision We provide a home
Page 19 and 20: Twelve competences form the basis o
Page 21 and 22: Competence Year 1 Year 2 Year 3 Yea
Page 23 and 24: 2A.3 Views on learning and teaching
Page 25 and 26: Exceptions There are two exceptions
Page 27 and 28: Students with an MHS diploma After
Page 29 and 30: More and more students want to foll
Page 31 and 32: From Up to week Particulars Activit
Page 33 and 34: Each first year student receives a
Page 35 and 36: Career Development 3 84 Extracurric
Page 37 and 38: Module content In the first year of
Page 39 and 40: Guest Experience Module coordinator
Page 41 and 42: organisation of the different depar
Page 43 and 44: leading employees in a department;
Page 45 and 46: Planning Module coordinator Mr. F.
Page 47 and 48: 2B.6 Curriculum for the third year
Page 49 and 50: Hospitality Operations Management M
Page 51 and 52: After completing the industrial pla
Page 53 and 54: Learning Communities: Study Career
Page 55 and 56: Procedure Elective credits Modern F
Page 57 and 58: 2C.3 Finishing Touch Programme The
Page 59 and 60:
par.13 A student who is not able to
Page 61 and 62:
par. 5 Announcements concerning the
Page 63 and 64:
par. 3 Additional regulations gover
Page 65 and 66:
. Students can only collect the ori
Page 67 and 68:
the request after consulting the di
Page 69 and 70:
situation applies, unless this is n
Page 71 and 72:
Article 17.2 Closed questions in a
Page 73 and 74:
8. Your input as a foreign student
Page 75 and 76:
4.7 Excessive make-up, piercings (t
Page 77 and 78:
functional restriction and dyslexia
Page 79 and 80:
students, even remotely from home.
Page 81 and 82:
4 Regulations for illness and other
Page 83 and 84:
Re C Financial facilities When the
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5 Employees IHM Employees IHM Name
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Name / Lecturer Title/Init. Positio
Page 89 and 90:
Name/Lecturer Title/Init. Position
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