The International Hospitality Management Code ... - Stenden Rangsit

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that each individual participating or involved with this programme reads the regulations prior to starting their practical modules at the Stenden university hotel. In doing so, you will realized that in the hospitality industry, good attitude, open-mindedness and hospitality towards others are necessary tools to possess. This is not only relevant for practice, but also throughout your study at Stenden. 1. General 1.1 Every IHM student is obligated to purchase a knife set as well as the book entitled “New Dutch Cuisine” by Albert Kooij for the kitchen training. 1.2 If you have a chronic illness that can lead to absence throughout your module, please inform the module coordinators of that specific module at least two weeks prior to start of module. 1.3 Inform the practical instructors about absence in instances where you may have an appointment with the doctor. 1.4 Driving lessons should be scheduled outside of school hours or practice shifts. 1.5 During school hours only urgent calls will be transferred to you. 1.6 If you destroy property, you will be required to replace it, monetarily. 1.7 Copiers, printers and computers are not for personal use. 2. Attitude 2.1 Always act in a correct manner towards guests, students and employees. 2.2 Do not leave valuables unattended. 2.3 There is a no smoking within the entire building. Smoking is only permitted in the designative areas located outside Stenden or on the third floor. 2.4 Always be on time and be prepared 2.5 If caught stealing you will be directed to the Dean of IHM. 3. Admission to the hotel and public 3.1 Admission through the hotel is for guests if Stenden university hotel only; student must use the front or back entrance of the school only. 3.2 Students are not allowed in the operational areas of the hotel when they are off duty. In instances where you need to access the operational areas, you should make an appointment via mail or telephone. 4. Clothing Each student is expected to be properly dress for practice, this include complete uniform necessary for the practice department and badges. As employees of Stenden university hotel, you are expected to act and appear professionally. Male Students: Guidelines for a Professional Appearance 4.1 Mobile phones are not permitted on the practice floor 4.2 Chewing gum and sweets are not permitted on the practice floor 4.3 Students are obligated to be in complete school uniform (pants, clean and ironed college blouse, green tie and jacket) 4.4 Students are obligated to have polished black shoes. Trainers, boots, platforms shoes, etc. are not permitted on the practice floor. 4.5 Students should be clean shaven 4.6 Socks should be either black or navy blue and free of prints. 4.7 A badge, the language flag and the Green Key Flag should be placed on the left side of the blouse/jacket (flags above the name tag, in which the flags are located on one line) 4.8 Earrings, piercings and tattoos are not permitted 4.9 Long hair is not permitted (hair should not reach or surpass your collar) 4.10 Extreme hair color is also not permitted 4.11 It is allowed to one watch and one ring per hand. Female Students: Guidelines for a Professional Appearance 4.1 Mobile phones are not permitted on the practice floor 4.2 Chewing gum and sweets are not permitted on the practice floor 4.3 Students are obligated to be in complete school uniform (knee-length skirt, clean and ironed college blouse, green tie and jacket) 4.4 Students are obligated to have polished black shoes. Trainers, boots, ballerinas, platforms shoes, etc. are not permitted on the practice floor. 4.5 Skin-color nylon skirts are permitted on the practice floor 4.6 A badge, the language flag and the Green Key Flag should be placed on the left side of the blouse/jacket (flags above the name tag, in which the flags are located on one line) Part 2 Hotel Management Study Guide 2011-2012 69
4.7 Excessive make-up, piercings (tongue, one earring per ear) and tattoos are not permitted. Only one pair of (small) earrings. 4.8 Long hair should be tied up and avoid extreme hair color (only natural or neutral colors). 4.9 It is allowed to one watch and one ring per hand. 5. Parking 5.1 The parking area in front of the Stenden university hotel is only for guest and visitors. Students are obligated to park in designative parking areas located behind the school. 5.2 Bikes must be placed in the bike sheds. 5.3 In the evening you may place your bikes in the basement of the Exam Hall/ISM building. However please be aware that the bike shed is locked at 23:00. 6. Company Restaurants: Canteen and IF 6.1 You are allowed to study in the company restaurants, however you are not permitted to study there between 11:00 and 14:30. All students and employees must be able to use the restaurant for eating. If you would like to study between these times please go to the Stenden Student Lounge located in the city center. Part 2 Hotel Management Study Guide 2011-2012 70
Page 1 and 2:
Hotel Management Study guide 2011-2
Page 3 and 4:
Table of Contents Introduction 1 Th
Page 5 and 6:
3 Student Facilities 71 3.1 Informa
Page 7 and 8:
The Hotel Management Code of Behavi
Page 9 and 10:
What is expected from IHM IHM‟s e
Page 11 and 12:
1 General information about the Edu
Page 13 and 14:
Practical training The second educa
Page 15 and 16:
Composition Advisory Board Mr. G. B
Page 17 and 18:
Mission & Vision We provide a home
Page 19 and 20:
Twelve competences form the basis o
Page 21 and 22:
Competence Year 1 Year 2 Year 3 Yea
Page 23 and 24: 2A.3 Views on learning and teaching
Page 25 and 26: Exceptions There are two exceptions
Page 27 and 28: Students with an MHS diploma After
Page 29 and 30: More and more students want to foll
Page 31 and 32: From Up to week Particulars Activit
Page 33 and 34: Each first year student receives a
Page 35 and 36: Career Development 3 84 Extracurric
Page 37 and 38: Module content In the first year of
Page 39 and 40: Guest Experience Module coordinator
Page 41 and 42: organisation of the different depar
Page 43 and 44: leading employees in a department;
Page 45 and 46: Planning Module coordinator Mr. F.
Page 47 and 48: 2B.6 Curriculum for the third year
Page 49 and 50: Hospitality Operations Management M
Page 51 and 52: After completing the industrial pla
Page 53 and 54: Learning Communities: Study Career
Page 55 and 56: Procedure Elective credits Modern F
Page 57 and 58: 2C.3 Finishing Touch Programme The
Page 59 and 60: par.13 A student who is not able to
Page 61 and 62: par. 5 Announcements concerning the
Page 63 and 64: par. 3 Additional regulations gover
Page 65 and 66: . Students can only collect the ori
Page 67 and 68: the request after consulting the di
Page 69 and 70: situation applies, unless this is n
Page 71 and 72: Article 17.2 Closed questions in a
Page 73: 8. Your input as a foreign student
Page 77 and 78: functional restriction and dyslexia
Page 79 and 80: students, even remotely from home.
Page 81 and 82: 4 Regulations for illness and other
Page 83 and 84: Re C Financial facilities When the
Page 85 and 86: 5 Employees IHM Employees IHM Name
Page 87 and 88: Name / Lecturer Title/Init. Positio
Page 89 and 90: Name/Lecturer Title/Init. Position
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The International Hospitality Management Code ... - Stenden Rangsit

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