The International Hospitality Management Code ... - Stenden Rangsit

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3.9. Registration of Study Results Leeuwarden, Groningen The Information & Registration Centre administers the study results of all Stenden students. By means of the ProgRESS programme, each student can consult his or her study results online (at any PC with an internet connection). Extensive information about consulting study results is posted on the intranet site under the header of Information & Registration Centre. Direct access to ProgRESS can be obtained via www.progressww.nl/stenden or www.istenden.com. 3.10 Tests When and where are tests taking place, how can a student register for a test, when can the tests be repeated, and what are the test results? All of this is taken care of by the IRC Test Service Office. Comprehensive information about the services of the Test Service Office (incl. contact information) can be found on the intranet site www.istenden.com. 3.11 ICT & Media Everything concerning information and communication technology and audiovisual facilities at Stenden is organised centrally in the department of ICT and Media. How can you obtain a login, where can you print, where in the building can you use a computer, which general rules should you comply with as a user of ICT facilities? The answer to these and other questions can be found on the intranet site www.istenden.com of ICT & Media. ICT & Media (Leeuwarden campus) also provides support for the use of ICT facilities and oversees the audiovisual facilities. The latter service varies from lending out a digital camera to assistance in the use of media workspaces such as an editing room. In the event of questions about ICT and AVM related matters, students can send an e-mail to ict-media@stenden.com, or visit the information desk on the Leeuwarden campus. Employees with questions about ICT and AVM can send an e-mail to ict-media@stenden.com or call extension 1616 or visit the information desk on the Leeuwarden campus. 3.12 Intranet Stenden‟s intranet is a central location where all relevant information for students and employees can be found and from where e.g. the electronic learning environment and other systems can be accessed. For instance, you will find timetables, news and announcements of Stenden and of your study programme. You can indicate which information and links are important to you. The intranet can be accessed via your Stenden login (www.istenden.com). 3.13 Blackboard (ELO) Leeuwarden, Groningen Blackboard is the digital learning environment of Stenden. Blackboard contains primarily educational material, but Blackboard also enables students (and lecturers) to contact each other for the completion of an educational assignment. Blackboard can be accessed from inside as well as outside the Stenden campuses via http://elo.stenden.com/webapps/portal/frameset.jsp or www.istenden.com. 3.14 The Library On the various Stenden campuses, the Library is the central location where library facilities, study workspace, and study facilities for all study programmes of Stenden have been brought together. On the campuses of Emmen and Leeuwarden, students have access to a large study and meeting room in combination with the Library. At the Libraries, students can make use of the loan collection, as well as study in the study hall and access the non-lending collection , such as current periodicals, for instance. At the campuses of Assen, Meppel, and Groningen, students can make use of the study workspaces, which are of the same quality as that of the entire University of Applied Sciences as far as facilities and services are concerned. Information experts are present on the campuses to answer questions concerning literature and reference works, periodicals, information searches, etc. All facilities for students are also available to the lecturers and the remainder of the staff. In addition to all literature, the Library also has its own digital library which can be accessed by all Part 2 Hotel Management Study Guide 2011-2012 73
students, even remotely from home. In addition, you will find the reference works, dictionaries, and knowledge bases for the specific study programmes. More information can be found on the Stenden website under: http://www.stenden.com/nl/mystenden/studielandschapvhchn/informatieoverhetstudielandscha p/Pages/default.aspx. 3.15 Stenden shop Module books, readers, computer supplies, binders, paper, and other office supplies can be obtained from the Stenden shop (at the entrance of the knowledge plaza, just at your right at room 0.26). 