The International Hospitality Management Code ... - Stenden Rangsit

Hospitality Operations Management
Module coordinators: Mr. Wichard Zwaal, Mr. Rob van Vuuren
Study load: 336 SBU
Study Credits: 12 EC
Desired entry level: Admitted to the IHM main phase
Module objectives The student demonstrates the ability to:
1. apply the following operations research techniques (department
audit, process analysis and productivity measurement) in a
department of Stenden University Hotel or another affiliated
company ;
2. apply the Balanced Score Card principles in order to become an
excellent organisation;
3. apply project management techniques for a possible hospitality
project in Stenden University Hotel or another affiliated
company;
4. manage a department (POLC) in Stenden University Hotel or
another affiliated company, setting clear goals, organising staff
and other resources, coaching staff, providing feedback,
controlling and evaluating the performance, maintaining and
securing the ISO-9001 quality standards;
5. manage effectively and productively cultural diversity;
6. promote sustainable success in service business through value
driven leadership;
7. work effectively in a team.
Module content: Every student is held responsible for the operational management
of a business unit, outlet or department of the Wyswert Holding.
Every other week students are either on-stage, working in the
Stenden University Hotel, or off-stage studying the issues raised in
practice. Both the work experience in practice and the work-based
learning experiences in school are aimed at enhancing relevant IHM
competencies. In the off-stage weeks, students will also work on
their Hospitality Research Project(BD).
Educational methods: CBL, skills labs, guest lectures, practical training and self-study.
Assessment Module assignment, participation
Part 2 Hotel Management Study Guide 2011-2012 44