The International Hospitality Management Code ... - Stenden Rangsit
The International Hospitality Management Code ... - Stenden Rangsit The International Hospitality Management Code ... - Stenden Rangsit
Introduction Stenden university, School of Hospitality, International Hotel Management is a 4-year Bachelor programme that offers a Bachelor‟s degree in Business Administration, focusing on Hotel Management. The purpose of this education is to provide the industry with excellent service providers. This Study Guide 2011-2012 provides all the information regarding the hospitality management education. As Courtesy is an essential value, the first two chapters will be the Code of Behaviour and the PBL code. Chapter 1 will provide General Information on the HM programme, followed by the Education & Exam Regulations (Chapter 2). The information on student facilities, regulations and a list of employees will complete this Study Guide. The Index is extremely useful in quickly finding the required information. Part 2 Hotel Management Study Guide 2011-2012 1
The Hotel Management Code of Behaviour The Code of Behaviour structure This code of behaviour consists of five integral elements that are highly valued within the IHM. These parts are: “Excellence in Hospitality”, in which a professional attitude is emphasised, “Student Centred”, because the education of students is our main concern, “Quality by Teamwork”, in which the accent is on mutual co-operation, “Beyond Frontiers”, whose theme is the international aspirations of the IHM and lastly, “Inspirational”, in which the inspiring aspects of the work done at the IHM is recognised. Excellence in Hotel Management The main aim of the Hotel Management School staff is to put the highly valued hospitality into practice. We provide students with the necessary skills and knowledge of the hospitality industry and we should set the example for them in our behaviour. It is also natural that we continue to develop ourselves in our own subject areas as well as showing an interest in other disciplines. Our involvement with the Hotel Management School is proven by our presence at the activities at the institute. We regard our function as ambassadors very seriously. We bear in mind in our behaviour that we should be seen and heard at all times. This means for example, we should not only dress appropriately and presentably but that we should not speak badly about colleagues in the company of others. Through the hospitality that the IHM offers us we learn how to respect with care all the resources and facilities that are available to us. Company resources are used to carry out our work and private use of resources is not acceptable. Student Centred Students are the central focus for all Hotel Management School staff. We are aware of their wishes and expectations keep track. Students feel that they are being taken seriously if we are open for remarks and suggestions and respond accordingly to their questions. We should inspire students because we know our subject areas well and supply them with our knowledge and skills with the utmost care. We pay much attention to the manner in which we educate students and offer them in doing so the quality that meets their expectations. We provide students with feedback and make sure that assignments are thoroughly graded thoroughly and within a given period. We are involved in the contact with students and we show an interest in their progress and future career. We are aware of the authority in relationship between staff and student and honour its obligations. We are prepared to receive and educate our “guests” or students as hosts and hostesses. We should communicate to students‟ any changes in appointments with ample time. Whenever possible we should try to solve student academic problems within the scope of the student statutes and we should not pass on problems to our colleagues that we ourselves cannot resolve. We should deal with personal and sensitive information with the utmost care and should not discuss with others what was said to us in confidence. Quality by Teamwork IHM staff is respectful to each other. We take the interests of others into account and treat others, as we would like to be treated ourselves. We appreciate feedback and can offer each other tactful constructive criticism. We also compliment each other when we deem that a compliment is deserved. We feel responsible for the success of a common goal; good educated and prepared students for the hotel industry. We take an interest in each other‟s activities. We can offer each other, sometimes without being asked, our help and expertise; and in doing so we can learn from each other and moreover share our knowledge. We set up deadlines in consultation and we only make appointments or give our approval after we know that they will be kept. It is important that we are on time for our appointments. We consider subjects in which we are experts or are involved in and we leave remaining issues with others with complete trust. Beyond Frontiers IHM staff is open to and works meticulously with regard to cultural differences. This means that we can anticipate misunderstandings that arise because of the different backgrounds of colleagues and students and that we are aware of prejudices. We look for those aspects that unite us and not those that separate us. Our open-mindedness is limitless. In the same manner that we master and deal with the Dutch and English language, we also demonstrate interest for international issues. In addition to having knowledge of international standards in the industry, we also stimulate students to gain international experience by studying and working abroad. We do not accept discrimination, but if it should occur we will put it right. Part 2 Hotel Management Study Guide 2011-2012 2
- Page 1 and 2: Hotel Management Study guide 2011-2
- Page 3 and 4: Table of Contents Introduction 1 Th
- Page 5: 3 Student Facilities 71 3.1 Informa
- Page 9 and 10: What is expected from IHM IHM‟s e
- Page 11 and 12: 1 General information about the Edu
- Page 13 and 14: Practical training The second educa
- Page 15 and 16: Composition Advisory Board Mr. G. B
- Page 17 and 18: Mission & Vision We provide a home
- Page 19 and 20: Twelve competences form the basis o
- Page 21 and 22: Competence Year 1 Year 2 Year 3 Yea
- Page 23 and 24: 2A.3 Views on learning and teaching
- Page 25 and 26: Exceptions There are two exceptions
- Page 27 and 28: Students with an MHS diploma After
- Page 29 and 30: More and more students want to foll
- Page 31 and 32: From Up to week Particulars Activit
- Page 33 and 34: Each first year student receives a
- Page 35 and 36: Career Development 3 84 Extracurric
- Page 37 and 38: Module content In the first year of
- Page 39 and 40: Guest Experience Module coordinator
- Page 41 and 42: organisation of the different depar
- Page 43 and 44: leading employees in a department;
- Page 45 and 46: Planning Module coordinator Mr. F.
- Page 47 and 48: 2B.6 Curriculum for the third year
- Page 49 and 50: Hospitality Operations Management M
- Page 51 and 52: After completing the industrial pla
- Page 53 and 54: Learning Communities: Study Career
- Page 55 and 56: Procedure Elective credits Modern F
Introduction<br />
<strong>Stenden</strong> university, School of <strong>Hospitality</strong>, <strong>International</strong> Hotel <strong>Management</strong> is a 4-year Bachelor<br />
programme that offers a Bachelor‟s degree in Business Administration, focusing on Hotel<br />
<strong>Management</strong>. <strong>The</strong> purpose of this education is to provide the industry with excellent service<br />
providers.<br />
This Study Guide 2011-2012 provides all the information regarding the hospitality management<br />
education.<br />
As Courtesy is an essential value, the first two chapters will be the <strong>Code</strong> of Behaviour and the<br />
PBL code. Chapter 1 will provide General Information on the HM programme, followed by the<br />
Education & Exam Regulations (Chapter 2). <strong>The</strong> information on student facilities, regulations<br />
and a list of employees will complete this Study Guide. <strong>The</strong> Index is extremely useful in quickly<br />
finding the required information.<br />
Part 2 Hotel <strong>Management</strong> Study Guide 2011-2012 1
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