3.16 The Alumni Network The Alumni Network is a network of contacts for last-year students and graduates of all Stenden study programmes. The purpose of the Alumni Network is to maintain structural contact between graduates (alumni), the study programmes, and Stenden. The Alumni Network ensures that alumni are kept informed of the most recent developments in the field of work, the study programme, and the (career) developments of other alumni. In return, Stenden is kept informed of the careers of alumni as well as any developments in the labour market. Moreover, this provides Stenden with important feedback on the curriculum. Extensive information about the Alumni Network and its facilities can be found on the website of Stenden, via http://http.stenden.com/alumni. (for entry study guide IHM- >www.alumninet.stenden.com). 3.17 First Aid, contingency plan Stenden has a corporate contingency plan. This plan describes the principles and courses of action in the event of fire, accidents, and other contingencies. On the intranet site, www.istenden.com, you can find all instructions concerning alarm, fire, company emergency service, first aid, and contingency plan. 3.18 Canteen, IF company restaurant; restaurant.nl (Leeuwarden) In the spring of 2010, we opened Canteen, the restaurant for employees and students of Stenden Leeuwarden. Every day, Canteen offers an international assortment of snacks, dishes, fresh juices, and drinks. They consist exclusively of natural ingredients, naturally 100% organic, without E numbers or other artificial flavour enhancers. Everything is prepared in a sustainable manner by means of international cooking techniques. The concept of Canteen has taken years to develop. Stenden is the first University of Applied Sciences with such a concept and in doing so, puts its vision of „Serving to make it a better World‟ into practice. IFood & Drinks (IF), Leeuwarden Just like Canteen, IF is intended for students and employees of Stenden Leeuwarden. IF operates according to the same principles as Canteen. Restaurant.nl, Leeuwarden Restaurant.nl was launched in 2007, based on the principles of the „Nieuwe Nederlandse Keuken‟ (New Dutch Kitchen). It is the restaurant of the Stenden Hotel intended for the hotel guests and other external guests. This restaurant also makes exclusive use of natural ingredients that are obviously 100% organic and do not contain E numbers or other artificial flavour enhancers. 3.19 Randstad employment agency Within the walls of the Stenden building, on the ground floor opposite the reception desk, there is a branch of the Randstad employment agency. Randstad serves recent and graduates of longer standing. Are you looking for a (second) job? In that case, you can visit Randstad. Part 2 Hotel Management Study Guide 2011-2012 74
Page 1 and 2:
Hotel Management Study guide 2011-2
Page 3 and 4:
Table of Contents Introduction 1 Th
Page 5 and 6:
3 Student Facilities 71 3.1 Informa
Page 7 and 8:
The Hotel Management Code of Behavi
Page 9 and 10:
What is expected from IHM IHM‟s e
Page 11 and 12:
1 General information about the Edu
Page 13 and 14:
Practical training The second educa
Page 15 and 16:
Composition Advisory Board Mr. G. B
Page 17 and 18:
Mission & Vision We provide a home
Page 19 and 20:
Twelve competences form the basis o
Page 21 and 22:
Competence Year 1 Year 2 Year 3 Yea
Page 23 and 24:
2A.3 Views on learning and teaching
Page 25 and 26:
Exceptions There are two exceptions
Page 27 and 28: Students with an MHS diploma After
Page 29 and 30: More and more students want to foll
Page 31 and 32: From Up to week Particulars Activit
Page 33 and 34: Each first year student receives a
Page 35 and 36: Career Development 3 84 Extracurric
Page 37 and 38: Module content In the first year of
Page 39 and 40: Guest Experience Module coordinator
Page 41 and 42: organisation of the different depar
Page 43 and 44: leading employees in a department;
Page 45 and 46: Planning Module coordinator Mr. F.
Page 47 and 48: 2B.6 Curriculum for the third year
Page 49 and 50: Hospitality Operations Management M
Page 51 and 52: After completing the industrial pla
Page 53 and 54: Learning Communities: Study Career
Page 55 and 56: Procedure Elective credits Modern F
Page 57 and 58: 2C.3 Finishing Touch Programme The
Page 59 and 60: par.13 A student who is not able to
Page 61 and 62: par. 5 Announcements concerning the
Page 63 and 64: par. 3 Additional regulations gover
Page 65 and 66: . Students can only collect the ori
Page 67 and 68: the request after consulting the di
Page 69 and 70: situation applies, unless this is n
Page 71 and 72: Article 17.2 Closed questions in a
Page 73 and 74: 8. Your input as a foreign student
Page 75 and 76: 4.7 Excessive make-up, piercings (t
Page 77: functional restriction and dyslexia
Page 81 and 82: 4 Regulations for illness and other
Page 83 and 84: Re C Financial facilities When the
Page 85 and 86: 5 Employees IHM Employees IHM Name
Page 87 and 88: Name / Lecturer Title/Init. Positio
Page 89 and 90: Name/Lecturer Title/Init. Position
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